Lenovo 11SX0060GE Hardware Maintenance Manual
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Lenovo 11SX0060GE Hardware Maintenance Manual

Lenovo 11SX0060GE Hardware Maintenance Manual

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neo 50s Gen 3
Hardware Maintenance Manual

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  • Page 1 neo 50s Gen 3 Hardware Maintenance Manual...
  • Page 2 First Edition (November 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ....73 Undetermined problems ..Chapter 5. Diagnostics ..39 © Copyright Lenovo 2021...
  • Page 4 neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2021...
  • Page 6 neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2021...

  • Page 8: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 9: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 11 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 12 CAUTION: When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) neo 50s Gen 3 Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 neo 50s Gen 3 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 23 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 24 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: neo 50s Gen 3 Hardware Maintenance Manual...
  • Page 27 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 28 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
  • Page 29 Chapter 1 Important safety information...
  • Page 30 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 31 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 32 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 33: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2021...

  • Page 34: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 35: Chapter 3. Product Overview

    4. Power button with power indicator 5. Storage drive activity indicator 6. Microphone connector 7. Headset connector 8. SD-card slot* ® 9. USB-C (3.2 Gen 1) connector 10. USB 3.2 connectors Gen 1 11. Internal speaker* * for selected models © Copyright Lenovo 2021...

  • Page 36: Rear

    Rear ™ 1. Audio line-out connector 2. HDMI out connector ™ 3. DisplayPort out connector 4. VGA-out connector 6. USB 3.2 connector Gen 1 (with smart power-on 5. USB 2.0 connectors feature) 8. PCI-Express card area 7. USB 3.2 connector Gen 1 10.

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2021...

  • Page 38: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 39: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 40: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...

  • Page 41: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 Message/Symptom FRU/Action Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1. System Board diagnostics diskette in the first 3.5-inch diskette drive. 2. Diskette Drive Cable 3.

  • Page 43: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.
  • Page 44 neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 45: Chapter 5. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 46: Lenovo Diagnostic Tools

    If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 47 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 48 neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 49: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2021...

  • Page 50: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 51 Number Description Self-service CRU Optional-service CRU Heat sink and fan assembly Memory module Microprocessor System board Coin-cell battery Wi-Fi card Wi-Fi card shield Internal speaker Thermal sensor Card reader bracket Card reader M.2 solid-state drive Optical drive cable* Optical drive bracket* Optical drive* Front bezel Power cord...
  • Page 52 50s Gen 3 Hardware Maintenance Manual...

  • Page 53: System Board

    System board 4-pin power connector Microprocessor socket Microprocessor fan connector Memory slot (DIMM1) Memory slot (DIMM2) ThinkCentre LED connector Coin-cell battery Storage drive activity indicator 6-pin power connector Thermal sensor connector Internal speaker connector M.2 solid-state drive slot M.2 Wi-Fi card slot SATA power connector SATA connectors Front USB connector...

  • Page 54: Vertical Stand

    Vertical stand Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. 2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. Removal step Computer cover Prerequisite...

  • Page 55: Front Bezel

    Removal steps Front bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the computer cover. See “Computer cover” on page 48. Replacement procedure Chapter 6 Hardware removal and installation...

  • Page 56: Optical Drive

    Optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the front bezel. See “Front bezel” on page 49. 3.

  • Page 57: Hard Disk Drive

    Hard disk drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...
  • Page 58 • Before replacing the internal storage drive, make a backup copy of all the data that you want to keep. • Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get damaged. •...
  • Page 59 Chapter 6 Hardware removal and installation...
  • Page 60 Replacement procedure of the 3.5-inch hard disk drive and bracket neo 50s Gen 3 Hardware Maintenance Manual...
  • Page 61 Chapter 6 Hardware removal and installation...

  • Page 62: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2.

  • Page 63: M.2 Solid-State Drive

    3. Remove the optical drive, if any. See “Optical drive” on page 50. 4. Remove the hard disk drive, if any. See “Hard disk drive” on page 51. Replacement procedure M.2 solid-state drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot.

  • Page 64: Coin-Cell Battery

    2. Remove the front bezel. See “Front bezel” on page 49. 3. Remove the optical drive, if any. See “Optical drive” on page 50. 4. Remove the hard disk drive, if any. See “Hard disk drive” on page 51. Removal steps Remove the M.2 solid-state drive depending on the computer model: •...

  • Page 65: Card Reader And Card Reader Bracket

    Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel connector assignments (configurations). A coin-cell battery keeps this information active when you turn off the computer. The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell battery lasts forever.

  • Page 66: Wi-Fi Card

    Removal steps Wi-Fi card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the front bezel. See “Front bezel” on page 49. 3.

  • Page 67: Heat-Sink-And-Fan Assembly

    Removal steps Heat-sink-and-fan assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink and fan assembly might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.

  • Page 68: Pci-Express Connector Cable

    2. Position the heat sink and fan assembly on the system board. Ensure that the four screws are aligned with the holes in the system board. Follow the following sequence to tighten the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. •...

  • Page 69: Pci-Express Card

    2. Disconnect the PCI-Express connector cable from the system board. Removal steps PCI-Express card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the computer cover. See “Computer cover” on page 48. Replacement procedure Chapter 6 Hardware removal and installation...

  • Page 70: Power Supply Assembly

    Note: Before installing a new PCI-Express card, remove the PCI-Express connector cables (if any) that impede the installation. See “PCI-Express connector cable” on page 62. Power supply assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Although there are no moving parts in the computer after the power cord has been disconnected, the following warnings are required for your safety.

  • Page 71: Internal Speaker

    Removal steps Internal speaker Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the front bezel. See “Front bezel” on page 49. 3.

  • Page 72: Thermal Sensor

    Thermal sensor Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the front bezel. See “Front bezel” on page 49. 3.

  • Page 73: Rear Wi-Fi Antenna

    Replacement procedure Rear Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the front bezel. See “Front bezel” on page 49. 3.
  • Page 74 Replacement procedure neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 75: Cover Presence Switch

    Replacement procedure Cover presence switch Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. Chapter 6 Hardware removal and installation...

  • Page 76: Microprocessor

    Removal steps Microprocessor Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the computer cover. See “Computer cover” on page 48. 2. Remove the hard disk drive. See “Heat-sink-and-fan assembly” on page 61 Notes: •...

  • Page 77: System Board

    System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat-sink-and-fan assembly and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 78 Removal steps Note: The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling. neo 50s Gen 3 Hardware Maintenance Manual...

  • Page 79: Chapter 7. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 80 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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Thinkcentre neo 50s gen 3

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