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640m
Installation Guide
Verifone Part Number DOC570-001-EN-A, Revision A

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Table of Contents
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Summary of Contents for VeriFone 640m

  • Page 1 640m Installation Guide Verifone Part Number DOC570-001-EN-A, Revision A...
  • Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
  • Page 3: Table Of Contents

    Setup 640m Installation Safety Instructions ....... . . 13 Device Location ..........13 Environmental Factors .
  • Page 4 H AP T ER Specifications Unit Power Requirements......... . 23 Temperature .
  • Page 5: Preface

    This guide is organized as follows: Chapter 1, Overview. Provides an overview of the 640m device. Chapter 2, Setup. Explains how to set up and install the 640m device, select a location and establish a connection with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the 640m device.
  • Page 6: Conventions And Acronyms

    NOTE The pencil icon is used to RS-232-type devices do not work highlight important information. on the 640m communication port. CAUTION The caution symbol indicates The unit is not waterproof or hardware or software failure, or dustproof and is intended for loss of data.
  • Page 7 Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions Liquid Crystal Display Light-Emitting Diode PIN Entry Device Personal Identification Number Point-of-Sale RS-232 Serial Communication Protocol Secure Access Module Trans Flash Underwriters Laboratories Universal Serial Bus Verifone Part Number NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms THIS PAGE IS INTENTIONALLY LEFT BL ANK NSTALLATION UIDE...
  • Page 9: Overview Features And Benefits

    Bluetooth BLE, Wi-Fi and meets PCI 6.1 SRED and AES DUKPT requirements for maximum security. The 640m’s small and sleek design makes it easily pocketable while supporting payment methods - EMV and NFC/CTLS, including Apple Pay, Google Pay, and Samsung Pay mobile wallets.
  • Page 10: Modern Application Environment

    The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • 640m units are certified for ISO 7816-1 and ISO 7816-3 standards for smart card solutions, and ISO 14443 type A & B and ISO 18092 standards for CTLS operations.
  • Page 11: Main Battery

    The lightweight, compact, stylish, and ergonomic balance provides a convenient payment experience for the user. • Easy to hold, easy to carry. The 640m unit’s compact size allows it to easily fit in your pocket. • Capacitive touch-screen UI access for merchant and customer.
  • Page 12 VERVIEW Features and Benefits THIS PAGE IS INTENTI ONALLY LEFT BLANK NSTALLATION UIDE...
  • Page 13: Setup 640M Installation Safety Instructions

    HAPTER Setup This chapter describes the setup procedure for the 640m in the following sections: • 640m Installation Safety Instructions • Inside the Shipping Carton • Device Features • SAM/SIM and TF Cards • Examining Connection Port • Using the Battery •...
  • Page 14: Electrical Considerations

    ETUP 640m Installation Safety Instructions Electrical • Avoid using this product during electrical storms. Considerations • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
  • Page 15: Inside The Shipping Carton

    Do not use a tampered or damaged unit. The unit comes equipped with tamper- WARNING evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. NSTALLATION UIDE...
  • Page 16: Device Features

    Familiarize yourself with the features before continuing with the installation process: Figure 2 640m Device • The 640m device has a color touch screen display. • A smart card reader, Contactless Reader and EMV. • A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
  • Page 17: Installing Or Changing Sam/Sim Card

    Figure 3. Figure 3 TF Slots CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or To install or change SIM or SAM card: Changing SAM/SIM Turn off the terminal.
  • Page 18: Examining Connection Port

    NOTE Insert the card with the card’s gold contacts facing away from you, towards the unit. Examining The 640m device has one primary USB-C port used for power and download. Connection Port Figure 5 640m Primary USB-C Port Power Supply Not all configurations and device contexts require the use of a power supply –...
  • Page 19: Using The Battery

    Li-Polymer and Li-Ion batteries must be recycled or disposed off properly as per local guidelines/regulations. Connecting the Connect the 640m device to the provided USB cable and insert the other end into Terminal Power any USB charger head for initial charging.
  • Page 20: To Connect The Terminal Power Supply

    ETUP Smart Card Reader To Connect the Insert the USB-C to the 640m and USB-A port to the power supply or Desktop. Terminal Power Figure 5. Supply To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
  • Page 21: Contactless Transactions

    An activated LED visual on the display accompanied by a short beep sound indicates a successful transaction. Contactless Transactions for more information. Wi-Fi/BT The 640m device includes an integrated WLAN RF transceiver for Wireless LAN Support systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support Supports 4.2 BLE(Bluetooth Low Energy).
  • Page 22: Wireless Transaction

    ETUP Wi-Fi/BT Support Wireless The 640m device supports wireless transactions. Transaction NSTALLATION UIDE...
  • Page 23: Specifications

    HAPTER Specifications This chapter discusses power requirements, dimensions and other specifications of the 640m device. Unit Power 640m device has the following power requirements: Requirements • 5V DC, 2A Input power rating: • 3000 mAh Li-Polymer Rechargeable battery: • Charging via USB-C or charging base Temperature •...
  • Page 24: Smart Card Reader

    PECIFICATIONS SMART Card Reader SMART Card • Card conserving plated landing contacts Reader Security • 3DES and AES • PCI PTS 6.1 approved • SAM slot Requirements • D-000 format SIM/SAM • 1 micro SIM • 1 micro SAM or 2nd micro SIM Audio •...
  • Page 25: Hapter

    HAPTER Maintenance and Cleaning The 640m device has no user-maintainable parts. It can, however, be cleaned. General Care Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage.
  • Page 26: Additional Safety Information

    If the unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step Send your device to a Verifone authorized repair center if foreign objects are CAUTION found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process.
  • Page 27: Decommissioning/Removal From Service

    AINTENANCE AND LEANING Additional Safety Information Decommissioning/ The decommissioning procedure applies to 640m series PCI PTS version 6.1 Removal from POI-approved devices. Service NOTE Failure to use this decommission procedure causes non-compliance to the PCI PTS POI Modular Security Requirements version 6.0 approval of the device.
  • Page 28 AINTENANCE AND LEANING Additional Safety Information THIS PAGE IS INTENTIONALLY LEFT BL ANK NSTALLATION UIDE...
  • Page 29: Hapter

    NOTE For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement. Get the following information from the printed labels at the back of each 640m to be returned: • Product ID, including the model and part number. For example, “640m”...
  • Page 30: Documentation

    • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each 640m you return to Verifone, even if you are returning several of the same models. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.
  • Page 31: Troubleshooting Guidelines

    HAPTER Troubleshooting Guidelines This chapter lists malfunctions that may occur while operating a 640m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.
  • Page 32 ROUBLESHOOTING UIDELINES Transactions Fail to Process THIS PAGE IS INTENTIONALLY LEFT BLANK NSTALLATION UIDE...
  • Page 33 Verifone, Inc. 1-800-Verifone www.verifone.com 640m Installation Guide Verifone Part Number DOC570-001-EN-A, Revision A...

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