Zanussi ZWQ 61216SA User Manual page 16

Problem
The spin phase does not op-
erate or the washing cycle
lasts longer than usually.
There is water on the floor.
You cannot open the appli-
ance lid.
The appliance makes an un-
usual noise.
The appliance fills with water
and drain immediately.
The cycle is shorter than the
time displayed.
The cycle is longer than the
time displayed.
The washing results are not
satisfactory.
You cannot set an option.
After the check, activate the appliance. The
programme continues from the point of
interruption.
If the problem occurs again, contact the
Authorised Service Centre.
If the display shows other alarm codes.
Deactivate and activate the appliance. If the
problem continues, contact the Authorised
Service Centre.
16
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
• Set the spin option.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of
it.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
• Make sure that the drain hose is in the correct position. The end of
the hose may be too low. Refer to 'Installation instruction'.
• The appliance calculates a new time according to the laundry load.
See the 'Consumption Values' chapter.
• An unbalanced laundry load increases the duration time. This is a nor-
mal behaviour of the appliance.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash
the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that you press only the wanted touch button(s).
Possible solution
Service
We recommend the use of original spare parts.
When contacting the Authorised Service
Centre, make sure that these data are available.
You can find the information on the rating plate:
model (Mod.), PNC (Prod.No.), Serial number
(Ser.No.).
www.zanussi.com