Solving Keyboard And Mouse Problems - HP Compaq dc5700 MT Reference Manual

Troubleshooting Without Diagnostics
Solving Printer Problems (Continued)
Problem
Printer will not print.
(continued)
Printer will not turn on.
Printer prints garbled
information.
Printer is offline.

Solving Keyboard and Mouse Problems

Solving Keyboard and Mouse Problems
Problem
Keyboard commands and
typing are not recognized
by the computer.
D–22
Cause
Printer may have failed.
The cables may not be
connected properly.
The correct printer
driver for the
application is not
installed.
The cables may not be
connected properly.
Printer memory may be
overloaded.
The printer may be out
of paper.
Cause
Keyboard connector
is not properly
connected.
Program in use has
stopped responding
to commands.
Keyboard needs
repairs.
Wireless device error.
437804-001
Solution
Run printer self-test.
Reconnect all cables and check the
power cord and electrical outlet.
Install the correct printer driver for
the application.
Reconnect all cables.
Reset the printer by turning it off for
one minute, then turn it back on.
Check the paper tray and refill it if
it is empty. Select online.
Solution
1. On the Windows Desktop, click
Start.
2. Click Shut Down. The Shut
Down Windows dialog box is
displayed.
3. Select Shut down.
4. After the shutdown is complete,
reconnect the keyboard to the
back of the computer and
restart the computer.
Shut down the computer using
the mouse and then restart the
computer.
See the Worldwide Limited
Warranty for terms and conditions.
1. Check software, if available, for
device status.
2. Check/replace device batteries.
3. Reset receiver and keyboard.
Service Reference Guide, dc5700