Chapter 11 Troubleshooting - HP Compaq dc7900 USDT User Manual

Short description
The security Restore
Identity process loses
association with virtual
token.
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Chapter 11 Troubleshooting

Details
When user restores identity, Credential
Manager can lose the association with
the location of the virtual token at logon
screen. Even though Credential
Manager has the virtual token registered,
the user must reregister the token to
restore the association.
Solution
HP is investigating resolution options for future
customer software releases.
This is currently by design.
When uninstalling Credential Manager without keeping
identities, the system (server) part of the token is
destroyed, so the token cannot be used anymore for
logging on, even if the client part of the token is restored
through identity restore.
HP is investigating long-term options for resolution.
ENWW