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TYPE OF
CODE
ANOMALY
SdEr
WARNING
Display is OFF while main switch button is ON.
Display is stuck on screen saver and does not
react.
Display shows condensation inside.
Switch Button ON_OFF not working.
External noise/vibrations with cycle ON.
Internal noise/vibrations with cycle ON.
The appliance needs too much time to reach
the required temperature.
Compressor failure
If the fault persists after carrying out the above checks, contact the Customer Care Service, remembering to specify:
A. the type of fault;
B. the appliance PNC (production number code);
C. the Ser. No. (appliance serial number).
NOTE!
The appliance PNC and serial number are essential for identifying the type of appliance and date of manufacturer.
G.2
Appliance connectivity issues (depending on your SW version)
If the appliance cannot establish a remote connection to Internet, its display shows different icons indicating the connection issue.
See below the icons meaning:
48
DESCRIPTION
POSSIBLE CAUSES
SD card not
Mirco SD memory broken or
working
disconnected
Connector to display disconnected.
Issue with the Software.
Infiltration of water during the
cleaning.
• Electric supply issue.
• Hardware issue.
• Wiring issue.
• Unit unlevelled.
• Condenser water tray and guide
damage.
• Condenser panel not fix well.
• The tray supports are not allined.
• The internal rack is not well
positioned.
• Obstruction of cavity fan.
• Carter/deflector evaporator fan
is not fixed well.
• Excessive food load in the cavity.
• Refrigerant gas leakage.
• Cavity fan with 3 phases has
wrong rotation or is not
connected.
• Thermostatic valve is not set.
• Compressor valve is damaged.
• Relay of heating element is
stuck.
• Insulation of pipes and wires on
the rear side is missing or
damaged.
• The compressor does not start.
• The compressor oscillates dis-
continuously or continuously.
• Decrease in compressor
efficiency.
• Noisy compressor.
ACTIONS
• SD card not working. Images or
Programmes stored on the SD card
are lost. The chiller can continue to
operate.
• To restore full functionality Call
Service.
• Switch the unit Off/On.
• if the problem persists Call Service.
• Switch the unit Off/On.
• If the problem persists Call Service.
• No actions required in case. It is
possible to continue operating with
the unit.
• If any problem operating with the
unit, Call Service.
• Switch the unit Off/On.
• If the problem persists Call Service.
• Level the unit with the adjustable
feet.
• Adjust the guide or remove the
condenser water tray.
• Check if the condenser panel is
fixed correctly.
• If the problem persists Call Service.
• Check if the right/left supports are
well positioned.
• Check if the internal rack is well
fixed, above and below.
• Check if the cavity fan working well
without any obstructions.
• Check if the carter evaporator is
fixed with screws.
• If the problem persists Call Service.
• Reduce the food load in the cavity.
• If the problem persists Call Service.
CALL SERVICE
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