Recovering The Operating System - Dell Alienware Aurora R16 Owner's Manual

NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 25. Diagnostic light codes
Diagnostic light codes
(Amber, White)
1,1
1,2
1,5
1,6
1,7
2,1
2,2
2,3
2,4
2,5
2,6
3,1
3,2
3,3
3,4
3,5
3,6
4,1
4,2

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It
enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary
operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
112
Problem description
TPM Detection Failure
Unrecoverable SPI Flash Failure
EC unable to program i-Fuse
Generic catch-all for ungraceful EC code flow
errors
Non-RPMC Flash on Boot Guard fused system
CPU configuration or CPU failure
System board: BIOS or Read-Only Memory
(ROM) failure
No memory or Random-Access Memory (RAM)
detected
Memory or Random-Access Memory (RAM)
failure
Invalid memory installed
System board/Chipset Error
CMOS battery failure
PCI of Video card/chip failure
BIOS Recovery 1: BIOS recovery image not found
BIOS Recovery 2: Recovery image found but
invalid
Power Rail Failure: EC ran into power sequencing
failure
Flash corruption detected by SBIOS
Memory DIMM power rail failure
CPU Power cable connection issue
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