Additional Information; Troubleshooting - True TC650 Owner's Manual

ADDITIONAL INFORMATION

TROUBLESHOOTING

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered
by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefi tness.com to obtain the most recent version of all manuals and contact TRUE product support at
800-883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
No Power
Unit resets or pauses
randomly
Walking belt is off center
Walking belt hesitates or
slips when stepping
Rubbing sound from
treadmill when in operation
42
Possible Cause
Unit turned off
Damaged power cord
Power cord not fully seated in socket
No power at outlet
Tripped circuit breaker
Damaged power cord
Power cord not fully seated in socket
Safety e-stop key not fully engaged
Insuffi cient power
Error code is displayed on console
Pinched or loose main communication cable
No User Present displayed on screen
Uneven fl oor
Adjust belt alignment
Adjust belt tension
Adjust belt alignment
Foreign object may be stuck under walking belt
Foreign object may be stuck in motor compartment
Roller bearings may be damaged
Drive motor may be damaged
Drive belt may be misaligned
Corrective Action
Verify the On/Off switch is at the ON position
Replace power cord
Inspect power connection at the unit and outlet
Using a voltmeter verify power at outlet
The location of the circuit breaker is next to the On/Off
switch. Verify the circuit breaker is not open. If the breaker
is open reset.
Replace power cord
Inspect power connection at the unit and outlet
Re-engage the safety/e-stop key to the console
Verify output voltage from 20A outlet with a voltmeter
Contact TRUE Product Support
User weight must be over 90lbs. Verify No User Present
settings in console.
Adjust rear leveling feet
See Running Belt Alignment
See Tensioning the Running Belt
See Running Belt Alignment
Inspect under the unit. Remove and object that may be
under the unit.
Contact TRUE Product Support