Troubleshooting Procedures - Excalibur EWS SD130 Installation And User Manual

SOFTENER INSTALLATION AND USER GUIDE
7.2)

Troubleshooting Procedures

Problem
1. No Display on PC Board
2. PC Board does not display
correct time of day
3. Display does not indicate that
water is flowing. Refer to user
instructions for how the display
indicates water is flowing
4. Control valve regenerates at
wrong time of day
5. Time of day flashes on and off
6. Control valve does not
regenerate when the REGEN
button is depressed and held.
7. Control valve does not
regenerate automatically but does
when the correct REGEN button(s)
is depressed and held.
BARRIE • ONTARIO • CANADA TF: 705.733.8900 WWW.EXCALIBURWATER.COM
Possible Cause
a. No power at electric outlet
b. Control valve Power Adapter not
plugged into outlet or power cord
end not connected to PC board
c. Improper power supply
d. Defective Power Adapter
e. Defective PC Board
a. Power Adapter plugged into electric
outlet controlled by light switch
b. Tripped breaker switch and/or tripped
GFI
c. Power outage
d. Defective PC Board
a. Bypass valve in bypass position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Meter wire not installed securely into
three pin connector
e. Defective meter
f. Defective PC Board
a. Power outage
b. Time of day not set correctly
c. Time of regeneration set incorrectly
ontrol valve set at "on 0" (immediate
regeneration)
ontrol valve set at "NORMAL + on 0"
(delayed and/ or immediate)
a. Power outage
a. Broken drive gear or drive cap
assembly
b. Broken Piston Rod
c. Defective PC Board
a. Bypass valve in bypass position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Incorrect programming
e. Meter wire not installed securely into
three pin connector
f. Defective meter
g. Defective PC Board
a. Repair outlet or use working outlet
b. Plug Power Adapter into outlet or connect power cord end to PC Board
connection
c. Verify proper voltage is being delivered to PC Board
d. Replace Power Adapter
e. Replace PC Board
a. Use uninterrupted outlet
b. Reset breaker switch and/ or GFI switch
c. Reset time of day. If PC Board has battery back up present the battery may be
depleted. See Front Cover and Drive Assembly drawing for instructions.
d. Replace PC Board
a. Turn bypass handles to place bypass in service position
b. Connect meter to three pin connection labeled METER on PC Board
c. Remove meter and check for rotation or foreign material
d. Verify meter cable wires are installed securely into three pin connector labeled
METER
e. Replace meter
f. Replace PC Board
a. Reset time of day. If PC Board has battery back up present the battery may be
depleted. See Front Cover and Drive Assembly drawing for instructions.
b. Reset to correct time of day
c. Reset regeneration time
d. Check programming setting and reset to NORMAL (for a delayed regen time)
e. Check programming setting and reset to NORMAL (for a delayed regen time)
a. Reset time of day. If PC Board has battery back up present the battery may be
depleted. See Front Cover and Drive Assembly drawing for instructions.
a. Replace drive gear or drive cap assembly
b. Replace piston rod
c. Defective PC Board
a. Turn bypass handles to place bypass in service position
b. Connect meter to three pin connection labeled METER on PC Board
c. Remove meter and check for rotation or foreign material
d. Check for programming error
e. Verify meter cable wires are installed securely into three pin connector labeled
METER
f. Replace meter
g. Replace PC Board
Solution
52