Grandstream Networks WP820 User Manual
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Grandstream Networks WP820 User Manual

Enterprise portable wi-fi phone
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Grandstream Networks, Inc.
WP820
Enterprise Portable Wi-Fi Phone
User Guide
https://arttel.ru/shop/ip-telefony/grandstream-wp820

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  • Page 1 Grandstream Networks, Inc. WP820 Enterprise Portable Wi-Fi Phone User Guide https://arttel.ru/shop/ip-telefony/grandstream-wp820...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 4 BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...
  • Page 5 GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    WP820 Icons Description ........................22 WP820 LED Status ..........................24 WP820 Handset Menu ......................... 24 WP820 Keypad ............................ 27 WP820 WEB GUI ACCESS CONFIGURATION ............29 Configuration via Web Browser ......................29 Accessing the Web UI ........................29 Web GUI Languages ........................30 Saving the Configuration Changes ....................
  • Page 7 Changing Admin Level Password ....................31 Changing HTTP / HTTPS Web Access Port ................. 32 BASIC OPERATIONS ....................34 Turning the Handset ON/OFF ......................34 Connecting WP820 to Wi-Fi Network ....................34 Auto Connection ........................... 34 Manual connection........................35 Checking WP820 Status ........................35 WP820 System Info ........................
  • Page 8 Setting the Ringer Volume on the WP820 ..................44 Setting the Ringtones on the WP820 ................... 45 Date and Time ............................45 Reboot the WP820 ..........................46 CALL OPERATIONS ....................47 Placing calls ............................47 Make a Call using a Line ......................47 Dialing from Call history ........................
  • Page 9 Restore to Factory Default via LCD Menu ................... 72 Restore to Factory Default via the Web GUI ..................72 Restore to Factory Default using Hard Keys ..................73 EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE ......74 P a g e WP820 User Guide Version 1.0.1.15...
  • Page 10 Table of Tables Table 1: WP820 Features at a Glance ......................16 Table 2: WP820 Technical Specifications ....................16 Table 3: Equipment Packaging ........................18 Table 4: WP820 Description ........................21 Table 5: WP820 Icons Description ......................22 Table 6: WP820 LED Status........................24 Table 7: WP820 System Info Description ....................
  • Page 11 Figure 55: New Firmware Detected ......................71 Figure 56: WP820 LCD - Confirm Factory Reset..................72 Figure 57: WP820 Web GUI - Factory Reset ....................72 Figure 58: WP820 Web GUI - Confirm Factory Reset ................73 P a g e WP820 User Guide Version 1.0.1.15...

  • Page 12: Document Purpose

    DOCUMENT PURPOSE This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820 Administration Guide”. This guide covers following topics: • Product Overview •...

  • Page 13: Change Log

    Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.15 • Adding show storage status in System Info. [WP820 System Info] Firmware Version 1.0.1.12 • This is the initial version for WP820.

  • Page 14: Gui Interface Examples

    3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 15: Welcome

    WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 16: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contain the major features of the WP820: Table 1: WP820 Features at a Glance WP820  2 SIP accounts and 2 lines.  3-way audio conference calls.  Dual-band 802.11a/b/g/n Wi-Fi. ...
  • Page 17 Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Durability Drop-safe from 1.2 meters height Compliance FCC, CE, RCM P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 18: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V •...

  • Page 19: Setting Up The Wp820

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 20: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 21: Table 4: Wp820 Description

    Figure 4: WP820 Description The following table describe the WP820 keypad keys. Table 4: WP820 Description Description Proximity sensor The proximity senor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches.

  • Page 22: Wp820 Icons Description

    • Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP820 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP820. Table 5: WP820 Icons Description Battery status Charging...
  • Page 23 Incoming Call notification Voicemail notification (Urgent) Voicemail notification (Ordinary) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon Contacts Call History Voice Mail Diagnosis Settings Tools Status P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 24: Wp820 Led Status

    WP820 LED Status Table 6: WP820 LED Status • Upgrading Red Fast Flashing Green Slow • Incoming call Flashing • Green Blinking Charging but not full • Green Solid Charging (full) • Missed call (s) • New voicemail (s) Red Slow Flashing •...

  • Page 25: Figure 5: Wp820 Menu Structure

    Factory Reset Account Reboot Personalized account Speed dial Network settings Basic settings Tools Advanced Settings Account Status System Info Alarm Network Status Status Network statistics Figure 5: WP820 Menu Structure P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...
  • Page 26 • Advanced Settings Configure the advanced settings including system upgrade, paging/PTT settings, syslog settings and factory reset / reboot. • Tools Alarm Clock Configures the alarm clock settings P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 27: Wp820 Keypad

    Rx drop packets, Rx drop rate. WP820 Keypad The WP820 keypad can be used by tapping on an input field. WP820 keypad has 4 modes “ABCabc2”, “ABC”, “abc” and “123”. Default mode is “ABCabc2”. Note: If the input field is accepting only digits, only “123”...
  • Page 28 To switch between the modes, users could press the middle softkey or # key. ▪ Press multiple times on same key to move forward between the allowed characters. ▪ Use Right/Left arrow keys to change the cursor’s position on the text entered. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 29: Wp820 Web Gui Access Configuration

    3. You may check WP820 IP address via a subscribed WP820 on its LCD menu Settings → Network Status. Please see [WP820 Network Status] 4. Open Web browser on your computer and enter the WP820 IP address in the address bar of the browser.

  • Page 30: Web Gui Languages

    All pages Changing User Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings.

  • Page 31: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 32: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 33: Figure 10: Web Access Port

    Figure 10: Web Access Port P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 34: Basic Operations

    Wi-Fi network. Also, the client could have the SSID hidden by default, and the WP820 handset would still be able to connect to the Wi-Fi network since they have SSID and password information configured.

  • Page 35: Manual Connection

    WP820 will display Wi-Fi icon on the main LCD menu if the connection to the Wi-Fi network is successful. Figure 12: Connecting WP820 to Wi-Fi Network Note: If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor.

  • Page 36: Wp820 Network Status

    Country code Displays the country code. Running Time Displays the time during which the WP820 is powered on and working. WP820 Network Status To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu.

  • Page 37: Wp820 Sip Account Status

    Table 8: WP820 Network Status Description Item Description IPv4 Information Displays the information about IPv4 address type, IPv4 address, subnet mask, default router and DNS servers. IPv6 Information Displays the information about IPv6 address type, IPv6 address, and DNS servers.

  • Page 38: Configuring The Lcd Brightness And Screen Timeout

    LCD screen will return back to the idle screen. Register a SIP Account The WP820 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section.

  • Page 39: Register Account Via Lcd Menu

    6. Press Save and Apply to save your configuration. After applying your configuration, your phone will register to your SIP Server. You can verify if your WP820 has registered with your SIP server from its web interface under Status → Account Status (“Registered”...

  • Page 40: Guest Login

    The Guest Login feature provides the ability to share the same wireless phone by multiple users at different periods of time. Configuration This feature can be enabled from the WEB GUI under General Settings→ Guest Features. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 41: User Login

    2. The Guest Login page will be opened, and the user is asked to enter the Extension credentials. 3. Enter the Account ID, the SIP password and choose the Alias of the SIP server configured on the WEB GUI as mentioned on steps above. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 42: User Logout

    To logout from the Guest Login mode users can follow these steps: 1. On idle screen, press the Settings soft-key. 2. Select Logout. 3. Confirm the logout by pressing the Logout soft-key. Figure 21: Guest Logout P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 43: Phone Settings

    PHONE SETTINGS Selecting Phone Language The WP820 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings.

  • Page 44: Adjusting Speaker And Earpiece Volume

    / speaker. You can choose between 8 different levels. The default level is 4. Ringtones Setting the Ringer Volume on the WP820 To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings.

  • Page 45: Setting The Ringtones On The Wp820

    Date and Time On the WP820 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually.

  • Page 46: Reboot The Wp820

    3. Press “Back” softkey to apply your changes. Figure 26: Date and Time Settings Reboot the WP820 To reboot the WP820, please refer to following steps: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings 3.

  • Page 47: Call Operations

    2. Toggle between available lines by pressing the “Accounts” button to choose the line for making calls. (The account name will change on the screen when press “Accounts” button). 3. Enter the number to dial using the keypad. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 48: Dialing From Call History

    The call history list stores the last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase oldest dialed number when a new number is dialed. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 49: Dialing From Phonebook

    The incoming call is answered, and the original call is placed on hold. Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP820 will automatically answer incoming calls using speaker mode. P a g e WP820 User Guide Version 1.0.1.15...

  • Page 50: Figure 30: Auto-Answer On Wp820

    3. Select which account will be enabling the Auto answer feature and navigate to “Auto-Answer”. 4. Set “Auto-Answer” to “On” and configure the auto-answer mode and press “Save” button. Figure 30: Auto-answer on WP820 Note: The auto-answer icon will be displayed near of the account on the LCD screen when the Auto-answer feature is enabled on the configured accounts as displayed on the following screenshot.

  • Page 51: Ending Calls

    • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. 2. Navigate to Account → Call Settings → Call features. 3. Set “Auto Answer” to “Yes”. (By default, set to “No”). Ending Calls To terminate the calls, press Hang-Up key...

  • Page 52: Call Waiting

    LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected. This feature is enabled from the WP820 Web GUI: 1. Access WP820 Web Interface.

  • Page 53: Call Forward

    5. Configure the parameter of the call forward mode and press “Save” button. Figure 36: Call Forwarding Note: The call forwarding can be also configured from the WP820 Web GUI → Account → Call Settings. P a g e WP820 User Guide Version 1.0.1.15...

  • Page 54: Call Transfer

    Call Transfer The WP820 supports the call transfer feature, you can transfer a call to another party using one of the following ways: ▪ Blind transfer: Transfer a call directly to another party without consulting ▪ Attended transfer: Transfer a call with prior consulting.

  • Page 55: 3-Way Conference

    Figure 38: Speed Dial Configuration 3-Way Conference The WP820 supports creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1. Place a call to the first party and press left softkey “Options”, then select “New Call.

  • Page 56: Voice Mail

    Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP820 Handset Menu or Web Interface. Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx as SIP server, the Voice Mail Feature Code is *97.

  • Page 57: Play Voice Mail Messages

    Note: You can access the VoiceMail tab by long pressing on digit “1”. 3. Choose the account and press “Select” button to retrieve your voice messages saved on your voice mail. Figure 42: Playing Voicemail Messages P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 58: Figure 43: Voicemail Notification

    Figure 43: Voicemail Notification • If VM is protected by a password, users can enter the password using WP820 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. P a g e WP820 User Guide Version 1.0.1.15...

  • Page 59: Call Features

    CALL FEATURES The WP820 supports traditional and advanced telephony features including call forward and etc. Table 10: Call Features Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone; • Dial *72 and then enter the number to forward the call;...

  • Page 60: Ptt (Push-To-Talk) Functionality

    PTT (PUSH-TO-TALK) FUNCTIONALITY The WP820 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to "walkie talkie" use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.

  • Page 61: Using The Ptt Functionality On The Wp820

    Using the PTT Functionality on the WP820 To send a PTT broadcast from your WP820: 1. Unlock your WP820. 2. Press the Push to Talk soft key. 3. Press and hold the Push to Talk key while speaking. Figure 45: PPT Channel Notes: •...

  • Page 62: Ptt Configuration Settings

    Default value is 224.0.1.116. • Port: The port to send audio to and receive audio from. Default value is 5001 • Emergency volume: The Volume of the emergency cannel. Default value is 8 P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 63: Ptt Parameters

    1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings→ Advanced setting→ PTT and paging→PTT and group paging. The Paging/PTT settings screen is displayed as below. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 64: Figure 49: Enabling Group Paging

    You have successfully enabled Group Paging mode. You can also enable and specify settings for the Group Paging feature through the Web GUI by selecting Phone Settings → PTT/Multicast Setting. Figure 49: Enabling Group Paging P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 65: Group Paging Parameters

    To send a Group Paging broadcast: 1. Unlock your WP820. 2. Press the Talk soft key. 3. Set Default mode to Group paging. 4. Scroll to the group you wish to send a broadcast to. 5. Press and hold the Talk soft key before speaking.
  • Page 66 Audio codec: The audio codec to use for outgoing Group paging broadcasts. Incoming Group paging audio will be decoded according to the codec specified in the incoming message. group: Set the group whether to be available、transmit、subscribe、join group and the group name. P a g e WP820 User Guide Version 1.0.1.15 https://arttel.ru/shop/ip-telefony/grandstream-wp820...

  • Page 67: Wp820 Intelligent Control

    To configure Intelligent Control options, follow instructions below: 1. On WP820 LCD Menu Settings, select Basic Settings → Accessibility→ Intelligent Control. 2. Set “Leave charge and answer the phone automatically” to On, so that phone will automatically answer the call when leaving charge.

  • Page 68: Upgrading And Provisioning

    Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1. In WP820 Settings, select Advanced Settings → System Upgrade. 2. Navigate to Firmware/Config and configure the firmware upgrade and config settings.

  • Page 69: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 70: No Local Firmware Servers

    Firmware Upgrade via USB For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external USB flash drive is an alternative. Follow the steps below to upgrade the WP820 via USB: 1.

  • Page 71: Provisioning And Configuration File Download

    When the WP820 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml"...

  • Page 72: Factory Reset

    VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1. On WP820 idle screen, go to Settings → Advanced Settings → Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 73: Restore To Factory Default Using Hard Keys

    3. A dialog box will pop up to confirm factory reset. 4. Click OK to restore the phone to factory settings. Figure 58: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default using Hard Keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1.

  • Page 74: Experiencing Wp820 Enterprise Portable Wi-Fi Phone

    EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation,...

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