If You Have A Problem; Lubrication; Maintenance; Authorized Service - Hoover U5753900 Owner's Manual

Lubrication

The motor is equipped with bearings
that contain sufficient lubrication for the
life of the motor. The addition of lubricant
could cause damage. Therefore, do not
add lubricant to motor bearings.
The agitator is equipped with two ball
bearings that should be lubricated
periodically by a Hoover Factory
Service Center or an Authorized Hoover
Warranty Service Dealer (Depot).

Thermal protector

An internal thermal protector has been
designed into your cleaner to protect it
from overheating.
When the thermal protector activates,
the cleaner will stop running. If this
happens, proceed as follows:
1. Turn the cleaner OFF and discon-
nect it from the electrical outlet.
2. Check dirt cup pre-filter, HEPA
cartridge filter and secondary and final
filters for dirt accumulation.
3. Refer to "Clearing blockages"
section.
4. When cleaner is unplugged and
the motor cools for 30 minutes, the
thermal protector automatically resets
and cleaning may continue.
If the thermal protector continues to
activate after following the above steps,
your cleaner may need servicing (see
"Service" section).
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot) by:
• checking the Yellow Pages under
"Vacuum Cleaners - Household" OR -
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only)
OR -
• checking the Service section of The
Hoover Company on-line at
www.hoover.com
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton,
Ohio 44720, Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when
requesting information or ordering parts.
(The model number appears on the bot-
tom of the cleaner.)
Hoover Cleaning
Performance
This Hoover Cleaning Performance Sys-
tem is for comparing the relative pro-
gressive performance of Hoover
uprights only and not for comparison
with any other brands. The majority of
this rating is based upon the ASTM
International Carpet Cleaning Effective-
ness Test (ASTM Test F608). Other per-
formance factors include Hose Power
(ASTM Test F558), Surface Litter Clean-
ing, Hard Floor Cleaning, Edge Clean-
ing, Cleaning Width, and Air Filtration.
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse or tripped breaker
• Replace fuse or reset breaker
• Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector) (see
pg. 13).
Problem: Cleaner won't pick up
Possible cause
Possible solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Dirt cup full
• Empty dirt cup
• Incorrect carpet height setting
• Move nozzle control knob to lower
setting
• Blockage in air flow passage
• Clear blockage
• HEPA cartridge filter clogged
• Clean HEPA cartridge filter by either
tapping the side of the dirt cup or
removing the cartridge filter as de-
scribed in the "Filter assembly"
section.
• Pre-filter clogged
• Clean pre-filter as described in
"Filter assembly" section.
• Dirt cup not properly installed and
latched
• Position dirt cup properly and lock
latch (Fig. 3-4).
• Dirt cup lid not positioned properly
or missing
• Ensure that dirt cup lid is properly
positioned.
• Filter assembly not assembled
properly
• Ensure that filter assembly is
positioned properly (Figs. 3-8 to 3-10).
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
• Move nozzle control knob to a
higher setting
Problem: Cleaning tools won't pick up
Possible cause
Possible solution
• Cleaner handle not in upright
position
• Ensure that cleaner handle is locked in
upright position.
• Blockage in hose
• Clear blockage.
Problem: Visible dirt leaking through
final filter
Possible cause
Possible solution
• Filter assembly not installed
properly
• Remove filter assembly from dirt cup
and ensure that HEPA cartridge filter is
properly attached to pre-filter screen
and that entire filter assembly is
properly repositioned inside dirt cup.
(Figs. 3-5 through 3-10).
Problem: Dirt inside dirt cup stops
spinning
Note: Heavy debris may settle to the
bottom of the dirt cup and prevent the
dirt from spinning without affecting
cleaning performance. The cleaner can
continue to be used even if the dirt is not
spinning inside the dirt cup.
However, if the dirt does stop spinning
AND there is a noticeable decrease of
performance, check the items under
"Cleaner won't pick up".
Problem: Powered hand tool (some
models) brush roll won't turn
Possible cause
Possible solution
• Too much pressure being applied to
tool
• Continue using tool applying light
pressure.
• Blockage in turbine channel
• Remove blockage.
Continued
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