Renault FLUENCE Z.E. Technician Manual page 42

FLUENCE Z.E. – Roadside assistance technician's guide
Flow chart 2 – ROADSIDE ASSISTANCE OPERATIVE – Broken down vehicle
OPERATIVE'S GUIDE
Level 0 authorization
USER
Example:
- puncture,
- stolen wheel,
- 12V battery cable jump start
- 12V battery
RENAULT PROPERTY
Can the vehicle
YES
be repaired at the
roadside?
YES
SWITCH THE SWITCH THE
IGNITION OFF IGNITION OFF
Vehicle preparation for
transport
TOW the vehicle to a
charging station
REPAIR THE VEHICLE
ON SITE
END OF OPERATION
Network Development Division | February 2012 V3|
From flowchart
1- call center
vehicle breakdown
Ensure safety of people present at the
scene of the accident
NO
Traction chain fault
(400V or 58V)
NO
NO
Energy failure?
SWITCH THE
IGNITION OFF
Vehicle preparation for
transport
TOW the vehicle to a
Renault Z.E. Expert
dealership
Leave vehicle in the marked
and dedicated (mechanical
workshop) parking area of
the Z.E. Expert dealership
42
ROADSIDE ASSISTANCE
OPERATIVE'S GUIDE
Level 1 authorisation
LOCKOUT OPERATIVE
YES
Important: the dashboard is not a
reliable means of indicating an
insulation fault
(example: if out of service).
Identification of the fault on the
traction
chain:
-Inspect dashboard (fault warning
light)
-Inspection using
diagnostic tools (Clip)
SWITCH THE
IGNITION OFF
Combustion or
NO
electrical risk?
Visual identification
potential risks:
-Inspect traction battery
YES
-Inspect service battery
-Inspect cables
connectors
-Inspect electric
unit
- ...
To the flowchart
3- Vehicle damaged
electronic
of
and
power