Grandstream Networks WP820 User Manual
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Grandstream Networks WP820 User Manual

Enterprise portable wi-fi phone
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Grandstream Networks, Inc.
WP820
Enterprise Portable Wi-Fi Phone
User Guide

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  • Page 1 Grandstream Networks, Inc. WP820 Enterprise Portable Wi-Fi Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 4 Operating Frequency Band(RF): BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm P a g e WP820 User Guide Version 1.0.3.5...
  • Page 5 GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    WP820 Icons Description ........................24 WP820 LED Status ..........................26 WP820 Handset Menu ......................... 26 WP820 Keypad ............................ 29 WP820 WEB GUI ACCESS CONFIGURATION ............31 Configuration via Web Browser ......................31 Accessing the Web UI ........................31 Web GUI Languages ........................32...
  • Page 7 Changing HTTP / HTTPS Web Access Port ................. 34 BASIC OPERATIONS ....................35 WP820 Home Screen .......................... 35 Turning the Handset ON/OFF ......................36 Connecting WP820 to Wi-Fi Network ....................36 Auto Connection ........................... 36 Manual connection........................36 Wi-Fi Band Configuration......................37 Wi-Fi Signal Warning Configuration .....................
  • Page 8 Muting the Microphone ........................46 Adjusting Speaker and Earpiece Volume .................... 47 Ringtones ............................. 47 Setting the Ringer Volume on the WP820 ..................47 Setting the Ringtones on the WP820 ................... 48 Date and Time ............................48 Reboot the WP820 ..........................49 CALL OPERATIONS ....................
  • Page 9 SAFE/Panic Call ..........................70 Mute/Un-mute ............................70 PTT (PUSH-TO-TALK) FUNCTIONALITY ..............71 Enabling PTT mode on the WP820 ..................... 71 Using the PTT Functionality on the WP820 ..................72 PTT Configuration Settings ........................73 Settings ............................73 PTT Parameters ........................... 74 Group Paging ............................
  • Page 10 Intelligent Control ..........................81 Gesture Control ............................ 81 Flip Phone ............................. 81 Pick Up ............................82 CONNECTING WP820 TO GDS3710 DOOR SYSTEM ..........84 UPGRADING AND PROVISIONING ................85 Upgrade and Provisioning Configuration ..................... 85 Configure via keypad Menu ......................85 Configure via Web GUI .........................
  • Page 11 Table of Tables Table 1: WP820 Features at a Glance ......................18 Table 2: WP820 Technical Specifications ....................18 Table 3: Equipment Packaging ........................20 Table 4: WP820 Description ........................23 Table 5: WP820 Icons Description ......................24 Table 6: WP820 LED Status........................26 Table 7: WP820 System Info Description ....................
  • Page 12 Figure 10: Web Access Port ........................34 Figure 11: Home screen pages ........................35 Figure 12: Default Wi-Fi Network ........................ 36 Figure 13: Connecting WP820 to Wi-Fi Network ..................37 Figure 14: Wi-Fi Band configuration ......................37 Figure 15: Wi-Fi Signal Warning Sensitivity ....................37 Figure 16: Wi-Fi Roaming Mode .........................
  • Page 13 Figure 71: New Firmware Detected ......................88 Figure 72: WP820 LCD - Confirm Factory Reset..................89 Figure 73: WP820 Web GUI - Factory Reset ....................89 Figure 74: WP820 Web GUI - Confirm Factory Reset ................90 P a g e WP820 User Guide...

  • Page 14: Document Purpose

    DOCUMENT PURPOSE This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820 Administration Guide”. This guide covers following topics: • Product Overview • Getting Started •...

  • Page 15: Change Log

    Added auto bootup when placed on charger after an abnormal power off. [Battery Information] • Added Calculator application. [WP820 Handset Menu] • Added additional Home screen on the left and the right. [WP820 Home Screen] • Added support for captive portal. [Manual connection] •...

  • Page 16: Gui Interface Examples

    3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages P a g e WP820 User Guide Version 1.0.3.5...

  • Page 17: Welcome

    WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 18: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contain the major features of the WP820: Table 1: WP820 Features at a Glance WP820  2 SIP accounts and 2 lines.  3-way audio conference calls.  Dual-band 802.11a/b/g/n Wi-Fi.  Wi-Fi roaming and integrated Bluetooth.
  • Page 19 Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Durability Drop-safe from 1.2 meters height Compliance FCC, CE, RCM P a g e WP820 User Guide Version 1.0.3.5...

  • Page 20: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V •...

  • Page 21: Setting Up The Wp820

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 22: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 23: Table 4: Wp820 Description

    Figure 4: WP820 Description The following table describes the WP820 keypad keys. Table 4: WP820 Description Description Proximity sensor The proximity senor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches.

  • Page 24: Wp820 Icons Description

    • Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP820 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP820. Table 5: WP820 Icons Description Battery status Charging...
  • Page 25 Missed Call notification Incoming Call notification Voicemail notification (Urgent) Voicemail notification (Ordinary) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon Contacts Call History Voice Mail Diagnosis Settings Tools Status P a g e WP820 User Guide Version 1.0.3.5...

  • Page 26: Wp820 Led Status

    WP820 LED Status Table 6: WP820 LED Status • Upgrading Red Fast Flashing Green Slow • Incoming call Flashing • Green Blinking Charging but not full • Green Solid Charging (full) • Missed call (s) • New voicemail (s) Red Slow Flashing •...

  • Page 27: Figure 5: Wp820 Menu Structure

    System Security Factory Reset Account Reboot Personalized account Speed dial Network settings Basic settings Advanced Settings Account Status Alarm Network Status Calculator System Info Status Network statistics Figure 5: WP820 Menu Structure P a g e WP820 User Guide Version 1.0.3.5...
  • Page 28 Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. • Advanced Settings Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 29: Wp820 Keypad

    Rx drop packets, Rx drop rate. WP820 Keypad The WP820 keypad can be used by tapping on an input field. WP820 keypad has 4 modes “ABCabc2”, “ABC”, “abc” and “123”. Default mode is “ABCabc2”. Note: If the input field is accepting only digits, only “123”...
  • Page 30 To switch between the modes, users could press the middle softkey or # key. ▪ Press multiple times on same key to move forward between the allowed characters. ▪ Use Right/Left arrow keys to change the cursor’s position on the text entered. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 31: Wp820 Web Gui Access Configuration

    3. You may check WP820 IP address via a subscribed WP820 on its LCD menu Settings → Network Status. Please see [WP820 Network Status] 4. Open Web browser on your computer and enter the WP820 IP address in the address bar of the browser.

  • Page 32: Web Gui Languages

    All pages Changing User Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings.

  • Page 33: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 34: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 35: Basic Operations

    BASIC OPERATIONS WP820 Home Screen The WP820 Home screen comprises three pages that make it easy for the customer to access some settings, parameters or notifications. Please refer to the following screenshots: Figure 11: Home screen pages Left Home Screen Page: •...

  • Page 36: Turning The Handset On/Off

    Wi-Fi network. Also, the client could have the SSID hidden by default, and the WP820 handset would still be able to connect to the Wi-Fi network since they have SSID and password information configured.

  • Page 37: Wi-Fi Band Configuration

    Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band under Settings→Network Settings→Wi-Fi Band.

  • Page 38: Wi-Fi Roaming Mode Configuration

    Poor Signal Scan Interval: The time interval for signal scanning when the Wi-Fi signal strength is lower than the signal threshold and there is no hotspot which is higher than the current signal strength. The default setting is 5s. Checking WP820 Status WP820 System Info To check the system info, follow these steps: 1.

  • Page 39: Wp820 Network Status

    Country code Displays the country code. Running Time Displays the time during which the WP820 is powered on and working. WP820 Network Status To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu.

  • Page 40: Wp820 Sip Account Status

    The following information will be displayed: Table 8: WP820 Network Status Description Item Description IPv4 Information Displays the information about IPv4 address type, IPv4 address, subnet mask, default router and DNS servers. IPv6 Information Displays the information about IPv6 address type, IPv6 address, and DNS servers.

  • Page 41: Setting The Key Lock

    When you are navigating on the handset’s menu, and you receive an incoming call, the LCD screen will automatically exit the menu and you can either accept or reject the call, when the call is terminated, the LCD screen will return back to the idle screen. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 42: Register A Sip Account

    Register a SIP Account The WP820 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section. Register Account via Web User Interface 1. Access your WP820 base station web UI by entering its IP address in your favorite browser.

  • Page 43: Register Account Via Lcd Menu

    Register Account via LCD Menu To register your SIP account via the LCD menu, please refer to following steps: 1. Unlock your WP820 and press Menu to bring up operation menu. 2. Use arrow keys to reach Settings and then select Account tab.

  • Page 44: Guest Login

    Server Alias: The server alias is used to customize the server name. b. The Server list will contain the IP addresses/Domain names to be used as SIP registration servers Note: A reboot is required for these settings to take effect. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 45: User Login

    To logout from the Guest Login mode users can follow these steps: 1. On idle screen, press the Settings soft-key. 2. Select Logout. 3. Confirm the logout by pressing the Logout soft-key. Figure 25: Guest Logout P a g e WP820 User Guide Version 1.0.3.5...

  • Page 46: Phone Settings

    PHONE SETTINGS Selecting Phone Language The WP820 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings.

  • Page 47: Adjusting Speaker And Earpiece Volume

    / speaker. You can choose between 8 different levels. The default level is 4. Ringtones Setting the Ringer Volume on the WP820 To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings.

  • Page 48: Setting The Ringtones On The Wp820

    Date and Time On the WP820 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually.

  • Page 49: Reboot The Wp820

    3. Press “Back” softkey to apply your changes. Figure 30: Date and Time Settings Reboot the WP820 To reboot the WP820, please refer to following steps: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings 3.

  • Page 50: Call Operations

    2. Toggle between available lines by pressing the “Accounts” button to choose the line for making calls. (The account name will change on the screen when press “Accounts” button). 3. Enter the number to dial using the keypad. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 51: Dialing From Call History

    To dial from contacts list, choose a contact using navigation keys and press Dial key • When having un-read voicemails on the WP820, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 52: Dialing From Phonebook

    The incoming call is answered, and the original call is placed on hold. Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP820 will automatically answer incoming calls using speaker mode. P a g e WP820 User Guide...

  • Page 53: Figure 34: Auto-Answer On Wp820

    3. Select which account will be enabling the Auto answer feature and navigate to “Auto-Answer”. 4. Set “Auto-Answer” to “On” and configure the auto-answer mode and press “Save” button. Figure 34: Auto-answer on WP820 Note: The auto-answer icon will be displayed near of the account on the LCD screen when the Auto-answer feature is enabled on the configured accounts as displayed on the following screenshot.

  • Page 54: Ending Calls

    • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. 2. Navigate to Account → Call Settings → Call features. 3. Set “Auto Answer” to “Yes”. (By default, set to “No”). Ending Calls To terminate the calls, press Hang-Up key...

  • Page 55: Do Not Disturb

    This feature is enabled from the WP820 Web GUI: 1. Access WP820 Web Interface. 2. Go to Phone settings → Call Settings. 3. Set “Disable Call Waiting” and “Disable Call Waiting Tone” to “No”. (Default is No). 4. Press Save and Apply buttons to confirm the new settings.

  • Page 56: Call Forward

    Call Forward The call forward feature will allow you to forward all the incoming calls to the desired number. Three possible call forward types are available on the WP820. ▪ Unconditional: All the incoming calls are immediately forwarded to the desired number.

  • Page 57: Call Transfer

    Note: The call forwarding can be also configured from the WP820 Web GUI → Account → Call Settings. Call Transfer The WP820 supports the call transfer feature, you can transfer a call to another party using one of the following ways: ▪...

  • Page 58: Speed Dial

    Figure 41: Speed Dial Configuration 3-Way Conference The WP820 supports creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1. Place a call to the first party and press left softkey “Options”, then select “Conference”.

  • Page 59: Voice Mail

    Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP820 Handset Menu or Web Interface. Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx as SIP server, the Voice Mail Feature Code is *97.

  • Page 60: Play Voice Mail Messages

    Figure 43: LCD Menu - Voice Mail ID • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. 2. Go to Account → General Settings → Account Registration. 3. Configure Voice Mail Access Number. Figure 44: Web UI - Voice Mail Access Number Play Voice Mail Messages 1.

  • Page 61: Figure 45: Playing Voicemail Messages

    Figure 45: Playing Voicemail Messages Notes: • If VM is protected by a password, users can enter the password using WP820 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. • When having un-read voicemails on the WP820, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 62: Contacts

    CONTACTS Users can manage local/LDAP contacts, groups, and blacklist by adding, deleting and modifying every single contact. Users could access WP820 contacts under WP820 Menu. Please, refer to the following screenshots: Figure 46: Accessing Contacts Notes: • Users could switch between “Local Contacts”, “LDAP Contacts”, “Local Groups” and “Blacklist” by using the right and left arrow buttons from the handset.

  • Page 63: Ldap

    GUI, please, refer to WP820 Administration guide. In order to search for LDAP contacts on the WP820, users need to access “Contacts”, switch to “LDAP” using the right/left arrow buttons on the handset, and show the search field by tapping on “Search”.

  • Page 64: Groups

    Users could delete a specific group or delete all groups, this options can be found under “Options”. Blacklist WP820 has blacklist support for users to manage incoming calls. To access “Blacklist”, tap on “Contacts”, then switch to “Blacklist” using the right/left arrow button on the Handset.

  • Page 65: Call History

    CALL HISTORY The WP820 Call history provides users access to phone’s call logs in different categories, and help users to make some operations directly. Call history can be accessed under menu as shown on the following figure: Figure 50: WP820 Call History There are four different categories in the call history.

  • Page 66: Call History Details

    For each call history entry, users could tap on “OK” button to access the details to view the account on WP820 that was called and all the calls that have made/received to/from the selected number. Please, refer to the following screenshot:...

  • Page 67: Sms

    The WP820 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone's menu to launch SMS application. View SMS On the SMS list screen, tap on one of the message using the OK button to view the SMS details.

  • Page 68: Delete Sms

    Under “Options”, users can also find “Add to contacts” option to directly include the number selected on the local contacts. • The option “Edit before dialing” under “options” is used to facilate dialing numbers directly from the SMS application. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 69: Call Features

    CALL FEATURES The WP820 supports traditional and advanced telephony features including call forward and etc. Table 11: Call Features Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone; • Dial *72 and then enter the number to forward the call;...

  • Page 70: Multi-Function Button

    MULTI-FUNCTION BUTTON PTT (Push to talk) button can be configured under WP820 Web GUI → System Settings → Preferences → Button Customization → Multi-Function Button, to perform the following functions: PTT/Paging When users select Multi-function button to be a PTT/Paging button, a short press on the button will take users to PTT/Paging settings.

  • Page 71: Ptt (Push-To-Talk) Functionality

    PTT (PUSH-TO-TALK) FUNCTIONALITY The WP820 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to "walkie talkie" use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.

  • Page 72: Using The Ptt Functionality On The Wp820

    Using the PTT Functionality on the WP820 To send a PTT broadcast from your WP820: 1. Unlock your WP820. 2. Make sure the multi-function button is configured to be a Push-To-Talk button. 3. Press the Push to Talk soft key.

  • Page 73: Ptt Configuration Settings

    Default value is 224.0.1.116. • Port: The port to send audio to and receive audio from. Default value is 5001 • Emergency volume: The Volume of the emergency cannel. Default value is 8 P a g e WP820 User Guide Version 1.0.3.5...

  • Page 74: Ptt Parameters

    1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings→ Advanced setting→ PTT and paging→PTT and group paging. 2. Choose Group Paging Configuration. 3. Set Group Paging function to Enabled. Please, refer to the following screenshots: P a g e WP820 User Guide Version 1.0.3.5...

  • Page 75: Figure 60: Enabling Group Paging

    Phone Settings → PTT/Multicast Setting. Figure 60: Enabling Group Paging To send a Group Paging broadcast: 1. Unlock your WP820. 2. Press the Talk soft key. 3. Set Default mode to Group paging. 4. Scroll to the group you wish to send a broadcast to.

  • Page 76: Group Paging Parameters

    Accept while busy: If no, incoming Group paging sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call waiting behavior on the active audio group. • CallerID(*):Caller ID number for identification. P a g e WP820 User Guide Version 1.0.3.5...

  • Page 77: Igmp Settings

    Users could specify how often the phone will report IGMP when PTT/ Paging function is turned on. IGMP reporter help to keep PTT/ Paging receivable in dormant state. The interval may take some effect to standby time. The default setting is 30 s. Figure 61: IGMP setting P a g e WP820 User Guide Version 1.0.3.5...

  • Page 78: Safe/Panic Call

    Once the phone detects that the user may be in a dangerous situation such as unable to move, fall, or being chased using “Safe Monitoring Feature”, the WP820 can quickly alert or initiate an emergency call for timely assistance.

  • Page 79: Panic Call Feature

    Panic Call Feature Users can configure to have Panic Call feature on WP820 by setting it under WP820 LCD → Menu → Settings → Advanced settings → SAFE/Panic Call. This feature provides users the ability to manually/automatically trigger Alarm then initiate an emergency call to call for help in case of a dangerous situation.

  • Page 80: Table 13: Panic/Emergency Call Settings

    The following list is the list of options that can be configured for “Panic Call” feature under WP820 LCD → Menu → Settings → Advanced settings → SAFE/Panic Call: Table 13: Panic/Emergency Call Settings Description Option Configures “SAFE Monitoring Settings”.

  • Page 81: Wp820 Gesture And Intelligent Control

    “Flip Phone” or “Pick up”. Flip Phone 1. On WP820 LCD Menu Settings, select Basic Settings → Gestures → Gesture Control. 2. Tap on Flip Phone option and set the option needed when flipping the phone.

  • Page 82: Pick Up

    Reject: Incoming calls will be rejected when flipping the phone while receiving an incoming call. Figure 63: Flip Phone Note: To flip WP820, when holding the phone up, put it down on his front side as shown in figure below. Figure 64: WP820 Gesture Control (Flip phone) Pick Up 1.

  • Page 83: Figure 65: Pick Up

    Ringing Volume Down: When set to this option, picking up the WP820 from its cradle while charging will result in reducing the ringing volume.  Mute: When set to this option, picking up the WP820 from its cradle while charging will result in muting the ringing. •...

  • Page 84: Connecting Wp820 To Gds3710 Door System

    CONNECTING WP820 TO GDS3710 DOOR SYSTEM The WP820 offers a powerful integration with GDS3710 Door System and allows users to open the door, initiates call to the GDS3710 and gets real time audio/video stream from the door system. The WP820 can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server.

  • Page 85: Upgrading And Provisioning

    Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1. In WP820 Settings, select Advanced Settings → System Upgrade. 2. Navigate to Firmware/Config and configure the firmware upgrade and config settings.

  • Page 86: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 87: No Local Firmware Servers

    Firmware Upgrade via USB For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external USB flash drive is an alternative. Follow the steps below to upgrade the WP820 via USB: 1.

  • Page 88: Provisioning And Configuration File Download

    When the WP820 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml"...

  • Page 89: Factory Reset

    VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1. On WP820 idle screen, go to Settings → Advanced Settings → Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 90: Restore To Factory Default Using Hard Keys

    3. A dialog box will pop up to confirm factory reset. 4. Click OK to restore the phone to factory settings. Figure 74: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default using Hard Keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1.

  • Page 91: Experiencing Wp820 Enterprise Portable Wi-Fi Phone

    EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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