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Lexmark MX-C407P User Manual

Digital full color printer
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DIGITAL FULL COLOR PRINTER
MX-C407P
User's Guide
May 2020
Machine type(s):
5029
Model(s):
696

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Table of Contents
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Summary of Contents for Lexmark MX-C407P

  • Page 1 DIGITAL FULL COLOR PRINTER MX-C407P User's Guide May 2020 Machine type(s): 5029 Model(s):...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer configurations............................9 Attaching cables..............................10 Installing the printer software......................... 10 Using the control panel................11 Panel with touch-screen display........................11 Understanding the status of the power button and indicator light............
  • Page 3 Contents Printing from a mobile device........................28 Printing from a flash drive..........................29 Supported flash drives and file types......................30 Configuring confidential jobs.......................... 31 Printing confidential and other held jobs..................... 31 Printing a font sample list..........................32 Printing a directory list............................. 32 Understanding the printer menus............
  • Page 4 Contents Clearing jams....................92 Avoiding jams..............................92 Identifying jam locations..........................93 Paper jam in trays.............................. 94 Paper jam in door A............................94 Paper jam in the standard bin........................98 Paper jam in the multipurpose feeder......................98 Paper jam in the manual feeder........................99 Troubleshooting..................101 Configuring the SMTP server........................

  • Page 5: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.

  • Page 8: Learning About The Printer

    Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 9: Printer Configurations

    Learning about the printer Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 10: Attaching Cables

    Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 11: Using The Control Panel

    Using the control panel Using the control panel Panel with touch-screen display Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input field. Power button •...
  • Page 12 Using the control panel Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.

  • Page 13: Setting Up And Using The Home Screen Applications

    Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

  • Page 14: Customizing The Home Screen

    Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 15: Managing Contacts

    Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 16 Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address field. Notes: •...

  • Page 17: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
  • Page 18 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup, and then make sure that the side guides fit snugly against the paper. Notes: • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. •...

  • Page 19: Loading The Multipurpose Feeder

    Loading paper and specialty media Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. Adjust the guide to match the size of the paper that you are loading.
  • Page 20 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided printing. •...

  • Page 21: Loading The Manual Feeder

    Loading paper and specialty media Loading the manual feeder Adjust the guide to match the size of the paper that you are loading. Load a sheet of paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer first for one‑sided printing.
  • Page 22 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...

  • Page 23: Paper Support

    Paper support Paper support Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray.
  • Page 24 Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.)

  • Page 25: Supported Paper Types

    Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm...

  • Page 26: Supported Paper Weights

    Paper support Paper type Standard Manual Optional 650‑sheet duo tray Optional Two‑sided 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Plain paper Card stock Envelopes Paper labels Vinyl labels Supported paper weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
  • Page 27 Paper support Paper type and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided weight 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Card stock 105.1–162 g/m grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m grain long (28.1– 53‑lb bond) Paper Labels 131 g/m...

  • Page 28: Printing

    Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.

  • Page 29: Printing From A Flash Drive

    Printing Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer wireless network”...

  • Page 30: Supported Flash Drives And File Types

    Printing Select the document that you want to print. If necessary, configure other print settings. Print the document. To print another document, select USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.

  • Page 31: Configuring Confidential Jobs

    Printing • .TIFF or .tif • .png Configuring confidential jobs From the control panel, navigate to: Settings > Security > Confidential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. Configure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.

  • Page 32: Printing A Font Sample List

    Printing From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print •...

  • Page 33: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About This Printer Print •...

  • Page 34: Device

    Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. Country/Region Identify the country or region that the printer is configured to operate. Run initial setup Run the setup wizard. Keyboard Select a language as a keyboard type.
  • Page 35 Understanding the printer menus Eco-Mode Menu item Description Print Configure the print settings of the printer. Sides (1‑Sided*) Pages per Side (Off*) Toner Darkness (4*) Color Saver (Off*) Copy Configure the copy settings of the printer. Sides (1 sided to 1 sided*) Pages per Side (Off*) Darkness (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 36 Understanding the printer menus Menu item Description Supplies Set the number of times that the alarm sounds when the toner cartridge is low. Cartridge Alarm Single* Continuous E‑mail Alerts Setup Configure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*)
  • Page 37 Understanding the printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the time before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 seconds (720*) Error Prevention...
  • Page 38 Understanding the printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
  • Page 39 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Note: Restore app settings appears only in some printer models. Restore printer settings Restore network settings Restore app settings Maintenance Configuration Menu Menu item...
  • Page 40 Understanding the printer menus Menu item Description Tray Configuration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary HealthCheck Statistics...
  • Page 41 Understanding the printer menus Menu item Description Print Configuration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*)
  • Page 42 Understanding the printer menus Menu item Description Toner patch sensor setup Set the printer to put down the correct amount of toner to maintain color consistency. Calibration frequency preference Disabled Fewest color adjustment Fewer color adjustment Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration.

  • Page 43: Print

    Understanding the printer menus About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Export Configuration File to USB Export the configuration file to a flash drive.
  • Page 44 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
  • Page 45 Understanding the printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other 0–255 (30*) jobs in the print queue. Note: This menu item appears only when a printer hard disk is installed.
  • Page 46 Understanding the printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
  • Page 47 Understanding the printer menus Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log file.
  • Page 48 Understanding the printer menus Menu item Description URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix.
  • Page 49 Understanding the printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is flushed. Minimum Line Width Set the minimum stroke width.
  • Page 50 Understanding the printer menus Menu item Description Symbol Set Specify the symbol set for each font name. 10U PC‑8* Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Page 51 Understanding the printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting. HTML Menu item Description...

  • Page 52: Paper

    Understanding the printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Configuration Menu item Description Default Source...
  • Page 53 Understanding the printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.

  • Page 54: Usb Drive

    Understanding the printer menus USB Drive Note: This menu appears only in some printer models. Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper...

  • Page 55: Network/Ports

    Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
  • Page 56 Understanding the printer menus Menu item Description Reset Print Server Reset all active network connections to the printer. Note: This setting removes all network configuration settings. Network Job Timeout Set the time before the printer cancels a network print job. On* (90 seconds) Banner Page Print a banner page.
  • Page 57 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push-Button Method connects the printer to a Wi‑Fi network when buttons on both the printer and the access point (wireless router) are pressed within a given time.
  • Page 58 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be configured only from the Embedded Web Server.
  • Page 59 Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
  • Page 60 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off filters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
  • Page 61 Understanding the printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
  • Page 62 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Configure SNMP version 3 to install and update the printer security.
  • Page 63 Understanding the printer menus Menu item Description Base Configuration Set the IPSec base configuration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base configuration. modp2048 (14)* Note: This menu item appears only when Base Configuration is set modp3072 (15) to Compatibility.
  • Page 64 Understanding the printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
  • Page 65 Understanding the printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Configure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certificate FTP Default IP Port Timeout for HTTP/FTP Specify the amount of time before the server connection stops.
  • Page 66 Understanding the printer menus Menu item Description Job Buffering Temporarily store jobs on the hard disk before printing. Off* Note: This menu item appears only when a hard disk is installed. Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
  • Page 67 Understanding the printer menus Menu item Description Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certificate to connect to your Google account.

  • Page 68: Security

    Understanding the printer menus Security Note: In some printer models, this menu can be configured only from the Embedded Web Server. Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Manage Shortcuts Modify Address Book Create Profiles Manage Bookmarks Flash Drive Print...
  • Page 69 Understanding the printer menus Menu item Description Apps Control access to printer applications. New Apps Slideshow Change Wallpaper Screen Saver Forms and Favorites Eco‑Settings Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings.
  • Page 70 Understanding the printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
  • Page 71 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
  • Page 72 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notification to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest entries.
  • Page 73 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
  • Page 74 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same file name without overwriting...

  • Page 75: Reports

    Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certificate Verification Enable verification of LDAP certificates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.

  • Page 76: Help

    Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Profile List Print a list of profiles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.

  • Page 77: Troubleshooting

    Understanding the printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Printing the Menu Settings Page From the control panel, navigate to: > Settings > > Reports > Select Menu Settings Page, and then press...

  • Page 78: Securing The Printer

    Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.

  • Page 79: Encrypting The Printer Hard Disk

    Securing the printer Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
  • Page 80 Securing the printer Type of memory Description Hard disk memory Some printers may have a hard disk drive installed. The printer hard disk is designed for printer-specific functionality. The hard disk lets the printer retain buffered user data from complex print jobs, form data, and font data.

  • Page 81: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a Wi‑Fi network From the printer control panel, navigate to: Settings >...

  • Page 82: Cleaning The Printer

    Maintaining the printer Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the changes. Connecting a mobile device to the printer wireless network Enable Wi‑Fi Direct in the printer. From the home screen, navigate to: Settings >...

  • Page 83: Ordering Parts And Supplies

    Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 84: Replacing Parts And Supplies

    Maintaining the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
  • Page 85 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge.
  • Page 86 Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the waste toner bottle Open door B. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
  • Page 87 Maintaining the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 88 Maintaining the printer Remove the right side cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
  • Page 89 Maintaining the printer Insert the new waste toner bottle. Insert the right side cover. Close door B. Close door A.

  • Page 90: Moving The Printer

    Maintaining the printer Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

  • Page 91: Saving Energy And Paper

    Maintaining the printer Saving energy and paper Configuring the power save mode settings Sleep mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode For non-touch-screen printer models, press to navigate through the settings. Specify the amount of time that the printer stays idle before it enters Sleep Mode.

  • Page 92: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 93: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...

  • Page 94: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Paper jam below the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 95 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 96 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A.
  • Page 97 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  • Page 98: Paper Jam In The Standard Bin

    Clearing jams Paper jam in the standard bin Remove the jammed paper. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Note: Make sure that all paper fragments are removed. Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models.

  • Page 99: Paper Jam In The Manual Feeder

    Clearing jams Flex, fan, and align the paper edges before loading. Reload paper. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 100 Clearing jams Insert the tray.

  • Page 101: Troubleshooting

    Troubleshooting Troubleshooting Configuring the SMTP server Note: In some printer models, this setting can be configured only from the Embedded Web Server. From the control panel From the control panel, navigate to: Settings > Device > Notifications > E‑mail Alerts Setup > E‑mail Setup Configure the settings.
  • Page 102 Troubleshooting Action Step 3 Go to step 4. Install a supported browser. Check if you are using a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google Chrome version 32 or later •...

  • Page 103: Hardware Options Problems

    Troubleshooting Action Step 3 Go to step 4. Insert a supported flash drive. Check if the flash drive is supported. For more information, see “Supported flash drives and file types” on page Is the flash drive supported? Step 4 The problem is Contact your dealer.

  • Page 104: Issues With Supplies

    Troubleshooting Unformatted flash detected Try one or more of the following: • From the control panel, select Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced.

  • Page 105: Paper Feed Problems

    Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. Send the print job.
  • Page 106 Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
  • Page 107 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
  • Page 108 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. Set the correct paper size and type. Print the document.

  • Page 109: Printing Problems

    Troubleshooting Printing problems Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
  • Page 110 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. Navigate to Settings > Print > Quality > Toner Darkness.
  • Page 111 Troubleshooting Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 112 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact your dealer.
  • Page 113 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
  • Page 114 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver Print the document. Is the print light? Step 4 Go to step 5. The problem is solved.
  • Page 115 Troubleshooting Missing colors Contact your dealer. Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
  • Page 116 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print mottled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 117 Troubleshooting Solid color or black images Contact your dealer. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
  • Page 118 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 119 Troubleshooting Uneven print density Contact your dealer. Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
  • Page 120 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages.
  • Page 121 Troubleshooting Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. •...
  • Page 122 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 123 Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents.
  • Page 124 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
  • Page 125 Troubleshooting Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
  • Page 126 Troubleshooting Action Step 5 The problem is Contact your dealer. solved. Remove, and then reinstall the print driver. Print the document. Is the document printed? The printer is not responding Action Step 1 The problem is Go to step 2. solved.
  • Page 127 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2.

  • Page 128: Color Quality Problems

    Troubleshooting Color quality problems Adjusting toner darkness From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non-touch-screen printer models, press to navigate through the settings. Adjust the setting. Apply the changes. Modifying the colors in printed output For non-touch-screen printer models, press to navigate through the settings.
  • Page 129 Troubleshooting FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.

  • Page 130: Contacting Your Dealer

    Troubleshooting If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations specified in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages.

  • Page 131: Notices

    Notices Notices Product information Product name: DIGITAL FULL COLOR PRINTER MX-C407P Machine type: 5029 Model(s): Edition notice May 2020 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 132 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
  • Page 133 Notices This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
  • Page 134 Notices Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH Printer / cartridge / imaging unit long- Maximum wet bulb temperature: 22.8°C (73°F) term storage Non-condensing environment Printer / cartridge / imaging unit short-term...
  • Page 135 Notices The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
  • Page 136 Notices Saving paper The automated duplex printing function is for printing both sides of paper automatically without turning over the paper manually. If the machine is equipped with the automated duplex printing function, set up your print settings on your computer to automatically print double-sided. Please use the automatic duplex printing function of this machine wherever possible.
  • Page 137 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
  • Page 138 A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.

  • Page 139: Index

    Index Index configuring supply environmental setting notifications 83 Hibernate mode 91 adding contacts 15 configuring the SMTP server 101 sleep mode 91 adding groups 15 configuring Universal paper 17 erasing memory adjusting the brightness connecting the mobile device from the printer hard disk 78 display 91 to the printer wireless erasing non‑volatile memory 78...
  • Page 140 Index Job Accounting 47 Not enough free space in flash Layout 43 memory for resources 103 icons on the home screen Local Accounts 69 notices 132, 133, 134, 135, 136, showing 14 Login Restrictions 73 137, 138 imaging kit LPD Configuration 64 ordering 83 Manage Permissions 68 indicator light...
  • Page 141 Index solid color or black images 117 printer software setting up e‑mail 101 text or images cut off 117 installing 10 shipping the printer 90 toner easily rubs off 118 printer status 11 showing icons on the home uneven print density 119 printer wireless network screen 14 vertical dark lines 120...
  • Page 142 Index incorrect margins 112 jammed pages are not waste toner bottle reprinted 108 replacing 86 job prints from the wrong wireless network tray 127 connecting the printer to 81 job prints on the wrong Wi‑Fi Protected Setup 81 paper 127 wireless networking 81 paper frequently jams 107 Wi‑Fi Direct...

Table of Contents