Empire Comfort Systems VFPC20IN73N-2 Installation Instructions And Owner's Manual page 38

INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
PROBLEM OBSERVED
Gas odor during setup
Gas odor before first ignition
Fireplace is "on" but no flame and
pilot is not trying to light
Pilot will not ignite, or will not stay
lit
Pilot continues to spark when pilot
is lit.
Burner takes too long to fully light
Burner does not light but pilot
remains on
Page 38
POSSIBLE CAUSE
Gas Leak
Loose gas line connections
Loose electrical connections
(Optional) Receiver batteries bad
(Optional) Receiver not sync with remote
Gas Line Valve turned "off"
Control module in "lockout"
Battery voltage low
Pilot igniter/sensor is dirty
Pilot not grounded well
Sensor Wire loose
Pilot gas pressure incorrect
Pilot Gas Line bent or kinked
Faulty pilot, Sensor bent
Faulty valve
Battery voltage low
Not enough gas to pilot
Low Gas Pressure
Pilot igniter/sensor is dirty
Pilot not grounded well
Draft in firebox
Pilot sensor has been bent
Low gas pressure
Clogged or dirty carryover/burner ports
Blocked orifice
Faulty valve
Loose electrical connections
Low gas pressure
Clogged or dirty burner ports
Blocked orifice
Loose wire connections
(Optional) Receiver not sync with remote
(if optional remote) battery too low
(if optional remote) remote not controlling
burner
Faulty pilot
Faulty valve
CORRECTIVE MEASURE
What To Do If You Smell Gas
• Do not try to light any appliance.
• Do not touch any electrical switch;
• Do not use any phone in your building.
• Immediately call your gas supplier from a
neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire
department.
Check connections with leak detecting solution
Check connections with wiring diagram
Install new batteries
Sync receiver with remote. See page 34.
Turn shutoff valve to "open" position
Turn fireplace "off" for 2 minutes and then back "on"
Check voltage. Replace batteries if low.
Clean flame sensor and pilot igniter. See
maintenance pages 29 and 30.
Check ground connections
Check sensor wire terminals
Adjust gas pressure
Replace pilot tube
Replace Pilot
Replace Valve
Check voltage. Replace batteries if low.
Wait for pilot flame to strengthen
Check pressures. See pages 18 and 19.
Clean pilot. See maintenance pages 29 and 30.
Check ground connections
DV: vent restrictor not installed VF: redirect draft
from room or wall
Replace pilot
Check gas supply pressure
Clean ports
Check orifice opening
Replace valve
Check connections with wiring diagram
Check gas supply pressure
Clean burner ports
Check orifice opening
Check valve/control module connections
Sync receiver with remote. See page 34.
Change batteries
Re-learn remote box and handheld remote
Replace pilot
Replace valve
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