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Chapter 5 -Troubleshooting
5. Troubleshooting
The SpaceLink Home Gateway is designed to be very easy to install and
operate. However, if you experience difficulties, use the information in this
chapter to help diagnose and solve problems. If you cannot resolve a problem,
contact Technical Support, as listed on the front of this manual.
Common Problems and Solutions
Problem
SpaceLink Home Gateway does not power up:
Solution
•
Check for faulty the SpaceLink Home Gateway power supply by
measuring the output voltage with an electrical test meter.
•
Check failed AC supply (power outlet)
Problem
Cannot communicate with the SpaceLink Home Gateway through a wired
network connection.
Solution
•
Verify network configuration by ensuring that there are no duplicate IP
addresses. Power down the device in question and ping the assigned IP
address of the device. Ensure no other device responds to that address.
•
Check that the cables used have proper pin outs and connectors or use
another LAN cable.
•
Check that the hub, switch, computer, or modem connected to the WAN
port of the SpaceLink Home Gateway supports 10Mbps speed.
This is the LED result if you connect the SpaceLink Home Gateway to a(n):
Hub LED
Home Gateway WAN LED
So you will not know if the connection is bad from the SpaceLink Home
Gateway Link LED alone, you will have to look at the Hub LED if you are
not sure what kind of hub the SpaceLink Home Gateway is attached to.
66
Auto 10/100 Mbps Hub
ON
ON
SpaceLink Home Gateway
Pure 100 Mbps Hub
OFF
OFF
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