HP ProBook 4435s Maintenance And Service Manual
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HP ProBook 4435s Maintenance And Service Manual

HP ProBook 4435s Maintenance And Service Manual

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HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 4435s Notebook PC HP ProBook 4436s Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Top ............................... 8 TouchPad ..........................8 Lights ........................... 9 Buttons and fingerprint reader (select models only) ............10 Keys ........................... 12 Front ..............................14 Left ..............................
  • Page 6 Grounding guidelines ......................36 Electrostatic discharge damage ................ 36 Packaging and transporting guidelines ..........37 Workstation guidelines ..............37 Equipment guidelines ............... 38 Component replacement procedures ....................39 Service tag ......................... 39 Battery ..........................40 Bottom door ........................41 Optical drive ........................42 Hard drive ..........................
  • Page 7 6 Specifications .............................. 101 Computer specifications ........................101 35.6-cm (14.0-in), HD display specifications ..................102 Hard drive specifications ........................103 Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive ................104 DVD±RW and CD-RW SuperMulti DL Combo Drive specifications ..........105 Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive ..............106 Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description 4435s 4436s (UMA) (disc) Product Name HP ProBook 4435s Notebook PC √ HP ProBook 4436s Notebook PC √ Processors (Accelerated AMD A6-3420M, 2.30-GHz Max/1.4-GHz Base, 4-MB L2 cache, quad- √ √ Processing Unit [APU]) core, 35W Graphics: HD 6520G AMD-A6 3400M, 2.30-GHz Max/1.4-GHz Base, 4-MB L2 cache, quad-...
  • Page 10 3072 (2048 + 1024) ● 2048 (2048 × 1) ● 2048 (1024 × 2) ● 1024 (1024 × 1) Hard drives Supports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives with √ √ HP 3D DriveGuard Customer-accessible √ √ Chapter 1 Product description...
  • Page 11 Category Description 4435s 4436s (UMA) (disc) Supports the following drives: √ √ ● 750-GB, 7200-rpm ● 750-GB, 5400-rpm ● 640-GB, 5400-rpm ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm ● 320-GB, 7200-rpm ● 320-GB, 5400-rpm ● 250-GB, 7200-rpm ● 250-GB, 5400-rpm Fixed optical drives Supports the following 12.7-mm SATA optical drives: √...
  • Page 12 Smart AC adapter with localized cable plug support (3-wire plug with √ √ ground pin): 90-W √ 65-W √ 9-cell, 93-Wh Li-ion battery √ √ 6-cell, 55 WHr HP Long Life Li-ion battery √ √ 6-cell, 47-Wh Li-ion battery √ √ Security Integrated fingerprint reader √ √ Intel AT support √...
  • Page 13 Category Description 4435s 4436s (UMA) (disc) Operating system Preinstalled: Windows 7 Professional 32 with Microsoft® Basics √ √ Windows 7 Professional 64 with Microsoft Basics √ √ Windows 7 Home Premium 64 with Microsoft Basics √ √ Windows 7 Home Premium 32 with Microsoft Basics √...
  • Page 14 Category Description 4435s 4436s (UMA) (disc) Windows 7 Home Basic 32 with Microsoft Office 2010 Starter √ √ Restore Media: Windows 7 Professional 64 √ √ Windows 7 Professional 32 √ √ Windows 7 Home Premium 64 √ √ Windows 7 Home Premium 32 √...

  • Page 15: External Component Identification

    External component identification Display Component Description Speakers (2) Produce sound. Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer.

  • Page 16: Top

    Component Description Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > ArcSoft TotalMedia Suite > WebCam Companion. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 17: Lights

    QuickWeb light Blinking: QuickWeb is on. ● Off: QuickWeb is off. NOTE: For more information, refer to the HP QuickWeb software Help. ● Wireless light White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 18: Buttons And Fingerprint Reader (Select Models Only)

    Windows 7—Select Start > Control Panel > System and Security > Power Options. ● Windows Vista—Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Chapter 2 External component identification...
  • Page 19 When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. NOTE: For more information, refer to the HP QuickWeb software Help.

  • Page 20: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. num lk key (select models only) Turns the embedded numeric keypad on and off when pressed in combination with the...
  • Page 21 Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. num lk key (select models only) Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when the computer is turned off remains on when the computer is...

  • Page 22: Front

    Description ● Hard drive light Blinking White: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide. 6–in-1 Media Card Reader Supports the following digital card formats: ●...

  • Page 23: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. ● Battery light Amber: The computer is connected to external power and the battery is 0 to 90% charged.

  • Page 24: Right

    Component Description USB 3.0 port Connects an optional USB device. NOTE: Some models may show a slightly different icon. (10) USB 2.0 port Connects an optional USB device. Right Component Description USB 2.0 ports (2) Connect optional USB devices. RJ-11 (modem) jack (select models only) Connects a modem cable.

  • Page 25: Bottom

    Bottom Component Description Battery and access cover release latches Release the battery from the battery bay and the access cover from the computer. Battery bay Holds the battery. SIM slot Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Description Spare part number Display panel 35.6-cm (14.0-inch), anti-glare, without webcam 654493-001 35.6-cm (14.0-inch), anti-glare, with webcam 654494-001 35.6-cm (14.0-inch), BrightView, without webcam 654495-001 35.6-cm (14.0-inch), BrightView, with webcam 654496-001 Keyboard (includes cable) 646365-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Top cover...
  • Page 29 Item Description Spare part number Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter for use in 602993-001 Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Baltics, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa...
  • Page 30 Item Description Spare part number Ralink 8190BC8 802.11b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter for use in 630813-001 Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Baltics, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa...
  • Page 31 Item Description Spare part number System board for use in discrete models with 1-GB graphics memory 654490-001 (10) RTC battery 449137-001 (11) Modem module 628824-001 NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 646369-001.
  • Page 32 Item Description Spare part number 320-GB, 5400-rpm (2.5 in) 622643-001 320-GB, 5400-rpm (7 mm) 645193-001 320-GB, 7200-rpm (2.5 in) 641672-001 320-GB, 7200-rpm (7 mm) 634862-001 250-GB, 7200-rpm (2.5 in) 635225-001 250-GB, 7200-rpm (7 mm) 634861-001 250-GB, 5400-rpm (2.5 in) 622641-001 250-GB, 5400-rpm (7 mm) 645191-001 (21)

  • Page 33: Display Components

    Display components Item Description Spare part number Display bezel For use with models with a webcam 646345-001 For use with models without a webcam 646344-001 Display hinge cover 646355-001 Webcam module 642795-001 Microphone module (not illustrated) 642797-001 Display panel 35.6-cm (14.0-inch), anti-glare 646375-001 35.6-cm (14.0-inch), BrightView 646989-001...

  • Page 34: Plastics Kit

    Item Description Spare part number Display Cable Kit 605766-001 WLAN antennas 646352-001 Display enclosure 646348-001 Kensington lock bracket (not illustrated) 646368-001 Plastics Kit Item Description Spare part number Plastics Kit 646373-001 RJ-11 holder Secure Digital card protective insert ExpressCard slot protective insert Optical drive protective insert Chapter 3 Illustrated parts catalog...

  • Page 35: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit: 646369-001 Battery connector cable Power connector cable RJ-11 connector cable Mass storage devices Description Spare part number Optical drives Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 647947-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 647948-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 647946-001...

  • Page 36: Miscellaneous Parts

    90-W AC adapter for use in India 609947-001 Power cord for use in the People's Republic of China 490371-AA1 Rubber Kit 646372-001 Screw Kit 646370-001 HP keyed cable lock 626729-001 Mouse, optical, 2-button 390632-001 HP optical travel mouse 434594-001 HP basic carrying case 455084-001...
  • Page 37 Spare part Description number 593127-001 Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica,...
  • Page 38 622641-001 250-GB, 5400-rpm hard drive (2.5 in) 622643-001 320-GB, 5400-rpm hard drive 626729-001 HP keyed cable lock 628824-001 Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 646369-001. See...
  • Page 39 Spare part Description number 633805-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 633809-001 9-cell, 93 WHr, 2.8 Ah Li-ion battery 634250-001 750-GB, 5400-rpm hard drive 634861-001 250-GB, 7200-rpm hard drive (7 mm) 634862-001 320-GB, 7200-rpm hard drive (7 mm) 634925-001 500-GB, 7200-rpm hard drive 634932-001 500-GB, 5400-rpm hard drive...
  • Page 40 Spare part Description number 646348-001 Display enclosure 646352-001 WLAN antennas 646354-001 Display hinges (includes left and right hinges, brackets, and covers) 646355-001 Display hinge cover 646358-001 646359-001 Optical drive connector 646360-001 USB 3.0 board 646361-001 Card reader board 646362-001 Quick Launch board 646364-001 Speaker assembly 646365-001...
  • Page 41 Spare part Description number 654494-001 35.6-cm (14.0-inch) display assembly, anti-glare, with webcam 654495-001 35.6-cm (14.0-inch) display assembly, BrightView, without webcam 654496-001 35.6-cm (14.0-inch) display assembly, BrightView, with webcam 667662-001 Top cover for use in models with a fingerprint reader 667663-001 Top cover for use in models without a fingerprint reader 669686-001 AMD A4-3320M APU (2.6-GHz/2.0-GHz, 2-MB L2 cache)

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 48: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 633809-001 6-cell, 55 WHr, 2.8 Ah Li-ion battery 650938-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 633805-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Bottom Door

    Bottom door Description Spare part number Bottom door 646341-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 647947-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 647948-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 647946-001 DVD-ROM Drive 647945-001 Before removing the optical drive, follow these steps:...
  • Page 51 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 52: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 750-GB, 7200-rpm hard drive 633252-001 750-GB, 5400-rpm hard drive 634250-001 640-GB, 5400-rpm hard drive 603785-001 500-GB, 7200-rpm hard drive 634925-001 500-GB, 5400-rpm hard drive 634932-001 320-GB, 7200-rpm hard drive (7 mm)
  • Page 53 Remove the hard drive (3) from the hard drive bay. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). Lift the bracket (2) straight up to remove it from the hard drive.

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 56 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and is shown in the following image.

  • Page 57: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter for use 593127-001 in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada,...
  • Page 58 Description Spare part number Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, 630703-001 Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Baltics, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...
  • Page 59 Description Spare part number Ralink 8190BC8 802.11b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter for use in 630813-001 Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Baltics, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...
  • Page 60 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 40). Remove the bottom door (see Bottom door on page 41).
  • Page 61 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 62: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 646369-001. See Cable Kit on page 27 for more Cable Kit spare part number information. Description Spare part number Modem module...
  • Page 63 Disconnect the modem module (3) from the system board by lifting it straight up. Reverse this procedure to install the modem module. Component replacement procedures...

  • Page 64: Fan

    Description Spare part number 646358-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Heat Sink

    Reverse this procedure to install the fan. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 66 Lift the heat sink up at an angle (7), and then pull it away from the side and out of the computer (8). To remove the UMA heat sink, in the order indicated, loosen the four captive Phillips screws (1) —...

  • Page 67: Processor

    NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board (1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink. Processor NOTE: All processor spare part kits include replacement thermal material.
  • Page 68 Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 69: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 646365-xxx Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the Phillips PM2.5×5.0 screw (1) and the Phillips PM2.5×7.0 screw (2) that secures the keyboard to the computer. Insert a screwdriver or similar tool into the gap near the fan and push to disengage the keyboard. Chapter 4 Removal and replacement procedures...
  • Page 71 Position the computer right-side up with the front toward you. Open the computer as far as possible. Lifting the top of the keyboard (1). Rotate the keyboard until it rests on the palm rest (2). Component replacement procedures...

  • Page 72: Top Cover

    Lift the keyboard connector latch (1), and then disconnect the keyboard cable from the system board (2). Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Spare part number Top cover or use in models with a fingerprint reader 646335-001 Top cover or use in models with a fingerprint reader without a USB logo 667662-001...
  • Page 73 Remove the battery (see Battery on page 40). Remove the following components: Bottom door (see Bottom door on page 41). Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see WLAN/Bluetooth combo card on page Fan (see Fan on page Heat sink (see...
  • Page 74 Remove the following screws that secure the top cover to the computer: (1): 2 Phillips PM2.0×3.0 screws from the optical drive bay (2): 2 Phillips PM2.5×2.5 broadhead screws from the battery bay Remove the following cables from the system board: (1): Fingerprint reader cable (2): Touchpad cable (3): Card reader/audio cable...
  • Page 75 Position the computer upright with the front toward you. Disconnect the following cables: (1): Power button board cable (2): Quick Launch board cable Position the computer on its side with the display open. Component replacement procedures...
  • Page 76 Insert a screwdriver through the holes in the battery bay and press to disengage the top cover from the computer. Pull up on the top of the top cover (1), pull upward on the left (2) and right sides (3), and then lift the top cover (4) enough to gain access to the audio board cable underneath.
  • Page 77 Under the top cover, open the system board connector (1), disconnect the audio board cable (2) from the system board, and then remove the top cover from the computer (3). Reverse this procedure to install the top cover. Note the correct cable routing paths for the antenna cables. Make sure you properly route all cables when installing the top cover as shown in the following images.
  • Page 78 Cable routing path – bottom Chapter 4 Removal and replacement procedures...

  • Page 79: Audio Board

    Audio board Description Spare part number Audio board 647605-001 Before removing the card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 80 Rotate the board upward and remove it (3). Reverse this procedure to install the audio board. Chapter 4 Removal and replacement procedures...

  • Page 81: Card Reader

    Card reader Description Spare part number Card reader 646361-001 Before removing the card reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 82 Remove the card reader from the top cover (3) Reverse this procedure to install the card reader. Chapter 4 Removal and replacement procedures...

  • Page 83: Rj-11 Jack Cable

    RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 646369-001. Before removing the RJ-11 jack cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the RJ-11 jack from the clip built into the base enclosure (3). Reverse this procedure to install the RJ-11 jack cable. Chapter 4 Removal and replacement procedures...

  • Page 85: Quick Launch Board

    Quick Launch board Description Spare part number Quick Launch board 646362-001 Before removing the Quick Launch board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 86: Speaker Assembly

    Lift the side of the board (3), slide it out from under the tab, and then remove the board from the computer. (4) Reverse this procedure to install the Quick Launch board. Speaker assembly Description Spare part number Speaker assembly 646364-001 Before removing the speaker assembly, follow these steps: Shut down the computer.
  • Page 87 Optical drive (see Optical drive on page WLAN module (see WLAN/Bluetooth combo card on page Fan (see Fan on page Heat sink (see Heat sink on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the speaker assembly: Position the computer upside-down with the front toward you.
  • Page 88 While routing the cable through the hole in the chassis (3), lift the speaker from the computer (4). Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...

  • Page 89: Usb Board

    USB board Description Spare part number USB 3.0 board 646360-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 90: System Board

    Lift the board straight up out of the computer (3) Reverse this procedure to install the USB board. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use UMA models 654488-001 System board for use in discrete models with 512-MB graphics memory 646327-001...
  • Page 91 Optical drive (see Optical drive on page Modem module (see Modem module on page Fan (see Fan on page Heat sink (see Heat sink on page Keyboard (see Keyboard on page Top cover (see Top cover on page When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ●...
  • Page 92 From the optical drive connector (2), disconnect the optical drive cable (3). Lift the system board up at an angle (4) to gain access to the cables underneath. On the bottom of the system board, disconnect the battery connector cable (1) from the system board.

  • Page 93: Power Cable

    Power cable The power cable is included in the Cable Kit, spare part number 646369-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 94 Lift the power cable assembly from the computer (2). Reverse this procedure to install the power cable. Chapter 4 Removal and replacement procedures...

  • Page 95: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 646359-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 96 Lift the optical drive connector from the computer (2). Reverse this procedure to install the optical drive connector. Chapter 4 Removal and replacement procedures...

  • Page 97: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number ● 35.6-cm (14.0-inch), Anti-glare, without webcam 654493-001 ● 35.6-cm (14.0-inch), Anti-glare, with webcam 654494-001 ●...
  • Page 98 If necessary, disconnect the display cable (1) and webcam cable (2) from the system board. Remove the two Phillips PM2.5×5.0 screws (1) that secure the security bracket to the computer, and then lift the security bracket from the computer (2). The security bracket is available using spare part number 646368-001.
  • Page 99 Lift the display assembly straight up and remove it (5). NOTE: The bottom screw in the left hinge has a ground wire connected to it. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.
  • Page 100 If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are available using spare part number 646355-001. To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel.
  • Page 101 If it is necessary to replace the webcam module (shown in the following image) or microphone module from the display enclosure, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 642795-001.
  • Page 102 Disconnect the display panel cable from the back of the display panel by lifting the tape over the connector (1), and then disconnecting the cable from the panel (2). The display cable is available using spare part number 605766-001. If it is necessary to replace the display hinges, remove the three Phillips PM2.5×3.0 screws (1) that secure each display hinge to the display panel.
  • Page 103 Remove the display hinges (2). Display hinges are available using spare part number 646354-001. If you need to remove the WLAN, lift the WLAN antenna cables (1) from the clips and routing paths (2) built into the display enclosure. The WLAN antennas are available using spare part number 646352-001. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly.
  • Page 104 To remove the display cable (1) or webcam cable (2) from the display enclosure, remove the cable from the clips (3) and routing paths in the display enclosure. The display cable is available using spare part number 605766-001. The webcam cable is available using spare part number 646275-001.

  • Page 105: Computer Setup (Bios) And System Diagnostics

    Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 106: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 107: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 109: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 23.5 cm 9.3 in Width 33.9 cm 13.4 in Height (front to rear) 2.8 to 3.5 cm 1.1 to 1.4 in Weight (equipped with optical drive, 1 SODIMM, hard drive, 2.1 kg 4.6 lbs WLAN module, 6 cell battery) Input power Operating voltage...

  • Page 110: 35.6-Cm (14.0-In), Hd Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 35.6-cm (14.0-in), HD display specifications Metric U.S.

  • Page 111: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g 101 g Interface type SATA...

  • Page 112: Blu-Ray Bd-R/Re Dvd±Rw Supermulti Dl Drive

    Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R, CD-RW, DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, MIXED MODE DVD+RW, DVD-R, DVD-R(9), DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM, BD-R, BD-RE Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD- RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),...

  • Page 113: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 114: Blu-Ray Disc Rom With Supermulti Dvd±R/Rw Dl Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 115: Blu-Ray Bd-R/Re Dvd±Rw Supermulti Dl Drive

    Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R, CD-RW, DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, MIXED MODE DVD+RW, DVD-R, DVD-R(9), DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD- RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW.

  • Page 116: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 117: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer.

  • Page 118: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 119: Performing A System Recovery

    new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

  • Page 120: Using The Windows Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to Using a Windows 7 operating system DVD (purchased separately) on page 113. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 121: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support.

  • Page 122: Windows Vista

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows® includes the User Account Control feature to improve the security of your computer.

  • Page 123: Performing A Recovery

    If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer.

  • Page 124: Using F11 Recovery Tools

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.
  • Page 125 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 126: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 127: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 128: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 129 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 130 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 131 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 132 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 133 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 134: Index

    Index Symbols/Numerics Blu-ray Disc ROM with SuperMulti computer specifications 101 6–in-1 Media Card Reader 14 DVD±R/RW DL Drive connectors, service spare part number 23, 27, 32, considerations 35 AC adapter, spare part numbers specifications 106 28, 29 diskette drive, precautions 35 Bluetooth card, spare part access cover release latches 17 display assembly...
  • Page 135 DVD±RW and CD-RW SuperMulti heat sink DL Combo Drive removal 57 mass storage devices, spare part precautions 35 spare part number 23, 32, 57 numbers 27 removal 42 hinge Media Card Reader 14 spare part number 23, 27, 32, removal 94 memory module product description 2 removal 47...
  • Page 136 HDMI 15 spare part number 20, 32 speakers, identifying 7 product description 4 spare part numbers 77 specifications USB 16 QuickWeb button, identifying 11 Blu-ray BD-R/RE DVD±RW power button, identifying 10 QuickWeb light 9 SuperMulti DL Drive 104, power cable removal 85 Blu-ray Disc ROM with recovery partition 112, 116...
  • Page 137 webcam 8 product description 3 spare part number 25, 31 webcam light, identifying 7 webcam, identifying 8 Windows 7 operating system DVD 113 Windows Applications key, identifying 12, 13 Windows Backup and Restore Windows logo key, identifying 12, Windows Vista operating system DVD 116 wireless antennas disconnecting 52...

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