Solving Hard Drive Problems - HP ProSignia 120 Maintenance And Service Manual

Solving Hard Drive Problems

CAUTION: To prevent loss of information, always maintain an up-to-date backup
of the hard drive.
Problem
Cannot access hard drive.
Reading hard drive takes an
unusually long time after
restarting the computer.
Hard drive error occurs.
Hard drive error occurs.
Errors occur after starting
from an additional hard drive.
Hard drive does not work.
Table 2-20
Solving Hard Drive Problems
Probable Cause
Hard drive is not seated.
Hard drive was inserted while
computer was on, in Suspend,
or in Hibernation.
Hard drive may be damaged.
Hibernation was initiated and
system is now exiting from it.
Hard drive has bad sectors or
has failed.
Hard drive may be damaged.
Additional hard drive does not
have the software and drivers
necessary to boot and operate
correctly.
Hard drive is not seated.
Recommended Action(s)
Shut down the computer, remove and
reinsert the hard drive, then turn on the
computer.
Shut down the computer, then turn it on
again to initialize it during power on.
Try inserting another hard drive.
Give the system time to restore the
previously saved data.
Do one of the following:
If you are running Windows 95, access
ScanDisk by clicking Start Programs
Accessories System Tools
then check the Automatically fix errors box.
Click Start to begin scanning.
If you are running Windows NT, go to the
system prompt and type chkdsk to scan for
errors.
Reformat the hard drive.
Contact your Compaq authorized dealer,
reseller, or service provider or Compaq
customer support for assistance.
Try inserting another removable drive, if the
hard drive is in the MultiBay.
Boot from the hard drive supplied with the
computer or another hard drive that has the
necessary software and drivers.
Turn off and unplug the computer, remove
the hard drive, then reinsert it.
ScanDisk,
Troubleshooting 2-23