Frequently Asked Questions; Troubleshooting - Hearth and Home Technologies Outdoor Lifestyles ODLANAIG-48 Owners Manual Care And Operation

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Frequently Asked Question and Troubleshooting
A. Frequently Asked Questions
ISSUE
Odor from appliance
Metallic noise
Wall above appliance feels
hot to the touch
Contact your dealer for additional information regarding operating and troubleshooting. Visit
www.hearthnhome.com to locate a dealer
B. Troubleshooting
With proper installation, operation and maintenance your gas appliance will provide years of trouble-
free service. If you do experience a problem, this troubleshooting guide will assist a qualified service
technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting
guide can only be used by a qualified service technician. Contact a dealer to arrange a service call by
a qualified service technician.
IntelliFire™ Ignition System
SYMPTOM
Pilot Won't light. The
ignition/module makes
noise, but no spark.
Pilot won't light. There is no
noise or spark,
Outdoor Lifestyles by Hearth & Home Technologies Inc. • Lanai 48/60 Owner's Manual • 4111-900 Rev. C • 06/21
When first operated, this appliance may release an odor for the first several hours. This
is caused by the burning off of any oils remaining from manufacturing. Odor may also be
released from finishing materials and adhesives used around the appliance.
Noise is caused by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the appliance.
No action is necessary. This appliance ships with a non-combustible material.
Specifications of the non-combustible material are listed in the Installer's Manual for this
appliance.
POSSIBLE CAUSE
Incorrect Wiring
Loose connections or electrical
shorts in the wiring.
Ignitor gap is too large
No power, transformer installed
incorrectly.
A shorted or loose connection
in wiring configuration or wire
harness.
Junction box Wiring
Module not grounded
SOLUTION
CORRECTIVE ACTION
Verify "I" wire (orange) for ignitor is connected to correct
terminals on module and pilot assembly.
Verify no loose connections or electrical shorts in wiring
from module to pilot assembly. Verify connections
underneath pilot assembly are tight; also verify igniter
and flame sense wires are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
Verify gap of igniter to right side of pilot hood. The gap
should be approximately .17 in. or 1/8 in. (3 mm).
Verify that transformer is installed and plugged into
module. Check voltage of transformer at connection to
module. Acceptable readings of a good transformer are
between 3.2 and 2.8 volts AC.
Remove and reinstall the wiring harness that plugs into
module. Verify there is a tight fit. Verify pilot assembly
wiring to module. Remove and verify continuity of
each wire in wiring harness. Replace any damaged
components.
Verify that 110-120 VAC power is "ON" to junction box.
Verify black ground wire from module wire harness is
grounded to metal chassis of appliance.
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