LG LFXS28566 Series Technical Manual page 173

SERVICE NEWS
Panel Pre-Authorizations
Dear Valued Service Partners —
We are always striving to find new ways to improve customer satisfaction. To
ensure this and produce the best cost-effective service, we require all In-Warranty
panel jobs to be pre-authorized before any repair. Please see below for the Panel
Pre-Authorization guidelines.
Panel Pre-Authorization Overview
Panel Authorization is required when ordering panels for
above OR All OLED regardless of size.
✔ Must contact TCC for Panel Authorization prior to installing replacement panel
✔ If panel is ordered or on hand, call TCC before installing
✔ Include the Panel Authorization # in the ASC Remark field
✔ Claims without Panel Authorizations will not be paid
✔ TCC Number: 1(800)-847-7597 Opt 2
Needed Info at Time of Call:
• Customer Telephone Number
• Model & Serial Number
• Factory Suffix Code
Troubleshooting will be Performed Prior to Panel Authorization:
• Have Volt / Ohm meter ready to use
• Prepare to share any previous service history
Additional Helpful Info:
• Defect Images & Unit Information
For Android ⟶ Download from Google Play
(LG Telepresence app is highly recommended)
For iPhone ⟶ Request download link from TCC agent
/ MARCH 9TH 2019
For Details, Contact TCC 1(800)-847-7597 Opt 2
All LED TV 60" &