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Grandstream Networks WP820 Administration Manual

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Grandstream Networks, Inc.
WP820
Administration Guide

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Summary of Contents for Grandstream Networks WP820

  • Page 1 Grandstream Networks, Inc. WP820 Administration Guide...

  • Page 2: Product Overview

    WP820 – Administration Guide WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.
  • Page 3 Temperature and Humidity Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing) Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery. Package Contents Quick Installation Guide. Durability Drop-safe from 1.2 meters height Compliance FCC, CE, RCM, IC Table 2: WP820 Technical Specifications...

  • Page 4: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging WP820 ● 1x Handset unit ● 1x Universal power supply 5V ● 1x Charger cradle ●...

  • Page 5: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 6: Wp820 Handset Keys Description

    WP820 Handset Keys Description The WP820 enhances communication and combines usability and scalability in industries such as warehousing, catering, and retail as well as in factory settings. The following screenshot describe the WP820 LCD screen and the main hardware components.

  • Page 7: Wp820 Icons Description

    Microphone Picks up audio earpiece and hands-free calls. Table 4: WP820 Description WP820 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP820. Battery status Charging Wi-Fi not enabled/configured Wi-Fi signal status...
  • Page 8 Voicemail notification (Urgent) Voicemail notification (Normal) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon SRTP & TLS enabled icon Contacts Call History Voice Mail Diagnosis Settings Applications Status Broadsoft XSI Table 5: WP820 Icons Description Note...

  • Page 9: Wp820 Handset Menu

    Network disconnected LED OFF Normal Table 6: WP820 LED Status WP820 Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options. To open the main menu, unlock first the handset and press “Menu” (softkey in the middle). Press Arrow keys to navigate to the menu option you require. Then press “Select”...
  • Page 10 Figure 5: WP820 Menu Structure Display the list of the registered contacts and also the groups contacts with the ability of searching, adding, or editing Contacts the entries and also deleting the selected contacts. The maximum number of contacts is 1000.

  • Page 11: Connecting Wp820 To Wi-Fi Network

    Note: If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band.

  • Page 12: Obtain Wp820 Ip Address

    If  you receive a Wi-Fi association reject message from AP, it will show Disabled on available WI-FI networks, and this is not set or configured at WP820 side, the possible reasons are: blacklisted by AP, open band steering or load balance on AP, reach max connection limit of AP, etc…...

  • Page 13: Saving The Configuration Changes

    The computer must be connected to the same sub-network as the WP820. This can be easily done by connecting the computer to the same hub or switch as the WP820. The default administrator username and password are “admin”; the default end-user username is “user“ and the password is “123”.

  • Page 14: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 15: Wp820 Web Gui Settings

    Figure 11: Web/SSH access WP820 WEB GUI SETTINGS This section describes the options in the WP820 Web UI. As mentioned, you can log in as an administrator or an end user. Status: Display account status, network status and system info.

  • Page 16: Status Page Definitions

    Value-added Service: Configure GDS settings. Status Page Definitions Status/Account Status Account Displays list of configured accounts. Number Displays the numbers of the configured accounts. Displays list of SIP Server user by the configured accounts. Server Shows the status of SIP registration. If the SIP account is successfully registered, it will display “Registered” with Status green background.

  • Page 17: Status/System Info

    IPv6 DNS Shows assigned DNS server address 2. Server 2 IPv6 Shows the IPv6 DUID DUID Table 10: Status/Network Status Status/System Info Product Model Product model of the phone. Hardware Revision Hardware version number. Part Number Product part number. System Version Firmware version.
  • Page 18 registered. After it is saved, this will appear as hidden for security purpose. Configures the SIP server subscriber’s name (optional) that will be Display Name used for Caller ID display. Indicates E.164 number in “From” header by adding “User=Phone” parameter or using “Tel:”...

  • Page 19: Account/Sip Settings

    IP, and it does not failover/switchover to the next one until this responding server is down. Note: WP820 now supports failover and redundancy requests coming from Cisco/BW systems. Specifies which NAT traversal mechanism will be enabled on the phone.
  • Page 20 Configures the phone to subscribe voice message service. If it is set to "Yes", the phone will periodically send SIP Subscribe SUBSCRIBE message for Message Waiting Indication service. WP820 phone supports both synchronized and non- for MWI synchronized MWI. The default setting is "No".
  • Page 21 Local SIP Defines the local SIP port used to listen and transmit. The default value is 5060 for Account 1 and 5062 for Account 2. Port SIP URI Scheme Defines which SIP header, "sip" or "sips", will be used if TLS is selected for SIP Transport. The default setting is "sip". When Using Use Actual Ephemeral...

  • Page 22: Account/Codec Settings

    Sets which party will refresh the active session if the phone makes outbound calls. If it is set to “UAC” and the remote UAC Specify party does not support Refresher feature, the phone will refresh the active session. If it is set to “UAS”, the remote party Refresher will refresh it.
  • Page 23 When enabled, the video sender will temporarily allocate part of the bandwidth to one data channel to send Enable Video FEC FEC data to system, thus, to improve the video quality the WP820 gets. Enabling this function will take up part of bandwidth and reduce call rate. The default setting is "Yes".
  • Page 24 For some network environment, the default setting “720P” might be too high that causes no video or video quality issue during video call to WP820. In this case, please change “H.264 Image Size” to “VGA” or “CIF” and change “Video Bit Rate” to “384kbps” or lower.

  • Page 25: Account/Call Settings

    Configures the server address. When there is a call, the RTCP package sent from the phone will also be sent RTCP Destination to this address. Note: The address should contain port number. Configures if the phone enables the symmetric RTP mechanism. Symmetric RTP If it is set to “Yes”, the phone will use the same socket/port for sending and receiving the RTP messages.
  • Page 26 ● If it is set to “Don’t Prompt Missed Call”, the phone will log the missed call histories, but there is no prompt to indicate the missed calls on phone LCD. Configures the local call features. If set to "Yes", call features (including call forwarding, DND and etc.) Enable Call Features will be supported locally instead of using the feature code supported on SIP server/proxy.
  • Page 27 Dial Plan Prefix Adds specified prefix to dialed number. Enables/disables the Dial plan mechanism for different cases. If the specific case is checked, the Dial plan mechanism will be disabled. ● Dial Page: It controls the pattern of dialing numbers from the keypad, phone app and account widget. Disable Dial Plan ●...

  • Page 28: Account/Advanced Settings

    • <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically • 1[2-9]xx[2-9]xxxxxx - allows dialing to any US/Canada Number with 11 digits length • 011[2-9]x. – allows international calls starting with 011 •...
  • Page 29 Chain The default setting is “No”. Specifies if the phone will check the incoming SIP messages caller ID and CSeq headers. If the message does not Validate include the headers, it will be rejected. Incoming SIP Messages The default setting is "No". Configures whether to dial the number carried by Refer-to after received Out-of-dialog SIP REFER request actively.

  • Page 30: Phone Settings Page Definitions

    Note: Received SIP NOTIFY will be first challenged for authentication purpose before contacting configured server to download XML phonebook. The parameters used are the ones configured at [Download Contacts]. The authentication can be done either using admin credentials (if no SIP account is configured) or using SIP account SIP Notify credentials.

  • Page 31: Call Settings

    Server The server list consists of all the domain names or IP addresses of the SIP servers under the selected sever alias. The List registration priority of addresses in the list is from top to bottom and supports up to 2 SIP domains per alias. Table 17: General Settings Call Settings Call Settings...
  • Page 32 Note: This function only takes effect when the phone is switching from the idle status to call status. Users could click the Mute button on the call interface to cancel the current mute status. Rejected Call Specifies whether to enable Rejected calls notification. When enabled, a missed call notification will prompt on Notification LCD after rejecting an incoming call.

  • Page 33: Video Settings

    account is configured as "Disabled", the caller number cannot be obtained, the phone will only display "Unavailable". Table 18: Call Settings Ringtone CPT Settings Configures whether to choose Call Progress Tone automatically by region. If set to "Yes", the phone will configure CPT Auto Config (Call Progress Tone) according to different regions automatically.
  • Page 34 the one of the phones, the phone will stretch or compress video to display it. If set to "Cut proportionally", the phone will cut video to meet its own display proportion. If set to "Add black margin proportionally", the phone will display video in its original proportion.
  • Page 35 ● If set to "Yes", while in active PTT call, device will accept PTT if it has the same priority; If device is in active SIP call, device will accept PTT and put the SIP call on hold. Default is “No” Caller ID Set Caller ID displayed on the call interface during a PTT call.

  • Page 36: Wallpaper Setting

    Device Name Display name when paired with other devices. Bluetooth Enables/Disables Bluetooth headset mode. The WP820 will become a headset of the paired Bluetooth device, and can Headset Mode answer and dial calls for the paired device after enabled. Bluetooth Enables/Disables Bluetooth function.
  • Page 37 Wi-Fi Settings Wi-Fi Basics Select which Internet protocol to use from dropdown list: ● Both, prefer IPv4. ● Both, prefer IPv6. IP Mode ● IPv4 Only. ● IPv6 Only. When both IPv4 and IPv6 are enabled, phone attempts to use preferred protocol first and switches to the other choice if it fails.

  • Page 38: Openvpn® Settings

    Advanced Settings Configures Wi-Fi country code. The default value is "United States of America". Country Code Note: Reboot is requested to take effect. Host Name Specifies the name of the client. This field is optional but may be required by some Internet Service Providers. (Option Vendor Class ID...

  • Page 39: Advanced Network Settings

    for this functionality is P8508 with two possible values 0 and 1; 0 – OFF/1 - ON. Default setting is NO. OpenVPN® Server Defines the URL/IP address for the OpenVPN® server. Defines the network port for the OpenVPN® server. The default OpenVPN®...

  • Page 40: System Settings Page Definitions

    The default setting is 46 which is equivalent to the DSCP name constant CS6. HTTP/HTTPS Sets the user-agent for HTTP/HTTPs Request. User-Agent Sets the user-agent for SIP. The default setting is Grandstream WP820 $version (where $version is replaced by SIP User-Agent firmware version loaded to the phone). Proxy HTTP/HTTPS Specifies the HTTP/HTTPS proxy hostname for the phone to send packets to.

  • Page 41: Security Settings

    Specifies the local time zone for the phone. It covers the global time zones and user can selected the specific one Time Zone from the drop-down list. Time Display Format Specifies which format will be used to display the time. It can be selected from 12-hour and 24-hour format. Determines which format will be used to display the date.
  • Page 42 Allows the user to change the admin password. The password field is purposely blank after clicking the “Save” New Admin Password button for security purpose. This field is case sensitive with a maximum length of 32 characters. Confirm New Admin Enters the new Admin password again to confirm.
  • Page 43 Custom Certificate Import Custom Allows to upload the Custom Certificate file to phone. Certificates Lists Custom certificates previously uploaded. Administrators can delete a certificate from here. Custom Certificate supported file extensions are .pem, .crt, .cer, .der. Custom Certificate Screen Lock Function Enables/Disables screen lock function.
  • Page 44 Enable Missed When “checked", the LED indicator on the upper right corner of the phone will light up when there is missed call on Call Indicator the phone. Enable MWI When “checked", the LED indicator on the upper right corner of the phone will light up when there is new voicemail Indicator on the phone Turns on the LED indicator at device’s upper right corner when there are unread Messages.
  • Page 45 This can be set to “Call History”, ”Menu”, “Settings”, “Contacts”, “Voicemail”, “DND”, “LDAP”. Configures the function of the right softkey when users are on the Main screen. Main Screen Right Softkey This can be set to “Call History”, ”Menu”, “Settings”, “Contacts”, “Voicemail”, “DND”, “LDAP”. Configures the function of the left softkey when users are on the Call screen.

  • Page 46: Maintenance Page Definitions

    Maintenance Page Definitions Upgrade & Provision Firmware Complete Upgrade If enabled, all files will be replaced except user data. Default is disabled. Upload Firmware File to Update Allows users to load the local firmware to the phone to update the firmware. Allows users to choose the firmware upgrade method: TFTP, HTTP, HTTPS, or Manual Firmware Upgrade Mode Upload.
  • Page 47 HTTP/HTTPS Password Configures the password for the config HTTP/HTTPS server. Enables your ITSP to lock configuration updates. Config File Prefix If configured, only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone. Enables your ITSP to lock configuration updates. Config File Postfix If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.

  • Page 48: System Diagnosis

    If set to "Prefer, fallback when failed", the device can fallback to use the configured provisioning server under its Firmware and Config server path in case the server from the DHCP Option fails. DHCP Option 120 Override SIP Configures the phone to allow the DHCP offer message to override the Config Server Path via Server the Option 120 header.
  • Page 49 There are 4 levels from the dropdown list: DEBUG, INFO, WARNING and ERROR. The following information will be included in the syslog packet: ● DEBUG (Sent or received SIP messages). ● INFO (Product model/version on boot up, NAT related info, SIP message summary, Inbound and outbound calls, Registration status change, negotiated codec, Ethernet link up).

  • Page 50: Event Notification

    Generation Core Dump Selects the existing core dump file in the drop-down box. Users could delete the file by pressing on “Delete” button. List View Core Press “List” button to view all existing core dump files. The files are listed in chronological order, users could click the Dump file name to download the file to the local computer.
  • Page 51 2. The dynamic variables need to have a “$” at the beginning. For example : local=$local 3. If users need to add multiple dynamic variables in the same event, users could use “&” to connect with different dynamic variables. For example: 192.168.40.207/mac=$mac&local=$local When the corresponding event occurs on the phone, the phone will send the MAC address and phone number to server address 192.168.40.207.

  • Page 52: Application Page Definitions

    Here below list of supported dynamic variables: $phone_ip The IP address of the phone. $mac The MAC address of the phone. $product The product name of the phone. $program_version The software version of the phone. $hardware_version The hardware version of the phone. $language The display language of the phone.
  • Page 53 Remove blacklist Select the blacklist you want to be deleted and press on Remove blacklist. Import/Export Contacts Import Clear the Old List Configure to delete the previous contacts before downloading the new ones. ● If set to "Clear all", the phone will delete all previous records before importing the new records.
  • Page 54 Export Export Downloads the phonebook file from the phone to PC. Download Contacts Determines if the phone will delete the previous contacts before downloading the new contact file. Clear The Old List The default setting is "No". ● If set to "Clear all", the phone will delete all previous records before downloading the new records.

  • Page 55: Ldap Phonebook

    ● 2 Hours ● 4 Hours ● 6 Hours ● 8 Hours ● 12 Hours Download Now Starts downloading the XML phonebook to the phone immediately. Table 34 : Contacts LDAP Phonebook Connection Mode Connection Mode Selects which protocol will be used for LDAP searching, LDAP or LDAPS. Server Address Configures the URI of the LDAP (Lightweight Directory Access Protocol) server.

  • Page 56: Call History

    LDAP Display Name Configures the entry information to be shown on phone's LCD. Up to 3 fields can be displayed. Attributes Example: %cn %sn %telephoneNumber Specifies the maximum number of results to be returned by the LDAP server. If set to 0, server will return all Max Hits search results.
  • Page 57 will be displayed on LCD. Configures the display name of the door system. When the call matches the configured system number, the Related Display Name1 name will be displayed on LCD. Configures the access password of the door system. This password corresponds to the system number. When Access Password a call comes from the door system, tap on the open button on LCD to send the password to the corresponding door system.
  • Page 58 Group Common Enable/disable Group Common. Enter a name for this option. Enterprise Common Enable/disable Enterprise Common. Enter a name for this option. Personal Directory Enable/disable the Personal directory. Enter a name for this option. Missed Call Log Enable/disable the Missed Call Log. Enter a name for this option. Placed Call Log Enable/disable the Placed Call Log.

  • Page 59: Upgrading And Provisioning

    Figure 12: WP820 Upgrade Configuration via Keypad Menu Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance �� Upgrade ��...

  • Page 60: Upload Firmware Locally

    Please do not power off or unplug the WP820 when the upgrading process is on. Upload Firmware Locally If there is no HTTP/TFTP server, users could also upload the firmware to the WP820 directly via Web GUI. Please follow the steps below to upload firmware to WP820 locally.

  • Page 61: Firmware Upgrade Via Usb

    The USB flash drive should be on FAT32 format and the firmware file should be necessarily named wp820fw.bin Config Provision via USB This feature allows the user to place an XML configuration file on a USB drive and upload to WP820.

  • Page 62: Provisioning And Configuration File Download

    Note WP820 will automatically scan the USB drive for cfg{mac}.xml files after the connection is established. Please ensure only one instance of the file type is contained in the root directory of the USB drive. 1. Download the Config file to PC and save it in the USB flash drive 2.

  • Page 63: Restore To Factory Default Via The Web Gui

    Figure 17: WP820 LCD – Confirm Factory Reset 3. Once confirming the factory reset, WP820 will reboot with the default factory settings. Restore to Factory Default via the Web GUI 1. Login WP820 Web GUI and go to Maintenance ��...
  • Page 64 Added USB icon display on status bar when USB drive is plugged. [Firmware Upgrade via USB] Added Broadsoft XSI support. [CONTACTS] Added “One-click Debugging” feature on handset UI. [DIAGNOSTICS] Added SN info on LCD and web UI. [WP820 System Info]...
  • Page 65 Added phone support for clicking ok button to accept call. Firmware Version 1.0.3.20 Added video call zoom function in door system integration feature with GDS. [CONNECTING WP820 TO GDS3710 DOOR SYSTEM] Added ability to enable/disable SSH access without requiring reboot. [Web/SSH Access] Added support for UCM conference control.
  • Page 66 Added additional Home screen on the left and the right. [WP820 Home Screen] Added support for captive portal. [Manual connection] Added Wi-Fi Band selection. [Wi-Fi Band Configuration] Added warning and message prompt when Wi-Fi signal is weak. [Wi-Fi Signal Warning Configuration] Added beep tone during a call when Wi-Fi connection is lost.

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