Troubleshooting - BenQ GV11 User Manual

Troubleshooting

If your problems remain after checking this manual, please contact your place of purchase or visit the local website from
support and local customer service.
Problem
The projector does not turn on.
The projector cannot connect with
Bluetooth speakers or headphones.
The projector cannot play files in storage
devices via USB-A ports.
Cause
There is no power from the power cable.
The battery is running out and in low
voltage.
The Bluetooth function is not enabled.
The Bluetooth device and the projector are
not within an 8 meter range of each other.
The storage device is not connected to the
projector properly.
The projector does not support the file
formats.
69
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Remedy
Plug the power cable into the AC inlet on the rear of
the projector, and plug the power cable into to the
power outlet. If the power outlet has a switch, make
sure that it is switched on.
Plug in power adapter to charge the projector until the
LED indicator turns solid green; then press and hold
the power button on the projector for 3 seconds to
turn it on.
Make sure the Bluetooth function on both the
Bluetooth device and the projector are enabled. See
Pairing/Connecting to a Bluetooth speaker or
headphones on page 56 for more details.
Make sure your storage device is fully inserted into the
USB-A port on the projector.
See Supported file formats on page 78
information about file formats supported by the
projector.
for more
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