Renault FLUENCE Z.E. Technician Manual page 41

FLUENCE Z.E. – Roadside assistance technician's guide
Flow chart 1 – CALL CENTER ASSISTANCE OPERATIVE OR RENAULT DEALERSHIP
incident and implement the appropriate resources so that the customer remains mobile)
NB:
In its "ASSISTANCE"
specifications,
RENAULT requires that
roadside assistance
operatives
authorised to work on
electric vehicles and that
they carry PPE in their
vehicle.
Flatbed or tow dolly vehicle
depending on the vehicle
requiring assistance/to be towed
To the flowchart
2- vehicle breakdown
RENAULT PROPERTY
ROADSIDE OPERATION ON AN ELECTRIC VEHICLE
Send a roadside assistance operative with an ELECTRIC VEHICLE AUTHORISATION, personal
protective equipment (PPE) and specialised tools for electric vehicle
are
BREAKDOWN ?
ACCIDENT ?
Vehicle
immobilized ?
END OF THE
OPERATION
(the customer stays
mobile with his vehicle)
END OF OPERATION
Network Development Division | February 2012 V3|
(Identify the type of
NB:
Basic rule of first aid:
Protect yourself before you
protect the victim or victims.
The accident has already
happened, you must not
create an
accident.
→ electric
authorisation and personal
protective equipment
obligatory.
NB:
Vehicle which has been in an
accident but which
considered suitable to drive:
- If no safety element has
been impacted (steering,
brakes, axles, airbags, seat
belt pretensioners)
Send a flatbed
- No red warning lights are
activated on the dashboard.
towing vehicle
To the flowchart
2- vehicle breakdown
additional
vehicle
is