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Trouble shooting
This guide of trouble shooting is for general help only. Authorised representatives or qualified electricians of Kohler
Company shall be able to solve all electrical failures. If you want to know about the service of warranty, please
contact local dealers or wholesalers.
Troubles
1. Toilet does not work
A. Power failure
B. Plug not connected or no power to socket
C. The leakage circuit breaker at cable plug can not
D. Product is at standby mode
2. Toilet can not flush A. Water failure
B. Tee valve for water supply is closed
C. Power failure
D. Product is at standby mode
E. Wash mode is in progress
F. Auto-flushing is deactivated
3. Emergency flush
A. Spare battery pack is low
is not working
4. Toilet is not clean
A. Filter screen is blocked
after flushing
B. Water pressure is insufficient
C. Water pump is not working
5.
A. Water failure
Wash mode is
abnormal
B. Tee valve for water supply is closed or not opened
C. Product is at standby mode
D. Not yet seated or current sitting posture unable
E. Filter screen is blocked
F. Water pressure is insufficient
G. The toilet is in the process of flushing
6. Flushing mode
A. Flushing mode stops automatically after
stops in the
operation process
B. The seat is unable to sense human body
7. The wash mode
A. The seat is covered by foreign matters or the
runs even when no
one is sitting on the
toilet.
8. Dryer fan stops in
A. The dryer fan stops automatically after continuous
. the operation
B. The seat is unable to sense human body
process
Kohler Co.
Possible reasons
reset
completely
to be sensed by the seat
continuous flushing for 5 minutes
seat is wet
usage for 4 minutes
Suggestions and measures
A. Wait until the power is restored
B. Insert the plug or detect the power socket
C. Press Reset button on the plug
D. Press Power button at the side. Wake up the
product
A. Wait until the water supply is restored
B. Open the tee valve for water supply
C. Wait until the power is restored or hold and
press auxiliary flush button on toilet side
panel, or flush by using the basin.
D. Press Power button on the side to wake up the
product
E. Do it after the operation at wash mode is
completed
F. Refer to "Guide on setting of remote controller"
A. Contact Kohler service department to
replace battery pack
A. Refer to "Washing of filter screen"
B. Check if all tee valves are opened. If not, please
open;Check if the inlet hoses are bent. If so,
adjust the hoses.
C. Reload power. Contact Kohler service
department if such problem occurred again
A. Wait until the water supply is restored
B. Fully open the tee valve for water supply
C. Press Power button at the side to wake up the
product
D. Sit on or adjust your sitting posture
E. Refer to the section of "Washing the filter
screen"
F. Check if the inlet hoses are bent. If so,adjust
the hoses.
G. Flush again after this flushing is completed.
A. If necessary, press the flushing button again.
B. Adjust your sitting posture or sit on the toilet
again.
A. Remove the foreign matters or dry the seat
A. If necessary, press the Dryer button again
B. Adjust your sitting posture or sit on the toilet
again.
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1332623-T01-H
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