Warranty - Wolf E Series Design Manual

Warranty

Wolf Appliance International Limited Warranty
FOR RESIDENTIAL USE
These Warranty Terms and Conditions ('Warranty') constitute your agreement with Sub-Zero Group Australia Pty Ltd (ACN 610 807
899) ('Wolf') and will apply to your service order. The benefits given by this Warranty are in addition to all consumer guarantees
and other rights and remedies prescribed by the Australian Consumer Law and any other applicable laws.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
In addition to your rights and remedies under the Australian Consumer Law, Wolf provides customers with a Warranty where, if
any part of a Wolf product is found upon inspection by an authorised Wolf representative or an associated licensed technician
supplied by either Wolf or a relevant approved supplier (including a Wolf factory certified service) ('Service Representative') to be
defective in materials or workmanship, Wolf will repair and replace the part as follows:
FULL TWO YEAR WARRANTY* (**Outdoor product full one year warranty)
For two years from the date of original installation, this Wolf Appliance product warranty covers all parts and labour to repair or
replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service
provided by Wolf Appliance under the above warranty must be performed by Wolf factory certified service, unless otherwise
specified by Wolf Appliance, Inc. Where the Service Representative is unable to identify any fault in the product, Wolf may require
the consumer to provide proof that the product is defective. For the avoidance of doubt, defective products or parts become
Wolf's property. Service will be provided during normal business hours.
LIMITED FIVE YEAR WARRANTY
For five years from the date of original installation, Wolf Appliance will repair or replace the following parts that prove to be
defective in materials or workmanship: gas burners (excludes appearance), electric heating elements, blower motors (ventilation
hoods), electronic control boards, magnetron tubes and induction generators. If the owner uses Wolf factory certified service, the
service provider will repair or replace the above listed parts at no cost with the owner paying for all other costs, including labour. If
the owner uses non-certified service, the owner must contact Sub-Zero Group Australia, (using the information below) to receive
repaired or replacement parts. Wolf Appliance will not reimburse the owner for parts purchased from non-certified service or
other sources.
TERMS APPLICABLE TO EACH WARRANTY
The warranty applies only to products installed for normal residential use. This warranty does not cover any parts or labour to
correct any defect caused by negligence, accident or improper use, maintenance, installation, service or repair.
CLAIM PROCEDURE
In order to claim the Warranty, you must cease using the product when a fault arises, contact Sub-Zero or authourised Sub-Zero
dealer where the product was purchased to report the issue and follow Sub-Zero's directions regarding what to do next. Sub-
Zero's general contact details are as follows:
Sub-Zero Group Australia
11-19 Bank Place
Melbourne VIC 3000
Phone: 03 9600 2218 email: serviceAU@subzero.com
EXCLUSIONS
Except to the extent required by law, all consumer guarantees, representations, warranties, terms and conditions in relation to the
products (whether implied or otherwise) are hereby excluded to the maximum extent permitted by law.
To the fullest extent permitted by law, Wolf excludes all liability for damage or injury to any person, damage to any property and
any indirect consequential or other loss or damage.
*Stainless steel (doors, panels, handles, product frames and interior surfaces) are covered by a limited 60-day parts and labour warranty
for cosmetic defects.
** Full one year warranty applies to outdoor product. Product must be approved for outdoor use, designated by model and serial number.
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