BenQ GV11 User Manual page 71

Problem
Remote control does not work correctly.
The projector cannot connect to the desired
SSID.
Cause
The batteries are out of power.
There is an obstacle between the remote
control and the projector.
You are too far away from the projector.
The handshaking between the projector and
the router does not follow IEEE 802.11
protocols.
71
Remedy
Replace both of the batteries with new ones.
Remove the obstacle.
Stand within 8 meters (26.2 feet) of the projector.
• For 2.4G frequency, make sure the wireless mode of
the router is configured as 802.11g/n or 802.11n.
• For 5G frequency, make sure the wireless mode of
the router is configured as 802.11n.