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10. Warranty
Models
EX08DT, EX11DT, EX17DT, EX22DT, EX38DT
What is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the
product is installed and operated according to Rinnai written installation instructions, subject to the
terms within this Limited Warranty document. This Limited Warranty applies only to products that are
installed correctly in the United States and Canada. Improper installation may void this Limited
Warranty. It is recommended that a trained and qualified professional who has attended a Rinnai
installation training class complete your installation. This Limited Warranty coverage, as set out in
the table below, extends to the original purchaser and subsequent owners, but only while the product
remains at the site of the original installation, and terminates if the product is moved or reinstalled at
a new location.
Item
Heat Exchanger
All Other Parts
Reasonable Labor
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defective in
materials or workmanship as set forth in the above table. Rinnai will pay reasonable labor charges
associated with the repair or replacement of any such part or component during the term of the labor
warranty period. All repair parts must be genuine Rinnai parts. All repairs or replacements must be
performed by a qualified professional who is properly trained to do the type of repair.
Replacement of the product may only be authorized by Rinnai at its sole discretion. Rinnai does not
authorize any person or company to assume for it any obligation or liability in connection with the
replacement of the product. If Rinnai determines that repair of a product is not possible, Rinnai may
replace the product with a comparable product at Rinnai's sole discretion. The warranty claim for
product parts and labor may be denied if a component or product returned to Rinnai is found to be
free of defects in material or workmanship; damaged by improper installation, use or operation; or
damaged during return shipping.
How To Obtain Service
For the name of a trained and qualified professional, please contact your place of purchase, visit the
Rinnai website (www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International
Drive, Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a
dated sales receipt, or by registering within 30 days of purchasing the product. To register your
appliance, please visit www.rinnai.us. For those without internet access, please call 1-800-621-
9419. Receipt of registration by Rinnai will constitute proof-of-purchase for this product. However,
registration is not necessary in order to validate this Limited Warranty.
EX08DT and EX11DT Installation and Operation Manual
Period of Coverage (From Date of Purchase)
10 Years
5 Years
2 Years
53
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