Troubleshooting Without Diagnostics; Safety And Comfort; Before You Call For Technical Support - HP ProDesk 600 G4 SFF Maintenance And Service Manual

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Troubleshooting without diagnostics

This chapter provides information on how to identify and correct minor problems, such as USB devices, hard
drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to
the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test
(POST) at startup, refer to

Safety and comfort

WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result
in discomfort or serious injury. Refer to the Safety & Comfort Guide at
information on choosing a workspace and creating a safe and comfortable work environment. For more
information, refer to the Safety & Regulatory Information guide.

Before you call for technical support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact
problem before calling for technical support.
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to
●
information.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error
codes that will help you diagnose the problem. Refer to
LEDs and audible codes on page 85
● If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
If you are working on a network, plug another computer with a different cable into the network connection.
●
There may be a problem with the network plug or cable.
If you recently added new hardware, remove the hardware and see if the computer functions properly.
●
If you recently installed new software, uninstall the software and see if the computer functions properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting
●
the operating system, use "Last Known Configuration."
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to
●
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve
diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Access the Business Support Center (BSC) at
information, software and drivers, proactive notification, and worldwide community of peers and HP experts.
POST error messages and diagnostic front panel LEDs and audible codes on page
Helpful hints on page 60
Computer Setup (F10) Utility on page 47
POST error messages and diagnostic front panel
for more information.
in this guide.
http://www.hp.com/go/bizsupport
http://www.hp.com/ergo
for the latest online support
Safety and comfort
85.
for more
for more
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