Mitel 6863i User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. 6863i
  6. User manual

Mitel 6863i User Manual

Sip
Hide thumbs Also See for 6863i:
Table of Contents

Advertisement

Quick Links

See also: Administrator's Manual , User Manual
Mitel Model 6863i SIP IP Phone

User Guide

Release 4.0.0
41-001565-00 REV00 – 10.2014

Advertisement

Table of Contents
loading

Related Manuals for Mitel 6863i

Summary of Contents for Mitel 6863i

  • Page 1: User Guide

    Mitel Model 6863i SIP IP Phone User Guide Release 4.0.0 41-001565-00 REV00 – 10.2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 3: Table Of Contents

    ................15 Phone Status via the Mitel Web UI .
  • Page 4 Content Restarting Your Phone ..................38 Credentials .
  • Page 5 Content Using a Headset ................... .75 Redial .
  • Page 6 Content Limited Warranty ..................Warranty-1 Exclusions .

  • Page 7: Welcome

    About This Guide This guide explains how to use your new 6863i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.

  • Page 8: Requirements

    Use a PoE power injector or a PoE switch. Installation and Setup If your System Administrator has not already setup your 6863i phone, please refer to the Mitel 6863i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.

  • Page 9: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 10: Key Description

    For more information, see “Placing a Call on Hold” page 79. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i IP phone supports two line keys, each with LED indicator lights. For more information, see “Multiple Line and Call Appearance Keys”...

  • Page 11: Keypad Keys

    IP Phone Keys Keypad Keys The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha- bet. The 6863i phone keypad includes the following:...

  • Page 12: Getting Started

    Getting Started The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6863i automatically begins the start up sequence as soon as it is connected.

  • Page 13: Idle Screens

    Getting Started The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.

  • Page 14: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Mitel 6863i Installation Guide or check with your Sys- tem Administrator for assistance. 41-001565-00 REV00 – 10.2014...

  • Page 15: Methods For Customizing Your Phone

    Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus- tomize the following phone settings.
  • Page 16 Methods for Customizing Your Phone Option Number Option Password Admin Menu (Password Protected)* Restart Phone Credentials (available only if certain features are configured by your Administrator) Directory Display Name Order Sorting Preferences External Sources (available only if external directory sources are configured by your Administrator) Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user.
  • Page 17 Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI Press the key on the phone to enter the Options List. Press the 5 and 2 keys to view the different options. key, the 4 Enter key, or press the number of the corresponding option to select an option. Press the Change the selected option if required.

  • Page 18: Phone Options Via The Mitel Web Ui

    Phone Options via the Mitel Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 19 Methods for Customizing Your Phone The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion regarding the IP phone, and information about the SIP account(s) currently configured on the phone.
  • Page 20 Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6863i. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.

  • Page 21: Phone Status

    Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 22 If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 23: Phone Status Via The Mitel Web Ui

    Phone Status Phone Status via the Mitel Web UI Use the following procedure to view the phone status via the Mitel Web UI. Mitel Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
  • Page 24 Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 25: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 26 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones and Tone Sets...
  • Page 27 Customizing Your Phone Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Canada •...
  • Page 28 Customizing Your Phone Installing Custom Ring Tones Using the Mitel Web UI Mitel Web UI Click on Basic Settings > Custom Ringtones Press the Browse... button corresponding to the desired ringtone position (e.g. 1). Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.

  • Page 29: Display

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed.
  • Page 30 Customizing Your Phone Audio Mode The 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 31: Time And Date

    Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Mitel Web UI Configuring Time and Time Format IP Phone UI Press on the phone to enter the Options List.
  • Page 32 Customizing Your Phone Configuring Date and Date Format IP Phone UI Press on the phone to enter the Options List. Select Preferences. Select Time and Date. Select Set Date. Using the keys on the keypad, enter a date to set on the IP phone. key or select 2 Done to save the date setting.
  • Page 33 Enter an IP address or domain name for the time server. Note: Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Mitel Web UI. key or select 4Set to save the time server setting.
  • Page 34 Customizing Your Phone Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) •...
  • Page 35 Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
  • Page 36 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
  • Page 37 You can configure the Input Language feature using the Mitel Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6863i. Keypad Input Alphabet Tables...
  • Page 38 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 39 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 40 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Mitel Web UI and IP phone UI allow you to enter text and characters in the language you selected...

  • Page 41: User Password

    Latin 2 Character Set The 6863i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
  • Page 42 At the Enter Again prompt, re-enter the new user password and press the A message, Password Changed displays on the screen. Mitel Web UI Click on Operation > User Password. In the Current Password field, enter the current user password.

  • Page 43: Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.

  • Page 44: Restarting Your Phone

    Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 Cancel key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Mitel Web UI Click on Operation > Reset. Click Restart Click OK at the confirmation prompt.

  • Page 45: Credentials

    Customizing Your Phone Credentials Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features. Entering Usernames/Passwords and Connection Testing Using the IP Phone UI IP Phone UI Press...

  • Page 46: Phone Lock

    “Phone Lock Key” page In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password.
  • Page 47 Options List (or press a configured Lock programmable key). key or select 4Enter. At the prompt Password:, enter your user password and press the The phone unlocks. Mitel Web UI Click on Operation > Phone Lock. Locking the Phone In the Lock the Phone? field, click Lock.

  • Page 48: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.

  • Page 49: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 6863i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents.

  • Page 50: Programmable Keys

    There are three multi-functional keys on the 6863i phone that are programmable. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function:...

  • Page 51: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6863i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
  • Page 52 Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must be set to None).
  • Page 53 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List.
  • Page 54 Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key in the Mitel Web UI Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3. In the Type field, select Speeddial to apply to the key.

  • Page 55: Editing Speed Dial Keys

    You can cancel out of the speed dial editing process at any time without saving, by pressing the key. • On the 6863i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4Save. Use the key to delete the digits.
  • Page 56 Click Save Settings. Note: You can delete a speed dial key by changing the Type field to None. Editing a Speed Dial Using Keypad Speed Dial in the Mitel Web UI Mitel Web UI Click on Operation > Keypad Speed Dial.

  • Page 57: Do Not Disturb (Dnd) Key

    For more information about DND and DND modes, see “DND Configuration” page 95. Configuring a DND Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3. In the Type field, select Do Not Disturb.

  • Page 58: Xml Key

    XML Key The 6863i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
  • Page 59 IP Phone UI Press the key configured for XML on the 6863i phone. Use the 5 and 2 to scroll through the XML applications. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key.

  • Page 60: Flash Key

    Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for exam- ple, when the call is not on hold).

  • Page 61: Sprecode Key

    *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 62: Park/Pickup Keys

    Park/Pickup Keys The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
  • Page 63 Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call While on a live call, press the Park key. Perform the following for your specific server: Asterisk Server announces the extension number where the call has been parked.

  • Page 64: Last Call Return Key

    Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 65: Call Forward Key

    Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 66: Speeddial/Xfer

    Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speeddial/Xfer Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 67: Speeddial/Conf

    Speeddial/Conf The 6863i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

  • Page 68: Directory Key

    The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. Using the Mitel Web UI, you can assign the Directory function to any programmable key Note: For more information about the Directory, see “Directory”...

  • Page 69: Callers List Key

    Line Keys and Programmable Keys Callers List Key By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone.

  • Page 70: Redial Key

    Line Keys and Programmable Keys Redial Key By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone. Redial List Key The Redial List is a stored log of your outgoing calls.

  • Page 71: Conference Key

    Line Keys and Programmable Keys Conference Key The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method) • Centralized conferencing (for Sylantro and BroadSoft Call managers) The Conference key allows you to create conference calls when utilizing any one of the method above.

  • Page 72: Transfer Key

    Line Keys and Programmable Keys Transfer Key By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone Transfer Key...

  • Page 73: Intercom Key

    Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom. Configuring an Intercom Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 74: Services Key

    Line Keys and Programmable Keys Services Key The 6863i allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List. The Services key can also access any XML applications setup by your System Administrator. Contract your System Administrator for more information.

  • Page 75: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone”...

  • Page 76: Paging Key

    “Group RTP Paging” page 128. Configuring a Paging Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3. In the Type field, select Paging. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port (e.g.
  • Page 77 Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: • The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

  • Page 78: Save Key

    Save Key The Save key allows you to save items to the 6863i IP phone’s Local Directory. Use the following procedure to configure a key as a Save key in the Mitel Web UI. Configuring a Save Key Mitel Web UI Click on Operation >...

  • Page 79: None Key

    Line Keys and Programmable Keys None Key Use the following procedure to delete a key’s functionality on the 6863i IP phone Setting a None Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 80: Making Calls

    Making Calls This section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 81: Using A Headset

    Making Calls Using a Headset The 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Volume Controls for the Headset Microphone On the 6863i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic Volume”...
  • Page 82 Making Calls Accessing the Redial List IP Phone UI Press the configured Redial key to access the Redial List. The information for your most recent call is displayed. Note: To redial the last called number, press the Redial key again. Use 2 and 5 to scroll through the list to view the other numbers.

  • Page 83: Mute

    Making Calls Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the LED is on.

  • Page 84: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Martha Gold 555-1234 Answering an Incoming Call IP Phone UI For handsfree operation, press or the line/call appearance key for the incoming call.

  • Page 85: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 86: Transferring Calls

    Handling Calls Transferring Calls By default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls. Transfer Key Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
  • Page 87 Handling Calls Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset. Note: Users are able to edit the destination number by pressing the navigation key, which acts as a Backspace key.
  • Page 88 Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6863i phone: L1 Call Transferred...

  • Page 89: Conferencing Calls

    Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method). Local Conferencing The 6863i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i.
  • Page 90 The two parties will connect with you to form a conference call. Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6863i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
  • Page 91 Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6863i is limited to 2 conferences (a single conference each on lines 1 and 2). Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”.

  • Page 92: Ending Calls

    Ending a Conference and Transferring Remaining Parties The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the Leave key on the phone.

  • Page 93: Managing Calls

    Managing Calls The 6863i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone.
  • Page 94 Managing Calls Local Directory Features The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI. If no external directory sources are available, pressing on the Directory key will open the Local Directory menu. Warning! When upgrading a phone to Release 4.0.0, all Local Directory entries will be migrated accordingly.
  • Page 95 Managing Calls Editing an Existing Local Directory Entry IP Phone UI Press the programmed Directory key. Use the 2 key to navigate to the Local Directory folder and select 4 Enter. (Optional) Using the dialpad keys input the first letter of the contact’s name to initialize the search function. Select # Edit.
  • Page 96 Press the programmed Directory key to save the contact you selected to the Directory. Downloading the Directory to Your PC You can download the Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
  • Page 97 Managing Calls External Directory Source Features The following external Directory sources may be configured on your phone: • Two CSV-based directories. • Lightweight Directory Access Protocol (LDAP) Directory. • Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported). • BroadSoft XSI Enterprise Directory and Personal Contacts.

  • Page 98: Callers List

    Callers List The Callers List is a stored log of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
  • Page 99 Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
  • Page 100 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 101: Dnd And Call Forward

    On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone...
  • Page 102 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1. Click Save Settings.
  • Page 103 Managing Calls Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as appli- cable.
  • Page 104 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 105 Managing Calls Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the navigation keys to scroll through the accounts. John Smith All Off Done...
  • Page 106 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings >...
  • Page 107 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 108 If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1).
  • Page 109 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
  • Page 110 Managing Calls CFWD in Account Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the programmed Call Forward key.
  • Page 111 Managing Calls Press the Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
  • Page 112 Managing Calls For the CFWD No Answer state, In the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number CFWD No. Rings Screen Done Change No.
  • Page 113 Managing Calls CFWD in Phone Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
  • Page 114 Managing Calls Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
  • Page 115 Managing Calls For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number CFWD No. Rings Screen Done Change No.
  • Page 116 Managing Calls CFWD in Custom Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key.
  • Page 117 Managing Calls Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
  • Page 118 Managing Calls For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number CFWD No. Rings Screen Done Change No.

  • Page 119: Additional Features

    Additional Features This section describes additional features you can use on the 6863i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.

  • Page 120: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Mitel Web UI Click on Basic Settings >...

  • Page 121: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. Configuring Stuttered Dial Tone Mitel Web UI Click on Basic Settings >...

  • Page 122: Xml Beep Support

    XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 123: Status Scroll Delay

    Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 124: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 6863i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 125: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI.

  • Page 126: Call Hold Reminder (On Single Hold)

    Call Hold Reminder (on single hold) On the 6863i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 127: Call Waiting Tone Period

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. Configuring Call Waiting Tone Period Mitel Web UI Click on Basic Settings >...

  • Page 128: Preferred Line And Preferred Line Timeout

    You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
  • Page 129 Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UI Mitel Web UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 130: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 6863i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 131: Message Waiting Indicator

    MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Mitel Web UI Click on Basic Settings >...

  • Page 132: Incoming Intercom Call Features

    If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call. You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Mitel Web UI. • Auto Answer •...
  • Page 133 Additional Features Configuring Incoming Intercom Settings Mitel Web UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.

  • Page 134: Group Rtp Paging

    SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only.
  • Page 135 Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.

  • Page 136: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6863i phone the same way you would on a regular telephone.

  • Page 137: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6863i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone.

  • Page 138: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.

  • Page 139: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 140: Warranty Repair Services

    Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 141: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires...
  • Page 142 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 143 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
  • Page 144 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001565-00 REV00 – 10.2014...

  • Page 145: Index

    Index Numerics 6863i getting started ......................6 customizing ....................9 goodbye key .........................4 feature ........................1 Goodbye key cancels incoming call ...............124 incomplete configuration message .............8 configuring ......................124 keys and key descriptions ................3 group RTP paging ....................128 no service message ....................8 requirements ......................2 headset mic .......................
  • Page 146 ........................80 options blind transfer to contact in directory ............82 IP Phone UI ......................9 consultive ......................80 Mitel Web UI ...................... 12 indication of .......................82 simplified menu ....................10 troubleshooting solutions ................. 131 options key ........................4 changing password ..................131 display blank ....................
  • Page 147 Disclaimer Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation.

Table of Contents