Lexmark CS827 User Manual page 105

Troubleshooting
Action
Step 1
a
Remove the tray.
b
Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c
Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d
Insert the tray.
e
Resend the print job.
Is the print still crooked or skewed?
Step 2
a
Check if you are printing on a supported paper.
b
Resend the print job.
Is the print still crooked or skewed?
Repeating defects
)
)
)
Note: Before solving the problem, print the Maintenance Defect Ruler from the Troubleshooting section of
the Settings menu.
Action
Step 1
a
Print the quality sample pages.
From the home screen, touch Settings > Troubleshooting >
Basic Print Quality Samples.
b
Determine how many colors have defects.
Is only one color affected?
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Go to step 3.
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