NETGEAR Nighthawk AXE1000 User Manual
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NETGEAR Nighthawk AXE1000 User Manual

Tri-band wifi 6e router
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User Manual
Nighthawk AXE1000 Tri-Band WiFi 6E Router
(Model RAXE450)
Nighthawk AXE1000 Tri-Band WiFi 6E Router
(Model RAXE500)
April 2021
202-12212-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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  • Page 1 User Manual Nighthawk AXE1000 Tri-Band WiFi 6E Router (Model RAXE450) Nighthawk AXE1000 Tri-Band WiFi 6E Router (Model RAXE500) NETGEAR, Inc. April 2021 350 E. Plumeria Drive 202-12212-01 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack your router................9 Top panel LEDs and buttons.............10 Rear panel....................13 Router label..................14 Extend the antennas................15 Position your router................15 Connect your router to a modem.............16 Wall-Mount Your Router..............18 Chapter 2 Connect to the network and access the router Connect to the network..............20 Connect to the network using a wired connection....20 Find and connect to the WiFi network........20...
  • Page 4 Chapter 4 Control Access to the Internet Manage NETGEAR Armor..............48 Activate Armor using the Nighthawk app........48 View or change your NETGEAR Armor settings using the Nighthawk app................48 Enable access control to allow or block access to the Internet..49 Use keywords to block Internet sites..........50 Delete keywords from the blocked list..........51...
  • Page 5 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio.79 Enable or disable OFDMA..............80 Change the Transmission Power Control........81 Set up a WiFi schedule...............82 Set up the router as a WiFi access point..........83 Set up a bridge for a port group or VLAN tag group....84...
  • Page 6 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set the NTP Server................114 Specify ReadyDLNA Media Server Settings........116 Return the router to its factory default settings......117 Use the Reset button..............117 Erase the settings.................117 Chapter 7 Share USB Storage Devices Attached to the Router USB device requirements..............120...
  • Page 7 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Use a VPN tunnel to access your Internet service at home..145 Chapter 10 Manage port forwarding and port triggering Manage port forwarding to a local server........148 Set up port forwarding to a local server........148 Add a custom port forwarding service........149...

  • Page 8: Chapter 1 Hardware Setup

    • Rear panel • Router label • Extend the antennas • Position your router • Connect your router to a modem • Wall-Mount Your Router For more information about the topics covered in this manual, visit the support website at netgear.com/support.

  • Page 9: Unpack Your Router

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Unpack your router Your package contains the router, the power adapter, and an Ethernet cable. Figure 1. Package contents Hardware Setup User Manual...

  • Page 10: Top Panel Leds And Buttons

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Top panel LEDs and buttons The status LEDs and two buttons are located on the top panel of the router. Figure 2. Top view Table 1. LED descriptions LED and Button Description Solid white. The router is ready.
  • Page 11 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Table 1. LED descriptions (Continued) LED and Button Description Solid white. The 6 GHz WiFi radio radio is operating. 6 GHz WiFi LED Blinking white. The router is sending or receiving WiFi traffic. Off. The 6 GHz WiFi radio is off.
  • Page 12 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Table 1. LED descriptions (Continued) LED and Button Description Solid white. A USB device is connected to USB 3.0 port 2 and is ready. USB 3.0 port 2 LED Blinking white. A USB device is plugged in to USB 3.0 port 2 and is trying to connect.

  • Page 13: Rear Panel

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Rear panel The following figure shows the rear panel connectors and buttons. Figure 3. Rear panel The rear panel contains the following components: 1. LED On/Off switch. Move the LED On/Off switch to the Off position to turn off the router LEDs.

  • Page 14: Router Label

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. Ethernet ports. Use the four Gigabit Ethernet RJ-45 LAN ports to connect Ethernet LAN devices to your router. The router supports port aggregation: • Internet (WAN) aggregation. Use Ethernet port 1 with the Internet port to set up a Multi-Gig Internet connection with port aggregation.

  • Page 15: Extend The Antennas

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Figure 5. RAXE500 router label Extend the antennas Before you install your router, extend the antennas as shown in the following figure. Figure 6. Position the antennas Position your router The router lets you access your network anywhere within the operating range of your WiFi network.

  • Page 16: Connect Your Router To A Modem

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router • Place the router away from electrical devices such as these: Ceiling fans Home security systems Microwaves Computers Base of a cordless phone 2.4 GHz or 5 GHz cordless phones • Place the router away from large metal surfaces, large glass surfaces, insulated walls,...
  • Page 17 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router After you connected your router to a modem and powered it on, finish your router's installation process using the Nighthawk app or router web interface. For more information, see Connect to the network and access the router on page 19.

  • Page 18: Wall-Mount Your Router

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Wall-Mount Your Router You can wall-mount your router using the wall-mounting holes on the bottom of your router. Note: We recommend using M3 x 20 mm screws. Figure 8. Bottom of the RAXE450 router and RAXE500 router To wall-mount your router: 1.

  • Page 19: Chapter 2 Connect To The Network And Access The Router

    Connect to the network and access the router You can connect to the router’s WiFi networks or use a wired Ethernet connection. This chapter explains the ways you can connect and how to access the router and log in. The chapter contains the following sections: •...

  • Page 20: Connect To The Network

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Connect to the network You can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 21: Types Of Logins

    WiFi network name (SSID) and password for WiFi access. This information is on the router label. • NETGEAR account login. The free NETGEAR account that you need to register your router and manage your subscriptions. If you do not own a NETGEAR account, you can create one.

  • Page 22: Use A Web Browser To Access The Router

    Internet. When you start an Internet application, your router automatically logs you in. The NETGEAR installation assistant runs on any device with a web browser. Installation and basic setup takes about 15 minutes to complete. Connect to the network and...
  • Page 23 4. Follow the onscreen instructions. The router connects to the Internet. 5. If the browser does not display the NETGEAR installation assistant, do the following: • Make sure that the computer is connected to one of the LAN Ethernet ports or over WiFi to the router.

  • Page 24: Log In To The Router

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Log in to the router When you first connect to your router and launch a web browser, the browser automatically displays the router web interface. If you want to view or change settings for the router later, you can use a browser to log in to the router web interface.

  • Page 25: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow your router to detect the Internet connection automatically when you first access the router web interface. You can also customize and manually specify your Internet settings. This chapter contains the following sections: •...

  • Page 26: Use The Internet Setup Wizard

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. The Setup Wizard is not the same as the pages that display the first time you connect to your router to set it up.
  • Page 27 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 28: Specify An Internet Connection That Uses A Login

    Your settings are saved. 13. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 160. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1.
  • Page 29 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. In the WAN Preference section, select one of the following options: • Internet Port (1 Gbps). Select this option if you connected a modem to the Internet port on your router. • Multi-Gig Port (2.5/1 Gbps). Select this option if you want to use the Multi-Gig port for your Internet connection.

  • Page 30: Manage A Multi-Gig Internet Connection

    16. Click the Apply button. Your settings are saved. 17. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see You cannot access the Internet on page 160. Manage a Multi-Gig Internet connection If your ISP offers Internet speeds up to 1 Gbps, use the Internet port to connect the router to your modem.

  • Page 31: Get Multi-Gig Internet With The Multi-Gig Port

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router • Ethernet 1 port. If you do not aggregate the Internet port and Ethernet port 1 on the router, you can use Ethernet port 1 as a LAN port. Get Multi-Gig Internet With the Multi-Gig Port The Multi-Gig port on your router is an Ethernet port capable of speeds of up to 2.5...

  • Page 32: Specify Ipv6 Internet Connections

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Note: For information about port aggregation to a LAN device, see Manage Ethernet Port Aggregation to a LAN Device on page 96. To set up Internet port aggregation, you need the following: • A service provider that offers an Internet speed that’s over 1 Gbps.

  • Page 33: Requirements For Entering Ipv6 Addresses

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To set up an IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
  • Page 34 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 35: Set Up An Ipv6 6To4 Tunnel Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up an IPv6 6to4 tunnel Internet connection The remote relay router is the router to which your router creates a 6to4 tunnel. Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection.

  • Page 36: Set Up An Ipv6 Pass-Through Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 8. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.

  • Page 37: Set Up An Ipv6 Fixed Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up an IPv6 fixed Internet connection To set up a fixed IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.

  • Page 38: Set Up An Ipv6 Dhcp Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.

  • Page 39: Set Up An Ipv6 Pppoe Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6. (Optional) In the User Class (If Required) field, enter a host name.
  • Page 40 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 41: Use Auto Config For An Ipv6 Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). 10. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface.
  • Page 42 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface.

  • Page 43: Set Up An Ipv6 6Rd Internet Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up an IPv6 6rd Internet connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider’s IPv4 network. 6rd uses the service provider’s own IPv6 address prefix. This limits the operational domain of 6rd to the service provider’s network and is under direct control...

  • Page 44: Manage The Mtu Size

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. 6. Select an IPv6 Domain Name Server (DNS) Address radio button: •...
  • Page 45 “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...

  • Page 46: Change The Mtu Size

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Table 2. Common MTU sizes (Continued) Application 1458 Used in PPPoA environments. 1436 Used in PPTP environments or with VPN. Change the MTU size To change the MTU size: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 47: Chapter 4 Control Access To The Internet

    The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter contains the following sections: • Manage NETGEAR Armor • Enable access control to allow or block access to the Internet • Use keywords to block Internet sites •...

  • Page 48: Manage Netgear Armor

    Manage NETGEAR Armor Your router supports NETGEAR Armor. After you start your subscription, NETGEAR Armor protects your home network from potential cyber threats and provides complete data protection, advanced threat defense, webcam protection, multilayer ransomware protection, anti-phishing, safe files, secure browsing, rescue mode, anti-fraud, and anti-theft.

  • Page 49: Enable Access Control To Allow Or Block Access To The Internet

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Enable access control to allow or block access to the Internet You can use access control to block or allow access to the Internet through your router. To set up access control: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 50: Use Keywords To Block Internet Sites

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The list displays. 8. To allow the WiFi-enabled computer or mobile device you’re currently using to continue to access the Internet, select the check box next to your computer or device, and click the Allow button.

  • Page 51: Delete Keywords From The Blocked List

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router For example: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify the domain suffix (for example, .com) if you want to block only sites with a domain suffix such as .com. In such a situation, sites with domain suffixes such as .edu and .gov are still allowed.

  • Page 52: Block Services From The Internet

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Block services from the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. Note: Service blocking only works for website URLs that begin with http:// only. It does not work for URLs that begin with https://.

  • Page 53: Prevent Blocking On A Trusted Computer

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router If the service uses a single port number, enter that number in both fields. To find out which port numbers the service or application uses, you can contact the publisher of the application, ask user groups or newsgroups, or search on the Internet.

  • Page 54: Manage Network Access Control Lists

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Manage network access control lists You can manage network access control lists (ACLs) that block or allow access to the Internet through your router. To manage devices that are allowed or blocked: 1. Launch a web browser from a computer or mobile device that is connected to the router network.

  • Page 55: Set Up Security Event Email Notifications

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To schedule blocking: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
  • Page 56 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 4. Select ADVANCED > Security > E-mail. The E-mail page displays. 5. Select the Turn E-mail Notification On check box. 6. In the Send to This E-mail Address field, type the email address to which logs and alerts are to be sent.

  • Page 57: Chapter 5 Manage Network Settings

    Manage Network Settings You can customize the router’s network settings. We recommend that you install the router and connect it to the Internet before you change its network settings. This chapter contains the following sections: • View or change the WAN settings •...
  • Page 58 • Set Up the Router in Bridge Mode • Manage Ethernet Port Aggregation to a LAN Device...

  • Page 59: View Or Change The Wan Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router View or change the WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 60: Set Up A Default Dmz Server

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router • Disable SIP ALG. Some voice and video communication applications do not work well with the SIP ALG. Disabling the SIP ALG might help your voice and video applications to create and accept a call through the router.

  • Page 61: Change The Router's Device Name

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. Select the Default DMZ Server check box. 6. Type the IP address. 7. Click the Apply button. Your settings are saved. Change the Router’s Device Name The router’s default device name is based on its model number. This device name displays in the file manager when you browse your network.
  • Page 62 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router These addresses are part of the designated private address range for use in private networks and are suitable for most applications. If your network requires a different IP addressing scheme, you can change these settings.

  • Page 63: Specify The Ip Addresses That The Router Assigns

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router • RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting. 8. Click the Apply button. Your settings are saved.

  • Page 64: Disable The Dhcp Server Feature In The Router

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range. This IP address must be in the same subnet as the router.

  • Page 65: Manage Reserved Lan Ip Addresses

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The LAN Setup page displays. 5. Clear the Use Router as DHCP Server check box. 6. Click the Apply button. Your settings are saved. 7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the computers can access the router.

  • Page 66: Edit A Reserved Ip Address

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 8. Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.

  • Page 67: Use The Wps Wizard For Wifi Connections

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Setup > LAN Setup.

  • Page 68: Specify Basic Wifi Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Specify basic WiFi settings The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the router label.

  • Page 69: Change The Wifi Mode

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router label. If you change the name, make sure to write down the new name and keep it in a safe place.
  • Page 70 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time you logged in. The user name and password are case-sensitive.

  • Page 71: Change The Wifi Mode If Ax Wifi Is Disabled

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 7. In the Wireless Network (6 GHz a/n/ac/ax) section, select a WiFi mode from the Mode menu. • Up to 600 Mbps. This mode allows 802.11ax, 802.11ac, 802.11n, and 802.11a devices to join the selected WiFi network in the 6 GHz band of the network, but limits 802.11ax, 802.11ac and 802.11n devices to functioning at up to 600 Mbps.
  • Page 72 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. In the Wireless Network (2.4 GHz b/g/n/ax) section, select a WiFi mode from the Mode menu. • Up to 54 Mbps. This mode allows 802.11ax, 802.11n, 802.11g, and 802.11b devices to join the selected WiFi network in the 2.4 GHz band of the network, but limits 802.11ax and 802.11n devices to functioning at up to 54 Mbps.

  • Page 73: Change The Wifi Password Or The Wifi Security

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Change the WiFi password or the WiFi security The WiFi password is different from the admin password that you use to log in to the router. Your router comes with preset security settings. We recommend that you use the preset security settings, but you can change the settings.
  • Page 74 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. To change the WiFi security for the 2.4 GHz or 5 GHz WiFi network, select a Security Options radio button: • None. An open WiFi network that does not provide any security. Any WiFi device can join the WiFi network.

  • Page 75: Set Up A Guest Wifi Network

    WiFi network. The router provides three default guest WiFi networks with the following names (SSIDs): • 2.4 GHz guest WiFi network SSID. NETGEAR-Guest • 5 GHz guest WiFi network SSID. NETGEAR-5G-Guest • 6 GHz guest WiFi network SSID. NETGEAR-6G-Guest By default, these networks are configured as open networks without security but are disabled.
  • Page 76 • Guest Wireless Network Name (SSID). The SSID is the 2.4 GHz, 5 GHz, or 6 GHz guest WiFi network name. The default 2.4 GHz SSID is NETGEAR-Guest. The default 5 GHz SSID is NETGEAR-5G-Guest. The default 6 GHz SSID is NETGEAR-6G-Guest.

  • Page 77: Control The Wifi Radios

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router network support WPA3, we recommend that you use this type of security. To use WPA3 security, in the Password (Network Key) field, enter a phrase of 8 to 64 characters. To join the 2.4 GHz, 5 GHz, or 6 GHz guest WiFi network, a user must enter this password.

  • Page 78: Enable Or Disable The Wifi Radios

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Enable or disable the WiFi radios If you used the WiFi On/Off button to turn off the WiFi radios, you can’t log in to the router to turn them back on. You must press the WiFi On/Off button again for two seconds to turn the WiFi radios back on.

  • Page 79: Enable Or Disable 20/40 Mhz Coexistence For The 2.4 Ghz Radio.79

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 80: Enable Or Disable Ofdma

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The Wireless Setup page displays. 5. In the Wireless Network (2.4Ghz b/g/n/ax section, select or clear the Enable 20/40 MHz check box. Selecting this check box enables 20/40 MHz coexistence and clearing this check box disables 20/40 MHz coexistence.

  • Page 81: Change The Transmission Power Control

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 4. Select Wireless. The Wireless Setup page displays. 5. Select or clear the Enable OFDMA in 2.4GHz check box. Selecting this check box turns on OFDMA in the 2.4 GHz radio band and clearing this check box turns off OFDMA in the 2.4 GHz radio band.

  • Page 82: Set Up A Wifi Schedule

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. In the Wireless Network (2.4 GHz b/g/n/ax) section, select a percentage from the Transmit Power Control menu. 6. In the Wireless Network (5 GHz a/n/ac/ax) section, select a percentage from the Transmit Power Control menu.

  • Page 83: Set Up The Router As A Wifi Access Point

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up the router as a WiFi access point You can set up the router to run as an access point (AP) on the same local network as another router. To set up the router as an AP: 1.

  • Page 84: Set Up A Bridge For A Port Group Or Vlan Tag Group

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up a bridge for a port group or VLAN tag group Some devices, such as an IPTV, cannot function behind the router’s network address translation (NAT) service or firewall. Based on what your Internet service provider (ISP) requires, for the device to connect to the ISP’s network directly, you can enable the...

  • Page 85: Set Up A Bridge For A Vlan Tag Group

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 7. Select a Wired Ports check box or a Wireless check box: • Wired Ports. If your device is connected to an Ethernet port on the router, select the Wired Ports check box that corresponds to the Ethernet port on the router to which the device is connected.

  • Page 86: Set Up An Iptv Port

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. Select the Enable VLAN/Bridge Setup check box. The page expands. 6. Select the By VLAN tag group radio button. The page expands. 7. Click the Add button. The Add VLAN Rule page displays.

  • Page 87: Manage Custom Static Routes

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To configure an IPTV port: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router user name and password.

  • Page 88: Set Up A Static Route

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router As an example of when a static route is needed, consider the following case: • Your main Internet access is through a cable modem to an ISP. • Your home network includes an ISDN router for connecting to the company where you are employed.

  • Page 89: Edit A Static Route

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. In the Route Name field, type a name for this static route (for identification purposes only). 7. To limit access to the LAN only, select the Private check box. If the Private check box is selected, the static route is not reported in RIP.

  • Page 90: Delete A Static Route

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. In the table, select the radio button for the route. 6. Click the Edit button. The Static Routes page adjusts. 7. Edit the route information. 8. Click the Apply button. Your settings are saved.

  • Page 91: Enable Or Disable Airtime Fairness

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 92: Enable Or Disable Mu-Mimo

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 5. Scroll down below the WPS Settings section and select or clear the Enable AIRTIME FAIRNESS check box. Selecting this check box enables airtime fairness. Clearing this check box disables airtime fairness. 6. Click the Apply button.

  • Page 93: Enable Or Disable Smart Connect

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Enable or disable Smart Connect Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password).

  • Page 94: Improve Network Connections With Universal Plug And Play

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Improve network connections with Universal Plug and Play Universal Plug and Play (UPnP) helps devices such as Internet appliances and computers access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.

  • Page 95: Set Up The Router In Bridge Mode

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router hops, which should be fine for most home networks. If you notice that some devices are not being updated or reached correctly, it might be necessary to increase this value. 8. Click the Apply button.

  • Page 96: Manage Ethernet Port Aggregation To A Lan Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Wireless Settings page displays. 5. Select the use other operation mode check box. 6. Select the Enable Bridge Mode radio button. 7. Click the setup bride mode wireless settings button.

  • Page 97: Set Up Ethernet Port Aggregation To A Lan Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Ethernet ports 3 and 4 on your router, and then connect these port to the two aggregated ports on the LAN device. If you do not configure port aggregation in this order, a network loop occurs, and your network might be shut down.

  • Page 98: View Or Change The Router Ethernet Port Aggregation Mode.98

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. d. Select ADVANCED > Advanced Setup > Ethernet Port Aggregation.
  • Page 99 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The Ethernet Port Aggregation page displays. The Ethernet Port Aggregation Status field shows whether port aggregation is active: • Inactive. No link aggregation LAN device is connected to Ethernet ports 3 and 4 on your router.

  • Page 100: Chapter 6 Manage Your Router

    Manage Your Router This chapter describes the router settings for administering and maintaining your router and home network. The chapter contains the following sections: • Update the router firmware • Change the admin password • Enable admin password recovery • Recover the admin password •...

  • Page 101: Update The Router Firmware

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Update the router firmware You can log in to the router and check if new firmware is available, or you can manually load a specific firmware version to your router. Check for new firmware and update the router The router firmware (routing software) is stored in flash memory.

  • Page 102: Manually Upload Firmware To The Router

    To manually upload a firmware file to your router: 1. Download the firmware for your router from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. Note: The correct firmware file uses an .img or .chk extension.

  • Page 103: Change The Admin Password

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Change the admin password The admin password is the one you specified the first time you logged in. You can change this password. Note: The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.

  • Page 104: Recover The Admin Password

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 105: View Information About The Router And The Internet And Wifi Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 9. With your recovered password, log in to the router. View information about the router and the Internet and WiFi settings You can view router information, the Internet port status, and WiFi settings.

  • Page 106: Display The Statistics Of The Internet Port

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Display the statistics of the Internet port To display the statistics of the Internet port: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net.

  • Page 107: Check The Internet Connection Status

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set Interval button. To stop the polling entirely, click the Stop button. Check the Internet connection status To check the Internet connection status: 1.

  • Page 108: View And Manage Logs Of Router Activity

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. To release (stop) the Internet connection, click the Release button. 7. To renew (restart) the Internet connection, click the Renew button. 8. To exit the screen, click the Close Window button. View and manage logs of router activity The logs are a detailed record of the websites you accessed or attempted to access and many other router actions.

  • Page 109: View Devices Currently On The Network

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router You must set up email notifications in order to receive the logs. The router to emails the logs to the address that you specified when you set up email notifications. For more information, see Set up security event email notifications on page 55.
  • Page 110 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To monitor Internet traffic: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 111: Manage The Router Configuration File

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 10. Click the Apply button. The Internet Traffic Statistics section helps you to monitor the data traffic. 11. To update the Traffic Statistics section, click the Refresh button. 12. To display more information about the data traffic on your router and to change the poll interval, click the Traffic Status button.

  • Page 112: Restore The Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To erase the settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 113: Connect To Your Router With Anywhere Access

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The file is uploaded to the router and the router restarts. WARNING: Do not interrupt the restoration process. Connect to your router with Anywhere Access The Anywhere Access feature on the Nighthawk app allows you to connect to your router when you're away from home and change its settings.

  • Page 114: Set Your Time Zone

    7. Click the Apply button. Your settings are saved. Set the NTP Server By default, the router uses the NETGEAR NTP server to sync the network time. You can change the NTP server to your preferred NTP server. To set the NTP server: 1.
  • Page 115 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 116: Specify Readydlna Media Server Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Specify ReadyDLNA Media Server Settings By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360 and PlayStation. To specify media server settings: 1.

  • Page 117: Return The Router To Its Factory Default Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Return the router to its factory default settings Under some circumstances (for example, if you lost track of the changes that you made to the router settings or you move the router to a different network), you might want to erase the configuration and reset the router to factory default settings.
  • Page 118 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To erase the settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 119: Chapter 7 Share Usb Storage Devices Attached To The Router

    • View network folders on a storage device • Add a network folder on a USB storage device • Edit a network folder on a USB storage device • Safely remove a USB storage device For more information about ReadySHARE features, visit netgear.com/readyshare.

  • Page 120: Usb Device Requirements

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router USB device requirements The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit kb.netgear.com/app/answers/detail/a_id/18985/~/readyshare-usb-drives-compatibility-list. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB storage device.

  • Page 121: Access A Storage Device Connected To The Router From A Windows-Based Computer

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Access a storage device connected to the router from a Windows-based computer To access the USB storage device from a Windows-based computer: 1. Connect a USB storage device to a USB port on your router.

  • Page 122: Access A Storage Device That Is Connected To The Router From A Mac

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. Right-click the USB device and select Map network drive. The Map Network Drive window opens. 7. Select the drive letter to map to the new network folder. 8. Click the Finish button. The USB storage device is mapped to the drive letter that you specified.

  • Page 123: Enable Ftp Access Within Your Network

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. Click the Connect button. A window automatically opens and displays the files and folders on the USB storage device. Enable FTP access within your network File Transfer Protocol (FTP) lets you download (receive) and upload (send) large files faster.

  • Page 124: Add A Network Folder On A Usb Storage Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > USB Functions > ReadySHARE Storage.

  • Page 125: Edit A Network Folder On A Usb Storage Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router The USB Storage (Advanced Settings) page displays. 5. In the Available Network Folders section, select the USB storage device. If a single device is attached to the USB port, the radio button is selected automatically.

  • Page 126: Safely Remove A Usb Storage Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
  • Page 127 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 7. Physically disconnect the USB storage device. Share USB Storage Devices User Manual Attached to the Router...

  • Page 128: Chapter 8 Use Dynamic Dns To Access Usb Storage Devices

    Use Dynamic DNS to Access USB Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access a USB device that's connected to a USB port on the router when you’re not home. This chapter contains the following sections: •...

  • Page 129: Set Up And Manage Dynamic Dns

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up and manage Dynamic DNS Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most ISPs use dynamically assigned IP addresses. This means that the IP address can change at any time. You can use the IP address to access your network remotely, but most people don’t know what their IP addresses are or when this number...

  • Page 130: Your Personal Ftp Server

    With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set up a new Dynamic DNS account on page 131.

  • Page 131: Set Up A New Dynamic Dns Account

    12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS account that you already created If you already created a Dynamic DNS account with NETGEAR, No-IP, or DynDNS, you can set up the router to use your account.

  • Page 132: Change The Dynamic Dns Settings

    • No-IP account or DynDNS account. In the User Name field, type the user name for your account. • NETGEAR account. In the Email field, type the email address for your account. 10. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 133: Access Usb Storage Devices Through The Internet

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To change your settings: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.

  • Page 134: Chapter 9 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter contains the following sections: • Set up a VPN connection •...

  • Page 135: Set Up A Vpn Connection

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up a VPN connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. This type of VPN access is called a client-to-gateway tunnel. The computer is the client, and the router is the gateway.

  • Page 136: Install Openvpn Software

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 6. To change the service type, scroll down and select the TCP radio button. 7. To change the port, scroll down to the Service Port field, and type the port number that you want to use.
  • Page 137 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. 10. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file. 11. Click the Next button. 12. Read the License Agreement and click the I Agree button.
  • Page 138 For a client device with Windows 64-bit system, the VPN client is installed at C:\Program files\OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel >...

  • Page 139: Install Openvpn Software On Your Mac Computer

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick.

  • Page 140: Install Openvpn Software On An Ios Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Install OpenVPN software on an iOS device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device: 1.

  • Page 141: Use A Vpn Tunnel On Your Windows Computer

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To install VPN client software on an Android device: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.
  • Page 142 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either for your home network or for the network with the client VPN computer.

  • Page 143: Use Vpn To Access The Router's Usb Device And Media

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Use VPN to access the router’s USB device and media To access a USB device and download files from your Windows-based computer using VPN: 1. On your Windows-based computer, open the Windows file manager and select Network.

  • Page 144: Set Up Vpn Client Internet Access In The Router

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Set up VPN client Internet access in the router By default, the router is set up to allow VPN connections only to your home network, but you can change the settings to allow Internet access. Accessing the Internet remotely through a VPN might be slower than accessing the Internet directly.

  • Page 145: Use A Vpn Tunnel To Access Your Internet Service At Home

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To allow VPN clients to access only your home network: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.
  • Page 146 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 4. When the VPN connection is established, launch your Internet browser. Use VPN to Access Your Network User Manual...

  • Page 147: Chapter 10 Manage Port Forwarding And Port Triggering

    Manage port forwarding and port triggering You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter contains the following sections: • Manage port forwarding to a local server •...

  • Page 148: Manage Port Forwarding To A Local Server

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 149: Add A Custom Port Forwarding Service

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 11. Click the Add button. The service displays in the menu. Add a custom port forwarding service The router lists default services and applications that you can use in port forwarding rules. If the service or application is not predefined, you can add a port forwarding rule with a custom service or application.

  • Page 150: Edit A Port Forwarding Service

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router You can enter a port range and fixed ports in one rule, for example, external (30–50, 78, 100–102), internal (40–60, 99, 200–202). With this rule, external ports 30–50 are forwarded to internal ports 40–60.

  • Page 151: Delete A Port Forwarding Entry

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 152: How The Router Implements The Port Forwarding Rule

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 153: Add A Port Triggering Service

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens.

  • Page 154: Enable Port Triggering

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Enable port triggering To enable port triggering: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3. Enter the router admin user name and password.
  • Page 155 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router also allow incoming traffic on port 113 to reach the originating computer.” The following sequence shows the effects of this port triggering rule: 1. You open an IRC client program to start a chat session on your computer.

  • Page 156: Chapter 11 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...

  • Page 157: Quick Tips

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network If you must restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router.

  • Page 158: Troubleshoot With The Leds

    • Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. • If the Power LED blinks slowly and continuously, the router firmware is corrupted.

  • Page 159: Internet Or Ethernet Lan Port Leds Are Off

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router If all LEDs are still lit one minute after power-up, do the following: • Cycle the power to see if the router recovers. • Press and hold the Reset button to return the router to its factory settings.

  • Page 160: You Cannot Access The Internet

    IP address, you don’t need to reset the router to factory default settings. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.
  • Page 161 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. Enter http://www.routerlogin.net. A login window opens. 4. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 162: Troubleshoot Internet Browsing

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address. • You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet, you no longer need to run that software after installing your router.

  • Page 163: Troubleshoot Wifi Connectivity

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Troubleshoot WiFi connectivity If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem: • Does the WiFi device or computer that you are using find your WiFi network? If not, check the WiFi LED on the router.

  • Page 164: Test The Path From A Windows-Based Computer To A Remote Device

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router To ping the router from a Windows-based computer: 1. From the Windows toolbar, click the Start button and select Run. 2. In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net...
  • Page 165 Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router 3. If you do not receive replies, check the following: • Check to see that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel.

  • Page 166: Chapter 12 Supplemental Information

    Supplemental Information This chapter includes technical information about your router. The chapter contains the following topics: • Factory settings • Technical specifications...

  • Page 167: Factory Settings

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Factory settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds.

  • Page 168: Technical Specifications

    Nighthawk AXE1000/AXE11000 Tri-Band WiFi 6E Router Table 3. Factory default settings (Continued) Feature Default setting Transmission speed Auto Note: Maximum wireless signal rate derived from IEEE Standard 802.11 a/b/g/n/ac/ax specifications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.
  • Page 169 Note: Maximum wireless signal rate derived from IEEE 802.11 a/b/g/n/ac/ax specifications. Actual data throughput and wireless coverage will vary and may be lowered by network and environmental conditions, including network traffic volume and building construction. NETGEAR makes no representations or warranties about this product’s compatibility with AX standards. RAXE450: •...

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