Troubleshooting Without Diagnostics; Safety And Comfort; Before You Call For Technical Support - HP Elite 7000 Microtower Troubleshooting Manual

2

Troubleshooting Without Diagnostics

This chapter provides information on how to identify and correct minor problems, such as hard drive,
optical drive, graphics, audio, memory, and software problems. If you encounter problems with the
computer, refer to the tables in this chapter for probable causes and recommended solutions.

Safety and Comfort

WARNING!
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. For more information, refer to the Safety & Regulatory
Information guide.

Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide
for more information.
●
Listen for beeps from the computer. The beeps are error codes that will help you diagnose the
problem. Refer to
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available.
Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
● If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use "Last Known Configuration."
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
6 Chapter 2 Troubleshooting Without Diagnostics
Misuse of the computer or failure to establish a safe and comfortable work environment
Interpreting POST Audible Codes on page 39
Helpful Hints on page 7 in this guide.
http://www.hp.com/
for more information.
ENWW