Grandstream Networks WP820 User Manual
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Grandstream Networks WP820 User Manual

Enterprise portable wi-fi phone
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Grandstream Networks, Inc.
WP820
Enterprise Portable Wi-Fi Phone
User Guide

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Summary of Contents for Grandstream Networks WP820

  • Page 1 Grandstream Networks, Inc. WP820 Enterprise Portable Wi-Fi Phone User Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment WP820 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.grandstream.com/support/resources/...
  • Page 4 Operating Frequency Band(RF): BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.63dBm;802.11n40:15.82dBm P a g e WP820 User Guide Version 1.0.7.7...
  • Page 5 GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    PRODUCT OVERVIEW ....................23 Feature Highlights ..........................23 Technical Specifications ........................23 GETTING STARTED ..................... 25 Equipment Packaging .......................... 25 Setting up the WP820 .......................... 26 Charging Station ........................... 26 Handset ............................26 Battery Information ........................27 WP820 Handset Keys Description ....................... 27 WP820 Icons Description ........................
  • Page 7 Connecting WP820 to Bluetooth Devices .................... 47 Turn On/Off Bluetooth ........................47 Change Bluetooth Device Name ....................47 Pair WP820 with a Bluetooth Device .................... 47 Unpair a Bluetooth Device ......................48 Connect to a Bluetooth Device ..................... 49 Connect to a Bluetooth Device from Web Interface ..............49 Turn On/Off Bluetooth ........................
  • Page 8 Muting the Microphone ........................62 Adjusting Speaker and Earpiece Volume .................... 63 Ringtones ............................. 63 Setting the Ringer Volume on the WP820 ..................63 Setting the Ringtones on the WP820 ................... 64 Date and Time ............................64 Wallpaper Customization ........................65 Applying Uploaded Wallpaper ......................
  • Page 9 Deleting Wallpaper ........................68 Reboot the WP820 ..........................68 CALL OPERATIONS ....................69 Placing calls ............................69 Make a Call using a Line ......................69 Dialing from Call history ........................ 70 Dialing from Phonebook ....................... 71 Answering Calls ........................... 71 Auto Answer ............................
  • Page 10 Mute/Un-mute ............................95 Speed dial ............................95 PTT (PUSH-TO-TALK) FUNCTIONALITY ..............96 Enabling PTT mode on the WP820 ..................... 96 Using the PTT Functionality on the WP820 ..................97 PTT Configuration Settings ........................98 Settings ............................98 PTT Parameters ........................... 98 Group Paging ............................
  • Page 11 WP820 GESTURE AND INTELLIGENT CONTROL ..........106 Intelligent Control ..........................106 Gesture Control ..........................106 Flip Phone ........................... 106 Pick Up ............................107 CONNECTING WP820 TO GDS3710 DOOR SYSTEM ..........109 DIAGNOSTICS ......................110 LCD Diagnostics ..........................110 LCD Off .............................. 110 LED Diagnostics ..........................111 Keypad Diagnostics ..........................111...
  • Page 12 Restore to Factory Default via LCD Menu ..................123 Restore to Factory Default via the Web GUI ..................123 Restore to Factory Default using Hard Keys ..................124 EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE ......125 P a g e WP820 User Guide...
  • Page 13 Table of Tables Table 1: WP820 Features at a Glance ......................23 Table 2: WP820 Technical Specifications ....................23 Table 3: Equipment Packaging ........................25 Table 4: WP820 Description ........................28 Table 5: WP820 Icons Description ......................29 Table 6: WP820 LED Status........................31 Table 7: WP820 Account Status Description....................
  • Page 14 Figure 9: Web/SSH access ......................... 42 Figure 11: Home screen pages ........................43 Figure 12: Default Wi-Fi Network ........................ 44 Figure 13: Connecting WP820 to Wi-Fi Network ..................45 Figure 14: Wi-Fi Band configuration ......................45 Figure 15: Wi-Fi Signal Warning Sensitivity ....................46 Figure 16: Wi-Fi Roaming Mode .........................
  • Page 15 Figure 79: View SMS Dialog ........................92 Figure 80: Create a New Message ......................92 Figure 81: send a New Message from Contact................... 93 Figure 82: Enabling PTT Feature on WP820 ....................96 P a g e WP820 User Guide...
  • Page 16 Figure 116: New Firmware Detected ......................121 Figure 117: WP820 LCD - Confirm Factory Reset ..................123 Figure 118: WP820 Web GUI - Factory Reset ..................123 Figure 119: WP820 Web GUI - Confirm Factory Reset ................124 P a g e WP820 User Guide...

  • Page 17: Document Purpose

    DOCUMENT PURPOSE This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820 Administration Guide”. This guide covers following topics: • Product Overview • Getting Started •...

  • Page 18: Change Log

    Added phone support for clicking ok button to accept call. Firmware Version 1.0.3.20 • Added video call zoom function in door system integration feature with GDS. [CONNECTING WP820 TO GDS3710 DOOR SYSTEM] • Added ability to enable/disable SSH access without requiring reboot. [Web/SSH Access] •...

  • Page 19: Firmware Version 1.0.3.6

    Default using Hard Keys] • Added support for factory reset to first unregister sip message without contact head. [FACTORY RESET] • Updated SRTP icon to display only when signaling and media are both encrypted. [WP820 Icons Description] Firmware Version 1.0.3.6 •...

  • Page 20: Firmware Version 1.0.1.15

    Firmware Version 1.0.1.15 • Adding show storage status in System Info. [WP820 System Info] Firmware Version 1.0.1.12 • This is the initial version for WP820. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 21: Gui Interface Examples

    3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages P a g e WP820 User Guide Version 1.0.7.7...

  • Page 22: Welcome

    WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments.

  • Page 23: Product Overview

    7.5 hours talk time. Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the Base station WP820. Table 2: WP820 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, SSH, TFTP, NTP, STUN, SIMPLE, TR-069, 802.1x,...
  • Page 24 Storage Temperature: -20~60°C; Storage Temperature:10~90%(non-condensing Package Contents Handset unit, universal power supply, charger cradle, belt clip, 1 Li-ion battery, Quick Installation Guide. Durability Drop-safe from 1.2 meters height Compliance FCC, CE, RCM P a g e WP820 User Guide Version 1.0.7.7...

  • Page 25: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V •...

  • Page 26: Setting Up The Wp820

    Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner.

  • Page 27: Battery Information

    Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.

  • Page 28: Table 4: Wp820 Description

    Figure 4: WP820 Description The following table describes the WP820 keypad keys. Table 4: WP820 Description Description Proximity sensor The proximity senor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches.

  • Page 29: Wp820 Icons Description

    • Press Unlock softkey and then # to unlock the keys. Microphone Picks up audio earpiece and hands-free calls. WP820 Icons Description Following table contains description of each icon that might be displayed on the screen of the WP820. Table 5: WP820 Icons Description Battery status Charging...
  • Page 30 SRTP & TLS enabled icon Contacts Call History Voice Mail Diagnostics Settings Applications Status Broadsoft XSI Note: SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 31: Wp820 Led Status

    WP820 LED Status Table 6: WP820 LED Status • Upgrading Red Fast Flashing Green Slow • Incoming call Flashing • Green Blinking Charging but not full • Green Solid Charging (full) • Missed call (s) • New voicemail (s) Red Slow Flashing •...
  • Page 32 Settings Account System Security Call settings Factory Reset Network settings Reboot Bluetooth settings Basic settings Advanced Settings Applications Alarm Calculator Account Status Broadsoft Network Status System Info Network statistics Battery Status P a g e WP820 User Guide Version 1.0.7.7...
  • Page 33 Configure the basic settings including voice settings, display settings, Gestures and button customization, language settings and date/time settings. • Advanced Settings Configure the advanced settings including system upgrade, PTT/Paging settings, system security settings, syslog settings and factory reset / reboot. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 34: Wp820 Keypad

    Displays the battery status and the battery usage details. WP820 Keypad The WP820 keypad can be used by tapping on an input field. WP820 keypad has 4 modes “ABCabc2”, “ABC”, “abc” and “123”. Default mode is “ABCabc2”. Note: If the input field is accepting only digits, only “123”...
  • Page 35 Following table describes allowed characters for each key. Description Description Description Switch mode Tips using the keypad: ▪ To switch between the modes, users could press the middle softkey or # key. P a g e WP820 User Guide Version 1.0.7.7...
  • Page 36 ▪ Press multiple times on same key to move forward between the allowed characters. ▪ Use Right/Left arrow keys to change the cursor’s position on the text entered. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 37: Quick Setup Wizard

    QUICK SETUP WIZARD The WP820 offers a Setup Wizard tool to help users to quickly configure basic settings on the device such as language, time zone, Wi-Fi and SIP account. The setup wizard appears automatically upon initial boot up of a factory default device.

  • Page 38: Wp820 Web Gui Access Configuration

    3. You may check WP820 IP address via a subscribed WP820 on its LCD menu Settings → Network Status. Please see [WP820 Network ] 4. Open Web browser on your computer and enter the WP820 IP address in the address bar of the browser.

  • Page 39: Web Gui Languages

    All pages Changing User Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password are: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings.

  • Page 40: Changing Admin Level Password

    The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings.

  • Page 41: Changing Http / Https Web Access Port

    The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password are: admin/admin). 2. Press Login to access your settings.

  • Page 42: Figure 9: Web/Ssh Access

    Figure 10: Web/SSH access P a g e WP820 User Guide Version 1.0.7.7...

  • Page 43: Basic Operations

    BASIC OPERATIONS WP820 Home Screen The WP820 Home screen comprises three pages that make it easy for the customer to access some settings, parameters or notifications. Please refer to the following screenshots: Figure 11: Home screen pages Left Home Screen Page: •...

  • Page 44: Turning The Handset On/Off

    Wi- Fi network. Also, the client could have the SSID hidden by default, and the WP820 handset would still be able to connect to the Wi-Fi network since they have SSID and password information configured.

  • Page 45: Wi-Fi Band Configuration

    Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band under Settings→Network Settings→Wi-Fi Band.

  • Page 46: Wi-Fi Roaming Mode Configuration

    Poor Signal Scan Interval: The time interval for signal scanning when the Wi-Fi signal strength is lower than the signal threshold and there is no hotspot which is higher than the current signal strength. The default setting is 5s. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 47: Connecting Wp820 To Bluetooth Devices

    Bluetooth version 4.2. To connect to a Bluetooth device, turn on the WP820’s Bluetooth radio first. The first time when using a new Bluetooth device with the WP820, "pair" the device with WP820 so that both devices know how to connect securely to each other.

  • Page 48: Unpair A Bluetooth Device

    4. Set the Bluetooth headset mode parameter to ON in order to allow the WP820 to pair with other Bluetooth mobile devices to make calls. After successful pairing, users can press the call key and then press “Accounts” to select the Bluetooth account.

  • Page 49: Connect To A Bluetooth Device

    Turn On or Off the Bluetooth option. Change Bluetooth Device Name The WP820 uses "WP820_XXXXXX" as Bluetooth device name by default where “XXXXXX” are the last 6 digits of the phone’s Bluetooth MAC address plus 1. The device name will be visible to other devices when connecting them.

  • Page 50: Pair Wp820 With A Bluetooth Device

    Pair WP820 with a Bluetooth Device Before connecting the WP820 with other Bluetooth device, users must pair them first. They will stay paired afterwards unless they are unpaired. 1. Go to WP820's GUI →Network Settings→Bluetooth. 2. Turn on Bluetooth. 3. Enable “Bluetooth Headset Mode” and press Scan.

  • Page 51: Wp820 Network Status

    To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu. 2. Use arrow keys to reach Status menu and navigate to Network Status. Figure 22: WP820 Network Status Table 8: WP820 Network Status Description Item Description IPv4 information IPv4 Address Type Displays the IPv4 address type.

  • Page 52: Wp820 System Info

    1. Press Menu key to bring up operation menu 2. Use arrow keys to reach Status menu and navigate to System Info section. Figure 23: System Info The following information will be displayed: Table 9: WP820 System Info Description Item Description Running Memory Displays information about the memory.

  • Page 53: Wp820 Network Statistics

    Country code Displays the country code. Running Time Displays the time during which the WP820 is powered on and working. WP820 Network Statistics To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu.

  • Page 54: Wp820 Battery

    1. Press Menu key to bring up operation menu. 2. Use arrow keys to Reach Status menu and navigate to Battery. Figure 25: WP820 Battery The following information will be displayed: Table 11: WP820 Battery Description Item Description Current Battery Displays the current Battery percentage.

  • Page 55: Screen Lock

    Setting the Key Lock from Handset To configure Key lock from the handset, follow below steps: 1. Access WP820’s menu → Settings → Basic Settings → Display → Lock Screen. 2. Set “Lock screen” to “On”. 3. (Optional). Configure “Set Password’ to define a PIN code (6-digit numerical password) to unlock the keypad and press “Save”.

  • Page 56: Locking/Unlocking The Screen

    Press Unlock button (Left softkey) and Pound key “#” to unlock the keys. Figure 28: Unlock Keypad Note: When the phone is locked, it is still possible to pick up incoming calls. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 57: Configuring The Lcd Brightness And Screen Timeout

    LCD screen will return back to the idle screen. Register a SIP Account The WP820 supports up to 2 SIP accounts and they can be configured either using the web GUI or via the keypad menu as described on the following section.

  • Page 58: Register Account Via Lcd Menu

    6. Press Save and Apply to save your configuration. After applying your configuration, your phone will register to your SIP Server. You can verify if your WP820 has registered with your SIP server from its web interface under Status → Account Status (“Registered”...

  • Page 59: Guest Login

    The Guest Login feature provides the ability to share the same wireless phone by multiple users at different periods of time. Configuration This feature can be enabled from the WEB GUI under Phone Settings → General Settings → Guest Features. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 60: User Login

    2. The Guest Login page will be opened, and the user is asked to enter the Extension credentials. 3. Enter the Account ID, the SIP password and choose the Alias of the SIP server configured on the WEB GUI as mentioned on steps above. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 61: User Logout

    To logout from the Guest Login mode users can follow these steps: 1. On idle screen, press the Settings soft-key. 2. Select Logout. 3. Confirm the logout by pressing the Logout soft-key. Figure 34: Guest Logout P a g e WP820 User Guide Version 1.0.7.7...

  • Page 62: Phone Settings

    PHONE SETTINGS Selecting Phone Language The WP820 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings.

  • Page 63: Adjusting Speaker And Earpiece Volume

    / speaker. You can choose between 8 different levels. The default level is 4. Ringtones Setting the Ringer Volume on the WP820 To configure the desired ringer volume, proceed as follows: 1. Press Menu to bring up operation menu and go to Settings.

  • Page 64: Setting The Ringtones On The Wp820

    Date and Time On the WP820 the Date and time are displayed on the idle screen and it obtains the date and time from the Simple Network Time Protocol (SNTP) server by default. If your phone cannot obtain the date and time from the SNTP server, you need to configure the date and time manually.

  • Page 65: Wallpaper Customization

    Figure 39: Date and Time Settings Wallpaper Customization WP820 wallpaper is customizable through web GUI and the user can upload up to 10 wallpapers. To upload new wallpaper, follow below steps: 1. Access WP820 Web GUI → Phone Settings → Wallpaper Setting.

  • Page 66: Applying Uploaded Wallpaper

    To apply uploaded wallpaper, follow below steps: • From Handset: 1. Access WP820 menu → Basic Settings → Wallpaper. 2. Select uploaded wallpaper and press OK button or “Preview” (left softkey) 3. Press “Set Wallpaper” (left softkey) to apply. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 67: Figure 43: Switching Wallpaper From Handset

    Figure 43: Switching Wallpaper from Handset • From Web GUI: 1. Access WP820 Web GUI → Phone Settings → Wallpaper Setting. 2. Select uploaded wallpaper and press “Set Wallpaper”. Figure 44: Switching Wallpaper from Web GUI P a g e WP820 User Guide Version 1.0.7.7...

  • Page 68: Deleting Wallpaper

    Reboot the WP820 To reboot the WP820, please refer to following steps: 1. Access WP820 menu → Settings → Advanced Settings → Reboot. 2. A confirmation LCD message will be displayed to confirm the reboot, press “Reboot” button to reboot the phone or “Cancel” to cancel the reboot.

  • Page 69: Call Operations

    2. Toggle between available lines by pressing the “Accounts” button to choose the line for making calls. (The account name will change on the screen when press “Accounts” button). 3. Enter the number to dial using the keypad. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 70: Dialing From Call History

    To dial from contacts list, choose a contact using navigation keys and press Dial key • When having un-read voicemails on the WP820, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 71: Dialing From Phonebook

    The incoming call is answered, and the original call is placed on hold. Auto Answer Users can enable Auto Answer feature to accept and automatically answer incoming calls. If enabled, the WP820 will automatically answer incoming calls using speaker mode. To activate / deactivate the auto answer feature: P a g e WP820 User Guide Version 1.0.7.7...

  • Page 72: Figure 49: Auto-Answer On Wp820

    Note: The auto-answer icon will be displayed near of the account on the LCD screen when the Auto-answer feature is enabled on the configured accounts as displayed on the following screenshot. Figure 50: Auto-answer Idle Screen • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 73: Ending Calls

    LCD screen and a call waiting tone will be heard. If this feature is disabled, the new incoming call will be automatically rejected. This feature is enabled from the WP820 Web GUI: 1. Access WP820 Web Interface.

  • Page 74: Do Not Disturb

    Call Forward The call forward feature will allow you to forward all the incoming calls to the desired number. Three possible call forward types are available on the WP820. ▪ Unconditional: All the incoming calls are immediately forwarded to the desired number.

  • Page 75: Figure 54: Call Forwarding

    Unconditional: All the incoming calls will be forwarded to the number set up in "All To" field. • Time Based: All the incoming calls will be forwarded to the number as schedule in the time period. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 76: Call Transfer

    Note: The call forwarding can be also configured from the WP820 Web GUI → Account → Call Settings. Call Transfer The WP820 supports the call transfer feature, you can transfer a call to another party using one of the following ways: ▪...

  • Page 77: Figure 55: Attended Transfer Options

    4. If the user taps on "Split" soft key to separate the calls, the user will talk to the second established call while the first call is on hold. Figure 58: Split Calls P a g e WP820 User Guide Version 1.0.7.7...

  • Page 78: Speed Dial

    Note: Users can also select the numbers from the contact list by selecting “Choose a contact”. 4. Press “Save” softkey to save the configured speed dial numbers. Figure 59: Speed Dial Configuration P a g e WP820 User Guide Version 1.0.7.7...

  • Page 79: 3-Way Conference

    3-Way Conference The WP820 supports creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1. Place a call to the first party and press left softkey “Options”, then select “Conference”.

  • Page 80: Conference Call Operations

    Figure 61: Join UCM Conference Room Conference Call Operations • View conference participants: Users could press on UCM key in order to view the conference participants. Figure 62: UCM Conference Participants P a g e WP820 User Guide Version 1.0.7.7...

  • Page 81: Figure 62: Send Meeting Invitation

    Mute/Unmute a participant: Administrators could select a member and press on Options→ Mute/Unmute a participant. • Kick a Participant: Administrators could select a member and press on Options → Kick a participant from the conference. Figure 64: Kick a participant P a g e WP820 User Guide Version 1.0.7.7...

  • Page 82: Cei (Conference Event Indicator)

    • Member has joined notification: Figure 65: Member has joined notification • Member Mute notification: Figure 66: Member Mute notification P a g e WP820 User Guide Version 1.0.7.7...

  • Page 83: Voice Mail

    Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP820 Handset Menu or Web Interface. Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used. For example, if UCM6xxx as SIP server, the Voice Mail Feature Code is *97.

  • Page 84: Play Voice Mail Messages

    Figure 68: LCD Menu - Voice Mail ID • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. 2. Go to Account → General Settings → Account Registration. 3. Configure Voice Mail Access Number. Figure 69: Web UI - Voice Mail Access Number Play Voice Mail Messages 1.

  • Page 85: Figure 70: Playing Voicemail Messages

    Figure 70: Playing Voicemail Messages Notes: • If VM is protected by a password, users can enter the password using WP820 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. • When having un-read voicemails on the WP820, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read.

  • Page 86: Contacts

    CONTACTS Users can manage local/LDAP and Broadsoft XSI contacts, groups, and blacklist by adding, deleting and modifying every single contact. Users could access WP820 contacts under WP820 Menu. Please, refer to the following screenshots: Figure 71: Accessing Contacts Notes: •...

  • Page 87: Ldap

    GUI, please, refer to WP820 Administration guide. In order to search for LDAP contacts on the WP820, users need to access “Contacts”, switch to “LDAP” using the right/left arrow buttons on the handset, and show the search field by tapping on “Search”.

  • Page 88: Groups

    Users could delete a specific group or delete all groups, this options can be found under “Options”. Blacklist Blacklist WP820 has blacklist support for users to manage incoming calls. To access “Blacklist”, tap on “Contacts”, then switch to “Blacklist” using the right/left arrow button on the Handset.

  • Page 89: Broadsoft Xsi

    BROADSOFT XSI Users login to their BroadSoft XSI account from the LCD Menu: Figure 75: BS XSI Login Note: The BroadSoft Contacts will show up at the Contact APP. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 90: Call History

    CALL HISTORY The WP820 Call history provides users access to phone’s call logs in different categories, and help users to make some operations directly. Call history can be accessed under menu as shown on the following figure: Figure 76: WP820 Call History There are four different categories in the call history.

  • Page 91: Call History Details

    For each call history entry, users could tap on “OK” button to access the details to view the account on WP820 that was called and all the calls that have made/received to/from the selected number. Please, refer to the following screenshot:...

  • Page 92: Sms

    The WP820 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone's menu to launch SMS application. View SMS On the SMS list screen, tap on one of the message using the OK button to view the SMS details.

  • Page 93: Delete Sms

    Under “Options”, users can also find “Add to contacts” option to directly include the number selected on the local contacts. • The option “Edit before dialing” under “options” is used to facilate dialing numbers directly from the SMS application. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 94: Call Features

    CALL FEATURES The WP820 supports traditional and advanced telephony features including call forward and etc. Table 13: Call Features Unconditional Call Forward. To set up unconditional call forward: • Off hook the phone; • Dial *72 and then enter the number to forward the call;...

  • Page 95: Multi-Function Button

    MULTI-FUNCTION BUTTON PTT (Push to talk) button can be configured under WP820 Web GUI → System Settings → Preferences → Button Customization → Multi-Function Button, to perform the following functions: PTT/Paging When users select Multi-function button to be a PTT/Paging button, a short press on the button will take users to PTT/Paging settings.

  • Page 96: Ptt (Push-To-Talk) Functionality

    PTT (PUSH-TO-TALK) FUNCTIONALITY The WP820 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode. This feature is similar to "walkie talkie" use and the PTT mode switches a phone from full duplex mode, where both parties can hear each other simultaneously, to half duplex mode, where only one party can speak at one time.

  • Page 97: Using The Ptt Functionality On The Wp820

    Using the PTT Functionality on the WP820 To send a PTT broadcast from your WP820: 1. Unlock your WP820. 2. Make sure the multi-function button is configured to be a Push-To-Talk button. 3. Press the Push to Talk soft key.

  • Page 98: Ptt Configuration Settings

    Port: The port to send audio to and receive audio from. Default value is 5001 • Emergency volume: The Volume of the emergency cannel. Default value is 8 PTT Parameters • PTT function: Enable or disable the PTT function. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 99: Group Paging

    1. Using your phone’s interface, navigate to the Group Paging Configuration menu by pressing Settings→ Advanced setting→ PTT and paging→PTT and group paging. 2. Choose Group Paging Configuration. 3. Set Group Paging function to Enabled. Please, refer to the following screenshots: P a g e WP820 User Guide Version 1.0.7.7...

  • Page 100: Figure 87: Enabling Group Paging

    You can also enable and specify settings for the Group Paging feature through the Web GUI by selecting Phone Settings → PTT/Multicast Setting. Figure 87: Enabling Group Paging To send a Group Paging broadcast: 1. Unlock your WP820. 2. Press the Talk soft key. 3. Set Default mode to Group paging. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 101: Group Paging Parameters

    • Accept while busy: If no, incoming Group paging sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call waiting behavior on the active audio group. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 102: Igmp Settings

    Users could specify how often the phone will report IGMP when PTT/ Paging function is turned on. IGMP reporter help to keep PTT/ Paging receivable in dormant state. The interval may take some effect to standby time. The default setting is 30 s. Figure 88: IGMP setting P a g e WP820 User Guide Version 1.0.7.7...

  • Page 103: Safe/Panic Call

    Once the phone detects that the user may be in a dangerous situation such as unable to move, fall, or being chased using “Safe Monitoring Feature”, the WP820 can quickly alert or initiate an emergency call for timely assistance.

  • Page 104: Panic Call Feature

    Automatic use: If SAFE monitoring feature has been enabled, Emergency call can be initiated automatically once the phone detects the un-safe situation. The following list is the list of options that can be configured for “Panic Call” feature under WP820 LCD → P a g e WP820 User Guide Version 1.0.7.7...

  • Page 105: Table 15: Panic/Emergency Call Settings

    To initiate Emergency Call, users need to set the emergency call Emergency Call number after turning on this feature. The default setting is off. Warning Tone Set the Warning tone. Set the Alarm tone. Alarm Tone P a g e WP820 User Guide Version 1.0.7.7...

  • Page 106: Wp820 Gesture And Intelligent Control

    “Flip Phone” or “Pick up”. Flip Phone 1. On WP820 LCD Menu Settings, select Basic Settings → Gestures → Gesture Control. 2. Tap on Flip Phone option and set the option needed when flipping the phone.

  • Page 107: Pick Up

    Figure 90: Flip Phone Note: To flip WP820, when holding the phone up, put it down on his front side as shown in figure below. Figure 91: WP820 Gesture Control (Flip phone) Note: The incoming call will be rejected after 2 seconds when detecting the flip.

  • Page 108: Figure 92: Pick Up

    Ringing Volume Down: When set to this option, picking up the WP820 from its cradle while charging will result in reducing the ringing volume.  Mute: When set to this option, picking up the WP820 from its cradle while charging will result in muting the ringing. •...

  • Page 109: Connecting Wp820 To Gds3710 Door System

    CONNECTING WP820 TO GDS3710 DOOR SYSTEM The WP820 offers a powerful integration with GDS3710 Door System and allows users to open the door, initiates call to the GDS3710 and gets real time audio/video stream from the door system. The WP820 can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server.

  • Page 110: Diagnostics

    DIAGNOSTICS The WP820’s LCD, Audio and many other features can be diagnosed from the diagnostics APP. The sections below describe how the diagnosis is run: Figure 95: Diagnostics APP LCD Diagnostics Proceed from Diagnostics APP→ Click on LCD Diagnostics, and you can use the left/right Keys to change...

  • Page 111: Led Diagnostics

    Figure 98: LED Diagnostics Keypad Diagnostics Proceed from Diagnostics APP→ Click on Select to run Keypad Diagnostics, and you can verify if the keypad buttons are working fine: P a g e WP820 User Guide Version 1.0.7.7...

  • Page 112: Audio Loopback

    Audio Loopback Proceed from Diagnostics APP→ Click on Select to run Audio Loopback, so that you can verify if the microphone, earphone and back speaker are working fine. Figure 100: Audio Loopback P a g e WP820 User Guide Version 1.0.7.7...

  • Page 113: Acceleration Sensor

    LED to go green. Figure 102: Proximity sensor Vibration diagnostics Proceed from Diagnostics APP→ Click on Select to run Vibration diagnostics, run the test by selecting Vibrate. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 114: Certificate Verification

    Proceed from Diagnostics APP→ Click on Select to run Certificate Verification to verify the device’s certificate. Figure 104: Certificate Verification Traceroute Proceed from Diagnostics APP→ Click on Select to run Traceroute to a FQDN. Figure 105: Traceroute P a g e WP820 User Guide Version 1.0.7.7...

  • Page 115: Ping

    USB rather instead of accessing the web GUI to do so. Proceed from Diagnostics APP→ Click on Select to run one-click debugging from the LCD. 1. Select the option One-click Debugging. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 116: Figure 108: One-Click Debugging

    Figure 109: select debug mode and start capture 3. Click on stop then Back and select View debug file: Figure 110: select debug mode and start capture 4. Export to USB drive or delete logs. P a g e WP820 User Guide Version 1.0.7.7...

  • Page 117: Figure 111: Export Or Delete Debug File

    Figure 111: export or delete debug file P a g e WP820 User Guide Version 1.0.7.7...

  • Page 118: Upgrading And Provisioning

    Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1. In WP820 Settings, select Advanced Settings → System Upgrade. 2. Navigate to Firmware/Config and configure the firmware upgrade and config settings.

  • Page 119: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 120: No Local Firmware Servers

    Firmware Upgrade via USB For users that could not use remote upgrade or could not access the phone's Web GUI to upload firmware, upgrading via external USB flash drive is an alternative. Follow the steps below to upgrade the WP820 via USB: 1.

  • Page 121: Config Provision Via Usb

    Note: The USB flash drive should be on FAT32 format and the firmware file should be necessarily named wp820fw.bin Config Provision via USB This feature allows the user to place a XML configuration file on a USB drive and upload to WP820. P a g e WP820 User Guide...

  • Page 122: Wi-Fi Provision Via Usb

    When the WP820 boots up, it will issue TFTP or HTTP(S) request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 123: Factory Reset

    VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1. On WP820 idle screen, go to Settings → Advanced Settings → Factory reset. 2. In the new window, confirm the reset using the left softkey.

  • Page 124: Restore To Factory Default Using Hard Keys

    4. Click OK to restore the phone to factory settings. Figure 119: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default using Hard Keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1.

  • Page 125: Experiencing Wp820 Enterprise Portable Wi-Fi Phone

    EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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