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LG WT7200 Series Service Bulletin Booklet

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SVC Bulletin Booklet
for Top Reclaim Models
Washers ( 6 SVC Bulletins )
Dryer ( 1 SVC Bulletin )
Refrigerator ( 4 SVC Bulletins )
Dishwasher ( 6 SVC Bulletins )
Cooking ( 3 SVC Bulletins, 1 Guideline )
The booklet is available at www.LGTechAssist.com with a valid ID.
• The information is intended for experienced Technicians, not for the Customer
• The information is subject to changes or updates without notice
Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of
this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
Copyright © 2018 LG Electronics Inc. All rights reserved. Only training and service purposes.
2018 July
1 UPDATE, 1 NEW
1 NEW
1 UPDATE
3 NEW

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Summary of Contents for LG WT7200 Series

  • Page 1 Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
  • Page 2 Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
  • Page 3 Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
  • Page 4 Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
  • Page 5 Any reproduction, duplication, distribution (including by way of email, facsimile or other electronic means), publication, modification, copying or transmission of this Booklet is STRICTLY PROHIBITED unless you have obtained the prior written consent of the LG Electronics entity from which you received this Booklet.
  • Page 6 • Models with ECN and Serial Number Range in alphabetical or numerical order -. Buyer Model: When service is for Leak problem, Refer to this SVC Bulletin. ※ All LG Front Loader Washing Machine. • Extended Warranty (If extended for one year, then that is 2 years from date of purchase.) This service is covered by an extended warranty .
  • Page 7 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 How to Find problem & Solution Place of Part1 Part2 Reason Solution leakage Gasket Damaged Change the gasket. Misaligned or damaged. The Front Gasket Door Please assemble of F/L ↔...
  • Page 8 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 How to Find problem & Solution Place of Part1 Part2 Reason Solution leakage Pump Unplug Close the pump filter. filter the pump filter. Pump Unplug Drain hose Close the drain plug.
  • Page 9 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 Place of Part1 Part2 Reason Solution leakage Too much Reduce detergent Air Vent Air Vent detergent Use HE detergent Water Water Misaligned Supply Supply Reinstall correctly. connection. hose hose The Back...
  • Page 10 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 Place of Part1 Part2 Reason Solution leakage Misaligned Assemble correctly (Tub Cover, or damaged. or change. Tub Outer) Bellows ( Tub Misaligned Assemble correctly or damaged. or change. ↔...
  • Page 11 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 Place of Part1 Part2 Reason Solution leakage The valve Please change Damaged body the part Inlet Valve Misaligned or damaged. Inlet hose (Inlet valve Assemble correctly or change. ↔...
  • Page 12 Service Bulletin Product Washing Machine Bulletin # : DFZ201800081 Release Date : 16.July.2018 Place of Part1 Part2 Reason Solution leakage Hose (Pump Misaligned Assemble correctly or damaged. or change. ↔ Gasket) Pump Hose (Pump Misaligned Assemble correctly or damaged. or change. ↔...
  • Page 13 New Part - N/A Current Product New Product 5. Scrap Current Part in LG Warehouse 6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer .
  • Page 14  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 15 Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse - You can cut the rib of the tub cover and use it.  6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID.
  • Page 16 This service is covered by an extended warranty  - If Yes, Parts for ( 2 ) years and Labor for ( 2 ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period.
  • Page 17 Service Bulletin Product Front Loader Bulletin # : DFZ201800040 Release Date : April 16th, 2018 <Repair information> 1. Symptoms and Causes a) Symptoms - There are abnormal vibration and noise. b) Causes - When lower balance weight was fell out, it makes abnormal vibration and noise. 2.

  • Page 18: Front Loader

    Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse  6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended for experienced technicians, not for customers .
  • Page 19 This service is covered by an extended warranty . √ - If Yes, Parts for ( 3 ) years and Labor for ( 3 ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period.
  • Page 20  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 21 Current Product old Sponge Damper New Product (Do not detach old one) 5. Scrap Current Part in LG Warehouse This information is a 3F improvement, not a part defect It can be mixed before and after improvement 6. Others - Front Sponge Damper has different size. (Bigger than others)
  • Page 22  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 23 Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse - Use stock. 6. Others • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice.
  • Page 24  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 25 Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse  6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer .
  • Page 26 Service Bulletin Product :Majesty refresh Bulletin # : CNZ201800140 Release Date : 2017.07.01 • Subject :Replace sheath heater for Defrost Heater Error (F dH) • Models with ECN and Serial Number Range in alphabetical or numerical order Serial Number Country Model (ECN) Range United States...
  • Page 27 √ - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 28 Current Part New Part Current Product New Product 4. Scrap Current Part in LG Warehouse √ 5. Others • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended for experienced technicians, not for customer .
  • Page 29 Defrost Heater Error (F dH) check method Symptom Check Point 1. Error code ‘F dH’ 1. Check the Main PCBA Connect 2. Check the Defrost control part 3. Check the PCB output voltage CON3 Test switch Part Resistance [Ω] Defrost Heater 35~40 TEST MODE 3 Voltage [V]...
  • Page 30 Defrost Heater Error (F dH) Enter Test 3 mode Replace REF after running A period of time and then push Main PCB test button 3 times and show ’33 33’ in Display Reconnect the Check the Main PCBA connect housing Check the Heater Voltage is 110V ~ 120V? Is Loose ? To step 4...
  • Page 31 SVC guide for replace sheath heater 1.Remove Freezer door (Use screw driver to push 2. Use pliers to pull out the 3. Disconnect housing in the back (3EA),pull the in the hook at both sides of case inner ) and then Grille Fan shown in the figure.
  • Page 32 SVC guide for replace sheath heater 10. Replace a new sheath heater, insert to the 11. Re-attach the sheath heater to the Evaporator 12. Re-tie lead wire and sensor at 3 initial positions bracket hole at left-side bottom 14. Reconnect 4 housing( 1 is for EVA, and 3 15.
  • Page 34 Pins 5 and Pin 22. If not replace the PCB> • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 35 • Visual (Before / After) • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 36 Exploded view from service manual Main PCB Assy (501A) • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 37 Stock original and new parts. 7 Correction • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 38 4. Scrap Current Part in LG Warehouse 5. Others 6. Annex (Affected models) Serial number: ~706MR*** Factory Model Factory Suffix Customer Model Buyer GM‐L237LQJM ASWCSE1 51822 Sears GM‐L237LQJM AWBCSE1 51829 Sears GM‐L237LSJM ASTCSE1 51823 Sears GM‐L237XQGM ASWCNA1 LSXS22423W LGEUS GM‐L237XQGM AWBCNA1...

  • Page 39: Service Bulletin

     - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 40 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 <Repair information> 1. Symptoms and Causes a) Symptoms : Frost on the Freezer Guide, Rail b) Causes : Plate Assy. C & Gasket Assembly Door not sealing well 2.
  • Page 41 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 2. Repair Instruction • The information is available through “https://gsfs-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice.
  • Page 42 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 Appendix: Visual Before and After: Plate Assembly Center & Cover Assembly Front Before After ADD73936016 ADD73916216 Offset Use new door foam within 0.9mm new door liner * After 1707~) * Check packing box label AGU74149002 AGU74149002...
  • Page 43 New Part  Current Product  New Product 4. Scrap Current Part in LG Warehouse  5. Others - The SVC parts should be changed according to the list. • The information is available through “https://gsfs-america.lge.com” with a valid ID.
  • Page 44 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 Appendix： SVC Guide Take out the FU&FL Drawer Disassemble the FU&FL Door hook Pull it ou Take i tward t out First, loosen the two –side screw, and then use screwdriver to separate cover front from plate center ,After separating, you should pull the left side outward, and then take right side out.
  • Page 45 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 Cover Assembly Front(251A). EPDM Use a new Plate Assembly Center (loc NO 251B),and add EPDM on both sides as picture showed, Cover Assembly Front is broken after disassembly, use a new Cover Assembly Front(251A).
  • Page 46 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 EPDM this face Disassemble the Gasket Door (FU/FL), add EPDM on door liner, then assemble the gasket door back. Finally, Reinstall the FU and FL Door.
  • Page 47 Service Bulletin Product Majesty 4D Bulletin # : CNZ201800037 Release Date : 2017.11.01 Produce date * Pls select door foam assy’ which produced after 2017/07...
  • Page 48 This service is covered by an extended warranty - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. •...

  • Page 49: Repair Instruction

    • The information is intended tor experienced technicians, not for customer . • The information is intended for experienced technicians, not for customer . • The information is subject to change or update without notice. • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 50 • The information is intended for experienced technicians, not for customer . • The information is intended tor experienced technicians, not for customer . • The information is subject to change or update without notice. • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 51 • The information is intended tor experienced technicians, not for customer . • The information is intended for experienced technicians, not for customer . • The information is subject to change or update without notice. • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 52 • The information is intended tor experienced technicians, not for customer . • The information is intended for experienced technicians, not for customer . • The information is subject to change or update without notice. LG(61)-FO-DI-008.05 • The information is subject to change or update without notice.
  • Page 53 • The information is intended tor experienced technicians, not for customer . • The information is intended for experienced technicians, not for customer . • The information is subject to change or update without notice. • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 54 • The information is intended tor experienced technicians, not for customer . • The information is intended for experienced technicians, not for customer . • The information is subject to change or update without notice. • The information is subject to change or update without notice. LG(61)-FO-DI-008.05...
  • Page 55 4. Scrap Current Part in LG Warehouse  5. Others 6. Annex (Affected models) Factory Model Factory Suffix Customer Model Buyer GM-J227AKXM ASBCNA0 LSXC22486D LGEUS Factory Model Factory Suffix Customer Model Buyer GM-J267NKTM ASBCNA0 LSXS26466D LGEUS GM-J267NSBM ASTPALG GS74SDS LGEAR...
  • Page 56 Causes : Excessive force is applied to the Frame or it is damaged by prolonged use. 2. Repair Instruction 1) Install on the side using the LG bracket Step.1 Insert the installation brackets into the slots in the side frame.
  • Page 57  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 58 Service Bulletin Product Dishwasher Bulletin # : Release Date : Jul/13/2018 2. Improvements ③ 807~ : Panel Silicon coating Supporter Full Silicon Coating Panel Silicon Coating Panel Panel Silicon Coating 2) Additional rib on the coating guide to prevent further moisture penetration AS IS TO BE * Side view...
  • Page 59 Service Bulletin Product Dishwasher Bulletin # : Release Date : Jul/13/2018 3. Repair Instruction Solution Remarks - Be sure to replace with the panel produced after 807 - When control panel button not responding, replace the control panel, not the main board 1) LDF5545 / SVC Loc : K200 Model LDF5545ST...
  • Page 60  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 61  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 62 Service Bulletin Product Dishwasher Bulletin # : Release Date : August/31/2017 Detail Part information Picture Position Part No. SVC Loc AHC73575001 F107 AHC73575002 F217 How to identify normal parts. Step1. When the Rail is pushed all the way back, NORMAL is shown in below position. REPLACE RAILS if assembled properly and not closing to normal position.
  • Page 63  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 64 Service Bulletin Product Dishwasher Bulletin # : CDZ201800005 Release Date : March/29/2018 2. Repair Instructions Part Place of Part1 Part2 Reason Correct Wrong Solution leakage The water the wrong Please assemble supply hose connection. correctly Please change The connector Crack the part Inlet Valve...
  • Page 65 Service Bulletin Product Dishwasher Bulletin # : CDZ201800005 Release Date : March/29/2018 2. Repair Instructions Place of Part Part1 Part2 Reason Correct Wrong Solution leakage Misalignment Please assemble blower K121 Damaged correctly or change. Cap / Gasket The Vent Asm Disassemble the Please assemble Door...
  • Page 66  - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. • The warranty period, including any extended warranty above, starts from the original date of purchase.
  • Page 67 Service Bulletin Product Dishwasher Bulletin # : CDZ201800006 Release Date : March/30/2018 2. Repair Instructions Place of Part Part1 Part2 Reason Solution leakage The air guide cap Misalignment Please assemble correctly F050 Guide The Side Misalignment Please assemble The air guide hose F041 of D/W or damaged.
  • Page 68 Service Bulletin Product Dishwasher Bulletin # : CDZ201800006 Release Date : March/30/2018 2. Repair Instructions Place of Part Part1 Part2 Reason Solution leakage The water the wrong Please install correctly Supply hose connection. The connector Crack Please change the part Inlet Valve M210 The O-Ring...
  • Page 69 Service Bulletin Product Dishwasher Bulletin # : CDZ201800006 Release Date : March/30/2018 2. Repair Instructions Place of Part Part1 Part2 Reason Solution leakage Misalignment Please assemble correctly The blower cap K122 or damaged. or change. Disassemble Please assemble correctly The Vent Cover K124 the vent.
  • Page 70 This service is covered by an extended warranty - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. •...
  • Page 71 Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse  6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer .
  • Page 72 • Extended Warranty This service is covered by an extended warranty - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period.
  • Page 73 Service Bulletin Product Electric Single Oven Bulletin # : CVZ201800013 2018.06.27 Release Date : 3. Current and New (Visual / Part number & Name etc) • Visual (Before / After) - 1. Original location (1), remove screw and add the bracket using same screw (2). Use hook to guide the new location (3).
  • Page 74 Service Bulletin Product Electric Single Oven Bulletin # : CVZ201800013 2018.06.27 Release Date : 3. Current and New (Visual / Part number & Name etc) • Visual (Before / After) Before After • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. •...
  • Page 75 7 Correction Stock original and new parts. Late 5. Scrap Current Part in LG Warehouse 6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer .
  • Page 76 This service is covered by an extended warranty - If Yes, Parts for ( ) years and Labor for ( ) years by LG. - If No, Parts and labor are charged to the customer if outside warranty period. •...
  • Page 77 3. Current and New (Visual / Part number & Name etc) Before After Model Name (PCB Assembly) (PCB Assembly) LMHM2237BD EBR77659110 EBR77659110 (Produce after 2018.01.08) LMHM2237ST EBR77659111 LMH2235ST EBR77659111 (Produce after 2018.01.08) EBR77659112 LMVM2033** EBR77659112 (Produce after 2018.01.08) EBR77659113 LMV2031** EBR77659113 (Produce after 2018.01.08) PCB-A Bar Code...
  • Page 78 Current Part New Part Current Product New Product 5. Scrap Current Part in LG Warehouse  6. Others • The information is available through “https://gsfsplus-america.lge.com” with a valid ID. • The information is intended tor experienced technicians, not for customer .

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