Chapter 7 Troubleshooting - HP dc5750 - Microtower PC User Manual

Short description
Credential Manager not
being set as primary logon
in Windows 2000.
Fingerprint logon
message appears
whether or not fingerprint
reader is installed or
registered.
Credential Manager logon
window for Windows 2000
states insert card when
no reader is attached.
Unable to log into
Credential Manager after
transitioning from sleep
mode to hibernation on
Windows XP Service Pack
1 only.
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Chapter 7 Troubleshooting

Details
During Windows 2000 install, the logon
policy is set for manual or auto logon
admin. If auto logon is chosen, then the
Windows default registry settings sets
the default auto admin logon value at 1,
and Credential Manager does not
override this.
If user selects Windows logon, the
following desktop alert appears in the
Credential Manager task bar: You can
place your finger on the fingerprint
reader to log on to Credential
Manager.
The Windows Credential Manager
Welcome screen suggests the user can
log on with insert card when no Java
Card reader is attached.
After allowing system to transition into
hibernation and sleep mode,
Administrator or user is unable to log into
Credential Manager and the Windows
logon screen remains displayed no
matter which logon credential
(password, finger print or Java Card) is
selected.
Solution
This is as designed.
If user wishes to modify operating system level settings
for auto admin logon values for bypassing the edit path
is HKEY_LOCAL_MACHINE/Software/Microsoft/
WindowsNT/CurrentVersion/WinLogon
CAUTION: Use Registry Editor at your own risk!
Using the Registry Editor (regedit) incorrectly can
cause serious problems that may require you to
reinstall the operating system. There is no guarantee
that problems resulting from the incorrect use of
Registry Editor can be solved.
The purpose of the desktop alert is to notify the user
that fingerprint authentication is available, if it is
configured.
The purpose of the alert is to notify the user that Java
Card authentication is available, if it is configured.
This issue appears to be resolved in Service Pack 2
from Microsoft. Refer to Microsoft knowledge base
article 813301 at http://www.microsoft.com
information on the cause of the issue.
In order to log on, user must select Credential Manager
and log in. After logging into Credential Manager, user
is prompted to log in to Windows (user may have to
select the Windows login option) to complete login
process.
If user logs into Windows first, then user must manually
log into Credential Manager.
for more
ENWW