Problems With Bundled Software - NEC N8800-184F Maintenance Manual

Chapter 1 Maintenance
8.9

Problems with Bundled Software

[?] NEC ESMPRO Agent (for Linux)
→ For details of NEC ESMPRO Agent, refer to User's Guide stored in ft control software Install DVD.
[?] Device ID in Alert Report
→ Some Express5800/ft series reports use unique device IDs which correspond to the devices listed
in Chapter 1 (4.2 Device Path Enumeration).
Supplementary explanation for NEC ESMPRO Agent

Notice on Operation of NEC ESMPRO Agent
→ It may become unable to send report after recovering from hardware failure.
<Workaround>
Perform the following operation after recovered from hardware failure. After replacing the
hardware, confirm that System FT LED is lit green (duplex mode), log in as a root user, and run
the following command.
# /opt/nec/esmpro_sa/bin/ESMRestart
* For the location of System FT LED, refer to Chapter 1 (6.1 Error Messages by LED Indication).

About portmap
→ NEC ESMPRO Agent uses portmap function. If portmap stops or NEC ESMPRO Agent reboots
while NEC ESMPRO Agent is operating, NEC ESMPRO Agent does not work appropriately.
Run the following command and reboot NEC ESMPRO Agent
# /opt/nec/esmpro_sa/bin/ESMRestart

ntagent Memory Usage
→ When [Information of server state/constitution] appears, the memory usage of ntagent increases
about 10KB per hour. Do not always display [Information of server state/constitution], but display it
only when failure occurs. When memory usage is enlarged, run the following command and reboot
NEC ESMPRO Agent.
# /opt/nec/esmpro_sa/bin/ESMRestart

Network (LAN) Monitoring Report
→ The network (LAN) monitoring function defines the line status depending on the number of
transmission packets and the number of packet errors within a certain period. Thus, the LAN
monitoring function may report a line fault or high line load only in a temporary high line
impedance state. If a normal state recovery is reported immediately, temporal high line impedance
may have occurred thus there is not any problem.

Network (LAN)Monitoring Threshold
→ Because the Express5800/ft series detects hardware faults on the network in the driver level, NEC
ESMPRO Agent does not monitor line faults.
Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
8. Troubleshooting
75