Troubleshooting; When Sms Cannot Be Accessed - Canon imageRUNNER ADVANCE System V3.13 Service Manual

Troubleshooting

When SMS Cannot Be Accessed

■ If you forgot the password (SMS login password initialization)
After changing the default SMS login password, if you forgot the new password and cannot log in to SMS, you can use a switch
license for password initialization to change the password back to the default value "MeapSmsLogin".
Note that there is no special password for service.
1. Contact the person in charge of support at the sales company, give the device's serialnumber, and have a switch
license file for password initialization issued.
2. With nothing entered, click the [Log in] to display the area for specifying a switch license file for password
initialization.
3. Click the [Browse] and specify the switch license file.
4. Click the [Initialize] to display an initialization confirmation page, and click the [OK].
NOTE:
• The default password is "MeapSmsLogin." (The password is case-sensitive.)
• If you click [Cancel], the Login page opens without initializing the password.
■ If login is not possible due to exclusive control
Since access to SMS is under exclusive control, you cannot log in if another user has already logged into the SMS of the same
device.
If you cannot log in due to exclusive control, you need to ask the other user to log out before you can try again.
NOTE:
If you close the browser without logging out, the session remains active. In that case, you cannot log in again.
If this problem occurs, you can wait for 5 minutes so that the session is disconnected.
Or, you can restart the device to force the session to disconnect.
An example of the exclusive control message
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6. MEAP Application Management