NETGEAR RO318 Reference Manual page 76

Reference Guide for the Model RO318 Cable/DSL Security Router
Access the Main Menu of the router's configuration at http://192.168.0.1
2.
Under the Advanced heading, click on Maintenance
3.
Check that an IP address is shown for the WAN Port
4.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
Turn off power to the cable or DSL modem.
1.
Turn off power to your router.
2.
Wait five minutes and reapply power to the cable or DSL modem.
3.
When the modem's LEDs indicate that it has reacquired sync with the ISP, reapply power to
4.
your router.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or a RoadRunner login.
• If you have selected a login program, you may have incorrectly set the login name and
password.
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account to the router in the browser-based Setup
Wizard.
• Your ISP only allows one MAC address to connect to Internet, and may check for your PC's
MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your PC's MAC address. This can be done in the Setup Wizard.
Refer to "Configuring for Internet Access" on page 4-1
If your router can obtain an IP address, but your PC is unable to load any web pages from the
Internet:
• Your PC may not recognize any DNS server addresses.
7-4 Troubleshooting