Support; Advanced - Axis 01107-004 User Manual

AXIS M5065 PTZ Network Camera
About system options
Note
If the Axis product is restored, uploaded applications and their settings are removed.
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see How to reset to factory default settings on page 58.
To test the product's PTZ mechanics, click Test under PTZ Status.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
For information about firmware upgrade, see How to upgrade the firmware on page 59.

Support

Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also Troubleshooting on page 59.
System Overview
To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information
that can be found here includes firmware version, IP address, network and security settings, event settings, image settings
and recent log items.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a server report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The access log can also be configured to list all connections to the
product (see below).
View Server Report - Provides information about the product status in a pop-up window. The access log is automatically included
in the server report.
Download Server Report - Creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include
snapshot from Live View option to include a snapshot of the product's Live View. The .zip file should always be included when
contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

Advanced

Scripting
Scripting allows experienced users to customize and use their own scripts.
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