Solving Cd-Rom And Dvd Problems - HP Compaq dc7100 DT Reference Manual

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
D–26
Cause
Removable Media Boot
is not enabled through
the Computer Setup
utility.
Non-bootable CD in
drive.
Network Server Mode
is enabled in Computer
Setup.
Boot order not correct.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Damaged media.
Movie rating locked out
by parental lock.
Media installed upside
down.
Disc not properly seated
in the drive.
Media has been
inserted upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
361288-003
Solution
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Try a bootable CD in the drive.
Run Computer Setup and disable
Network Server Mode in Security
> Password Options.
Run Computer Setup and change
boot sequence in Storage > Boot
Order.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
See the documentation that came
with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove
parental lock.
Reinstall media.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
Re-insert the Media with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Service Reference Guide, dc7100