Panasonic KX-TG5631S Operating Instructions Manual page 54

Useful Information
Problem
The caller list/incoming
phone numbers are not
edited automatically.
I cannot dial the phone
number edited in the
caller list.
The 2nd caller's
information is not
displayed during an
outside call.
*1 KX-TG5651/KX-TG5652/KX-TG5653
*2 KX-TG5652/KX-TG5653
Answering system
Problem
I cannot listen to
messages from a remote
location.
The unit does not record
new messages.
I cannot operate the
answering system.
The message indicator
on the handset flashes.
*1 For models with 2 or more handsets included only (page 4).
54
For assistance, please visit http://www.panasonic.com/phonehelp
Cause/solution
L The Caller ID number auto edit feature is turned off.
Turn it on and try again (page 35).
L You need to call back the edited number to activate
Caller ID number auto edit.
L The phone number you dialed might have an incorrectly
edited pattern (for example, the long distance "1" or the
area code is missing). Edit the phone number with
another pattern (page 31).
L In order to use Caller ID, Call Waiting, or Call Waiting
Caller ID (CWID), you must first contact your telephone
company and subscribe to the desired service.
After subscribing, you may need to contact your
telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
Cause/solution
L A touch tone phone is required for remote operation.
L Enter the remote code correctly (page 41).
L The answering system is off. Turn it on (page 42).
L The recording time is set to "Greeting only". Select
a different setting (page 43).
L The message memory is full. Erase unnecessary
messages (page 39).
L If you subscribe to the Voice Mail service, messages
are recorded by the telephone company not your
telephone (page 43).
L Someone is operating the answering system.
L If someone is talking on a conference call, you cannot
operate the answering system. Try again later.
L New messages have been recorded. Listen to the new
messages (page 39).
*1