Download Process; Outline; Feedback - Ingenico i6780 User Manual

Download Process

11.4

Outline

11.4.1
The download process is as follows:
1. Ensure that all Ingenico 6780 terminals operating in the store are running the same
levels of software. If they are not, take note of the software levels (see
Numbers" on page 18), then check with your account manager before proceeding to
see if additional testing is necessary.
2. Install all of the necessary Ingenico download utility and EFT files to the proper
directory on the store controller or server.
3. From the store controller, initiate the download.
4. Sign onto each cash register that has an Ingenico 6780 terminal attached to it. The
store controller will check for Ingenico 6780 EFT version levels. If the EFT version
levels differ from the Ingenico 6780, the store controller will detect that and
automatically update the software.
Note: For stores that operate 24 hours, the process involves going to one unused register
at a time, until every cash register and every Ingenico 6780 terminal is upgraded.
Ask store management for cashier assistance to prevent interruption of store
operations and facilitate awareness of progress.
While the download is in process at a terminal, it cannot be used to process
transactions.

Feedback

11.4.2
Depending on your cash register configuration, the i6780 terminal may not be used if
PROGxxxx/PARMxxxx is displayed during download. If no message is displayed in the
cashier display, debit and credit transactions cannot be processed.
It is critical to execute a systematic incremental procedure in order to ensure consistency of
download on all units in store. For assistance in the preparation to implement a multiple-
unit simultaneous download procedure, please contact your Ingenico Project Manager.
If a power outage or glitch occurs during the download, or if you disconnect the
!
Ingenico 6780 terminal during the download, the terminal will cease to function. If
the disruption occurred during the upgrade of the System & Security Application,
the terminal will need to be sent to an authorized repair facility for recovery
(contact your project manager).
Monitor both the store controller and Ingenico 6780 terminal during the download process.
If the download fails, it will assist troubleshooting efforts to know at what point the download
failed and to record what error code displays on either the store controller or on the i6780
terminal display.
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"Finding Version
Chapter 11 IBMEFT Download
Section 11.4 Download Process