Planar DS15 Warranty

STANDARD WARRANTY
FEATURES
Standard 1 year advance replacement warranty.
A replacement DS will ship upon determination that customer's unit is non-functional. Upon
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receipt of the replacement unit, customer will return the defective unit to Planar for repair.
TECHNICAL SUPPORT AND WARRANTY CLAIM PROCEDURE
As a Planar customer, here is the simple procedure to follow if you have a non-functioning
DS 15 unit:
Planar's customer-service staff will attempt to correct any minor issues that may be causing the
problem. Once Planar has determined the customer has a non-functioning product, Planar will
arrange for 48-hour delivery of the replacement unit. Customer is responsible for return of the
non-functioning product.
Contact Planar via the web at http://www.planar.com/support.
You may also call customer support.
For North America call (866) PLANAR1 (866-752-6271)
For Europe call +358 9 420 01 or send a fax to +358 9 420 0200).
The customer must have the model number, serial number, and
proof-of-purchase available.
Our customer service staff will attempt to correct any minor issues that may be causing the problem.
If we are unable to fix the problem to the customers' satisfaction, Planar will issue a Return
Material Authorization (RMA).
Planar will ship a replacement unit via 2nd day delivery.
After receiving the replacement unit, the customer will immediately return the defective,
authorized RMA unit to Planar.
DS15
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