Mackie X.200 User Manual page 77

Service for Mackie products is available at a factory-
authorized service center. Service for Mackie prod-
ucts living outside the United States can be obtained
through local dealers or distributors.
If your Digital X Bus needs service, follow these
instructions:
1. Review the preceding troubleshooting sugges-
tions. Please.
2. Call Tech Support at 1-800-898-3211, 7 am to
5 pm PST, to explain the problem and obtain a
Service Request Number. Have your Digital X
Bus' serial number ready. You must have a Service
Request Number before you can obtain service.
3. Pack the Digital X Bus in its original pack-
age, including endcaps and box. This is VERY
IMPORTANT. Mackie is not responsible for any
damage that occurs due to non-factory packaging.
4. Include a legible note stating your name, ship-
ping address (no P.O. boxes), daytime phone
number, Service Request Number, and a detailed
description of the problem, including how we can
duplicate it.
5. Write the Service Request Number in BIG PRINT
on top of the box. Units sent without a Service
Request Number will be refused.
6. Tech Support will tell you where to ship the
Digital X Bus for repair. We suggest insurance
for all forms of cartage.
7. We'll try to fi x the Digital X Bus within three
to fi ve business days. Ask Tech Support for the
latest turn-around times when you call for your
Service Request Number. The mixer must be
packaged in its original packing box, and must
have the Service Request Number on the box.
Once it's repaired, we'll ship it back the same
way in which it was received. This paragraph
does not necessarily apply to non-warranty
repair.
Note: You must have a sales receipt from an Au-
thorized Mackie Dealer to qualify for a warranty
repair.