Toshiba 3890CS User Manual page 130

Troubleshooting
Action
Step 3
a
Remove, and then insert the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light. Extended exposure to light may
cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit or imaging kit.
Doing so may affect the quality of future print jobs.
b
Print the document.
Are text or images cut off?
Toner easily rubs off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Print the document.
Does toner easily rub off?
Step 2
a
Check if the paper weight is supported.
Note: If paper weight is not supported, then load a supported
one.
b
Print the document.
Does toner easily rub off?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
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