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Introduction
This chapter starts out with statements about your MiniArray
section, Tech Support, should be read carefully if you have questions or problems with your
MiniArray
MiniArray
require service.
Limited Warranty
Multi-Tech Systems, Inc. ("MTS") warrants that its products will be free from defects in
material or workmanship for a period of two years from the date of purchase, or if proof of
purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER
WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED. This warranty does not apply to any products which have been damaged by
lightning storms, water, or power surges or which have been neglected, altered, abused,
used for a purpose other than the one for which they were manufactured, repaired by the
customer or any party without MTS's written authorization, or used in any manner
inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or
replacement of any products which prove to be defective within the warranty period, or, at
MTS's option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS's factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR
DEFECTIVE PRODUCTS.
Warranty Addendum on Service for North American
Products
In the event that service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory (Multi-Tech Systems, Inc., 2205 Woodale Drive, Mounds View, MN
55112, Attn: Repairs, Serial #_____). A Returned Materials Authorization (RMA) is not
required. Return shipping charges (surface) will be paid by MTS. Please include, inside the
shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or
purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected products.
Please refer to our Overnight Replacement Agreement for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification
that the product is defective, etc., to our Technical Support department at 1-800-972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to
our Repair Accounting department at (800) 328-9717 or (763) 717-5631.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
38
III
. It includes the technical support telephone numbers, space for recording your
III
information, and an explanation of how to send in your MiniArray
III
's 2-year warranty. The next
III
should you
MA6
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