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Troubleshooting
Can receive but not send faxes
Action
Step 1
Load the original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
Step 2
Set up the shortcut number properly.
•
Check if the shortcut number is set for the telephone number
that you want to dial.
•
Dial the telephone number manually.
Can you send faxes?
Can send but not receive faxes
Action
Step 1
Make sure that the paper source is not empty.
Can you receive faxes?
Step 2
Check the ring count delay settings.
From the control panel, navigate to:
Settings > Fax > Analog Fax Setup > Fax Receive Settings >
Rings to Answer
Can you receive faxes?
Step 3
If the printer is printing blank pages, then see
pages" on page
118.
Can you receive faxes?
Yes
The problem is
solved.
The problem is
solved.
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
"Blank or white
147
No
Go to step 2.
Contact
customer
support.
No
Go to step 2.
Go to step 3.
Contact
customer
support.
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