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7.2 Troubleshooting
PROBLEM
Dishwasher will not start
Buttons beep and do not
respond
Water in base of dishwasher
after cycle has finished
Foam inside dishwasher
Poor wash performance
7 FAULT DIAGNOSTICS
POSSIBLE CAUSE
No power
The door is not closed
Start/Pause button has not
been pressed
Water tap is not turned on
Blocked strainer in the water
hose
Keylock is activated
Keylock is activated
Door is not closed
Drain hose is kinked
Pump is jammed
The drain filter is blocked
Incorrect detergent used
Too much egg in the wash load
Rinse aid dosage level too high
Rinse aid spill not been wiped
up
Spray arm jammed
Spray arm clogged with food
particles
Detergent not being dispensed
into wash
Not enough detergent being
used for soil level
Incoming water hardness very
high
Dishes incorrectly loaded
Incorrect wash cycle being used
WHAT TO DO
Ensure the dishwasher is
plugged in and power supply is
on at the wall.
Check fuse/electrical supply
Check the door is closing.
Check door switch.
Check button is operating.
Ensure tap is turned on.
Check valve operation.
Check water supply to valve and
clean out filter if required.
Check keylock has not been
activated.
Cancel Keylock feature.
Check door is closed.
Check drain hose is not
damaged.
Check pump operation and
drain flow.
Check drain filter.
Ensure the customer is using
the correct detergent.
Advise customer to use more
detergent to help reduce
foaming.
Check rinse aid level.
Advise all spills should be wiped
up as will foam with cold water.
Check spray arm is free
to rotate and there is no
obstruction.
Check the spray arms are clean
and water can spray through
nozzles.
Check detergent dispenser is
operating and not clogged.
Advise customer to increase
detergent level.
increase detergent level.
Advise customer to try a 3 in 1
detergent tablet, as these can
help improve wash performance
in hard water situations.
advise customer to follow
stacking recommendations in
user guide.
Advise to use wash cycle that
suits soil level.
27
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