Solving Internet Access Problems - HP Compaq dc7100 DT Reference Manual

Solving Front Panel Component Problems
Problem
A USB device, headphone,
or microphone is not
recognized by the
workstation. (continued)

Solving Internet Access Problems

Solving Internet Access Problems
Problem
Unable to connect to the
Internet.
Unable to connect to the
Internet. (continued)
D–28
Cause
The correct device
driver is not installed.
The cable from the
device to the computer
does not work.
The device is not
working.
Cause
Internet Service Provider
(ISP) account is not set
up properly.
Modem is not set up
properly.
Web browser is not set
up properly.
Cable/ DSL modem is
not plugged in.
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
The CAT5 10/100
cable is disconnected.
IP address is not
configured properly.
361288-003
Solution
1. Install the correct driver for the
device.
2. You might need to reboot the
computer.
1. If possible, replace the cable.
2. Restart the workstation.
1. Replace the device.
2. Restart the computer.
Solution
Verify Internet settings or contact the
ISP for assistance.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Verify that the Web browser is
installed and set up to work with
your ISP.
Plug in cable/DSL modem. You
should see a "power" LED light on
the front of the cable/DSL modem.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
"cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the CAT5 10/100 cable
between the cable modem and the
computers's RJ-45 connector. (If the
connection is good, the "PC" LED
light on the front of the cable/DSL
modem will be on.)
Contact the ISP for the correct IP
address.
Service Reference Guide, dc7100