Troubleshooting Procedures - Excalibur EWS S130 Installation And User Manual

SOFTENER INSTALLATION AND USER GUIDE
8.2)

Troubleshooting Procedures

Problem
1. No Display on PC Board
2. PC Board does not display correct
time of day
3. Display does not indicate that
water is flowing. Refer to user
instructions for how the display
indicates water is flowing
4. Control valve regenerates at wrong
time of day
5. Time of day flashes on and off
6. Control valve does not regenerate
when the REGEN button is
depressed and held.
7. Control valve does not
regenerate automatically but does
when the REGEN button is
depressed and held
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Possible Cause
a. No power at electric outlet
b. Control valve Power Adapter not
plugged into outlet or power cord end
not connected to PC board
c. Improper power supply
d. Defective Power Adapter
e. Defective PC Board
a. Power Adapter plugged into
electric outlet controlled by
light switch
b. Tripped breaker switch and/or tripped GFI
c. Power outage
d. Defective PC Board
a. Bypass valve in bypass position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Meter wire not installed securely into
three pin connector
e. Defective meter
f. Defective PC Board
a. Power outage
b. Time of day not set correctly
c. Time of regeneration set incorrectly
d. Control valve set at "on 0"
(immediate regeneration)
e. Control valve set at "NORMAL + on 0"
(delayed and/ or immediate)
a. Power outage
a. Broken drive gear or drive cap assembly
b. Broken Piston Rod
c. Defective PC Board
a. Bypass valve in bypass position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Incorrect programming
e. Meter wire not installed securely into
three pin connector
f. Defective meter
g. Defective PC Board
Solution
a. Repair outlet or use working outlet
b. Plug Power Adapter into outlet or connect power cord end to PC Board
connection
c. Verify proper voltage is being delivered to PC Board
d. Replace Power Adapter
e. Replace PC Board
a. Use uninterrupted outlet
b. Reset breaker switch and/ or GFI switch
c. Reset time of day. If PC Board has battery back up present the battery may
be depleted. See Front Cover and Drive Assembly drawing for instructions.
d. Replace PC Board
a. Turn bypass handles to place bypass in service position
b. Connect meter to three pin connection labeled METER on PC Board
c. Remove meter and check for rotation or foreign material
d. Verify meter cable wires are installed securely into three pin connector
labeled METER
e. Replace meter
f. Replace PC Board
a. Reset time of day. If PC Board has battery back up present the battery may
be depleted. See Front Cover and Drive Assembly drawing for instructions.
b. Reset to correct time of day
c. Reset regeneration time
d. Check programming setting and reset to NORMAL (for a delayed regen
time)
e. Check programming setting and reset to NORMAL (for a delayed regen
time)
a. Reset time of day. If PC Board has battery back up present the battery may
be depleted. See Front Cover and Drive Assembly drawing for instructions.
a. Replace drive gear or drive cap assembly
b. Replace piston rod
c. Defective PC Board
a. Turn bypass handles to place bypass in service position
b. Connect meter to three pin connection labeled METER on PC Board
c. Remove meter and check for rotation or foreign material
d. Check for programming error
e. Verify meter cable wires are installed securely into three pin connector
labeled METER
f. Replace meter
g. Replace PC Board
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